Great location, fair pricing, clean and secure garage!
Ron Johnson
Great price for the location. More ideal for medium to small size vehicles. I don’t recommend for larger vehicles.
Samantha C.
Parking was easy and fast. Saw a lot of reviews complaining about the spiral exit? It really wasn't bad lol...
Frank Grenon
They are running a scam with a doorman from Omni hotel telling people the parking is cheaper.
Matt Fitgerald
Overpriced!!!!!!!!!!!! Don't park here. I feel violated. SCAM!!!!!!! Charged me 46$ for less then two hours. Shame on who ever runs the place. Shut it down.
Alexis Rodriguez
It's a parking garage... This one is more expensive then others out there. I would try to seek out other parking garages,use this one as last resort.
Cassandra B
Nice attendants! Nonsensical, unethical, shady “policies.” Do not park here.I parked here regularly for work and had an account through their mobile application. The exit gates can be finicky with the bluetooth app, but normally attendants are there to assist and would do so happily.Yesterday, a gate error wouldn’t allow the exit gate to open for me. When I asked the attendant to open the gate and gave him my phone, evidencing the fact that I’d just been charged and marked as “exiting” in the app, he demanded I write down my personal information on a spare ticket “to confirm.”When I said I was uncomfortable writing down my info, which is already supposedly safely stored in my account on the app, I was told I could not leave. He refused to open the gate. Again, my phone and the app showed clear as day that I had just “exited” one minute prior and had been charged appropriately.The attendant then called his “supervisor,” showed me his phone screen (?), and doubled down that in order to leave I needed to write my personal information on a spare ticket. The gate was not opened until I called the police.On top of that, I was charged $100 upon “exiting” because they have a lovely little policy to “top up” your balance whenever it falls below $50 - when daily parking costs $35. This practice serves only to collect extra money from customers who then lose any remaining funds when they stop parking at this dump.Upon emailing “mobile support” to close my account and have the unused balance of $131.40 refunded, I was refunded the $100 charge but told I could not be refunded the remaining outstanding balance. Funny how their “top up” policy results in this convenient little issue when closing an account.I was also informed that the incident had been “investigated” and that this was my fault because the “app customer usage procedure was not followed correctly” - because I clicked Exit while another truck was waiting to pull past the gates in front of me. I’ve since requested this procedure document and haven’t received it, shocking. Regardless of how the gate error occurred, a customer with evidence of proper payment should be allowed to safely exit an establishment - without writing her phone number on a spare ticket.The “manager” or “supervisor” or “mobile support” tends to respond to any negative reviews here, blaming the customers for their poor experiences. So I figured I’d lay it all out there. Best of luck trying to twist this one, I’m sure your true character will continue to shine on through.Oh, and the elevators are consistently out of service and have been for several months. You’d think the extra funds from being “unable to refund” an account would at least be directed to maintenance.
Human Bean
Bought parking pass from Sun to Sat . No where in terms does it say no in out parking. Went to use pass to get back in and it says expired. It didn't expire for several more days. Talked to attendant , he says to talk to somebody on Saturday when leaving. The attendant sat cursed that the person on Thursday didn't fix it. Attendant says to pay again and cancel transaction with credit card company. Paid twice for the same timeframe in order to be able to catch flight in time.
Google user
Nice attendants! Nonsensical, unethical, shady “policies.” Do not park here. I parked here regularly for work and had an account through their mobile application. The exit gates can be finicky with the bluetooth app, but normally attendants are there to assist and would do so happily. Yesterday, a gate error wouldn’t allow the exit gate to open for me. When I asked the attendant to open the gate and gave him my phone, evidencing the fact that I’d just been charged and marked as “exiting” in the app, he demanded I write down my personal information on a spare ticket “to confirm.” When I said I was uncomfortable writing down my info, which is already supposedly safely stored in my account on the app, I was told I could not leave. He refused to open the gate. Again, my phone and the app showed clear as day that I had just “exited” one minute prior and had been charged appropriately. The attendant then called his “supervisor,” showed me his phone screen (?), and doubled down that in order to leave I needed to write my personal information on a spare ticket. The gate was not opened until I called the police. On top of that, I was charged $100 upon “exiting” because they have a lovely little policy to “top up” your balