I visited Thai Basil based on a friend's recommendation and it was a great choice! The food was really good. I tried the basil fried rice, calamari, and crab rangoon, and everything was delicious. My friends had the vegetarian options, they mentioned that it was good and their dishes definitely have a kick to them, so be ready for a little heat! The staff didn't ask us for a specific spice level, but the menu does use icons to show how spicy things are, so keep an eye on that when ordering. Overall, a solid spot with fresh food!
Atmosphere: 4
Food: 4
Service: 5
Graeme Reece
Restaurant felt dirty and food was a bit meh.
Atmosphere: 3
Food: 3
Service: 3
Usman Iqbal
Unfortunately, we had a very similar experience to another customer review i saw. The food was okay, but the staff behavior completely ruined it. We were spoken to very rudely and asked to leave a larger tip, she literally circled it and said this isn't enough and waited around for more!! There are definitely much better places to eat with respectful service.
Atmosphere: 1
Food: 2
Service: 1
Amber Dillon
Food was incredible and reasonably priced, and the staff was super friendly. We ordered quite a few things off the menu and everything was super good.
Atmosphere: 5
Food: 5
Service: 5
Logan Balaguru
Decent Green Thai curry. Good for a casual office lunch.
Atmosphere: 4
Food: 4
Service: 4
Juma Nyumba
Good service. Quick friendly staff. Nice space inside the dim lights for dinner. The food was great. Would come back and recommend. One of better options in Boston and this area. I’d say was not expecting it to be this good on newburry st.
Atmosphere: 5
Food: 5
Service: 5
Andrew Zullo
The chicken satay with peanut sauce and cucumber relish was excellent, and was hearty enough to serve as a meal for someone who isn’t hungry enough for a full entree.
The restaurant staff are kind enough to seat people close to closing time. They’ll ask you to place your order no later than 15 minutes before closing.
Atmosphere: 5
Food: 5
Service: 5
Jade Foord
Decent food but terrible staff. Shouting at us in front of the whole restaurant to leave a bigger tip. Rude!! Much better places for food.
Atmosphere: 1
Food: 2
Service: 1
Llama Beam
Small portions, healthy tiny fresh dumplings (if you want it pan-fried and savory, go anywhere else), not spicy so consider asking peaceful covers are played in the background
Atmosphere: 5
Food: 4
Service: 5
Vijayakumar Balakrishnan
Awesome Thai food for those who miss right at the Copley square. Spice levels can be requested to taste. Their service is quite friendly and fast too.
Food was yummy I had the Shrimp Pad Thai , I had a take out and the service was great! Will definitely go again and again
Atmosphere: 5
Food: 5
Service: 5
Samanth
This place was a complete joke. The waiter had one of the rudest attitudes I’ve ever seen rolling eyes, rushing the order, and then begging for a bigger tip like he did me some kind of favor. My bill wasn’t even high, but apparently basic manners cost extra here. If this is what they call “service,” they seriously need a reality check. Save your time, money, and patience there are plenty of restaurants that actually know how to treat customers with respect. Next time, maybe focus less on tips and more on not driving customers away.
Atmosphere: 1
Food: 1
Service: 1
Sushanth Reddy
I had a disappointing experience at this restaurant. The waiter was rude and kept asking for a bigger tip even though my bill wasn’t that high. It made the whole visit uncomfortable. I really expected better service, and I hope management addresses this kind of behavior.
Atmosphere: 1
Food: 3
Service: 1
siddh
Food was fine, but who cares when the owner ruins the whole night. Imagine being told “if you can’t afford to tip, don’t come here” after already forcing a tip. Pathetic behavior.
Atmosphere: 1
Food: 1
Service: 1
Shaivi Bhandekar
The waitress was extremely rude right from the start. When we were leaving, they insisted that we leave an 18% “suggested” tip, even though we had already left a generous tip. They refused to let us go until we tipped exactly 18%, which was shocking and completely unprofessional. Later, we checked online and found that many other customers had the same experience, it seems to be a pattern at this place. Very disappointing service overall. I wouldn’t go back here and definitely wouldn’t recommend it to anyone.
I visited Thai Basil based on a friend's recommendation and it was a great choice! The food was really good. I tried the basil fried rice, calamari, and crab rangoon, and everything was delicious. My friends had the vegetarian options, they mentioned that it was good and their dishes definitely have a kick to them, so be ready for a little heat! The staff didn't ask us for a specific spice level, but the menu does use icons to show how spicy things are, so keep an eye on that when ordering. Overall, a solid spot with fresh food!
Atmosphere: 4
Food: 4
Service: 5
Restaurant felt dirty and food was a bit meh.
Atmosphere: 3
Food: 3
Service: 3
Unfortunately, we had a very similar experience to another customer review i saw. The food was okay, but the staff behavior completely ruined it. We were spoken to very rudely and asked to leave a larger tip, she literally circled it and said this isn't enough and waited around for more!! There are definitely much better places to eat with respectful service.
Atmosphere: 1
Food: 2
Service: 1
Food was incredible and reasonably priced, and the staff was super friendly. We ordered quite a few things off the menu and everything was super good.
Atmosphere: 5
Food: 5
Service: 5
Decent Green Thai curry. Good for a casual office lunch.
Atmosphere: 4
Food: 4
Service: 4
Good service. Quick friendly staff.
Nice space inside the dim lights for dinner.
The food was great. Would come back and recommend. One of better options in Boston and this area. I’d say was not expecting it to be this good on newburry st.
Atmosphere: 5
Food: 5
Service: 5
The chicken satay with peanut sauce and cucumber relish was excellent, and was hearty enough to serve as a meal for someone who isn’t hungry enough for a full entree.
The restaurant staff are kind enough to seat people close to closing time. They’ll ask you to place your order no later than 15 minutes before closing.
Atmosphere: 5
Food: 5
Service: 5
Decent food but terrible staff. Shouting at us in front of the whole restaurant to leave a bigger tip. Rude!! Much better places for food.
Atmosphere: 1
Food: 2
Service: 1
Small portions, healthy tiny fresh dumplings (if you want it pan-fried and savory, go anywhere else), not spicy so consider asking
peaceful covers are played in the background
Atmosphere: 5
Food: 4
Service: 5
Awesome Thai food for those who miss right at the Copley square. Spice levels can be requested to taste. Their service is quite friendly and fast too.
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
Food was yummy I had the Shrimp Pad Thai , I had a take out and the service was great! Will definitely go again and again
Atmosphere: 5
Food: 5
Service: 5
This place was a complete joke. The waiter had one of the rudest attitudes I’ve ever seen rolling eyes, rushing the order, and then begging for a bigger tip like he did me some kind of favor. My bill wasn’t even high, but apparently basic manners cost extra here. If this is what they call “service,” they seriously need a reality check. Save your time, money, and patience there are plenty of restaurants that actually know how to treat customers with respect. Next time, maybe focus less on tips and more on not driving customers away.
Atmosphere: 1
Food: 1
Service: 1
I had a disappointing experience at this restaurant. The waiter was rude and kept asking for a bigger tip even though my bill wasn’t that high. It made the whole visit uncomfortable. I really expected better service, and I hope management addresses this kind of behavior.
Atmosphere: 1
Food: 3
Service: 1
Food was fine, but who cares when the owner ruins the whole night. Imagine being told “if you can’t afford to tip, don’t come here” after already forcing a tip. Pathetic behavior.
Atmosphere: 1
Food: 1
Service: 1
The waitress was extremely rude right from the start. When we were leaving, they insisted that we leave an 18% “suggested” tip, even though we had already left a generous tip. They refused to let us go until we tipped exactly 18%, which was shocking and completely unprofessional. Later, we checked online and found that many other customers had the same experience, it seems to be a pattern at this place. Very disappointing service overall. I wouldn’t go back here and definitely wouldn’t recommend it to anyone.
Atmosphere: 1
Food: 1
Service: 1
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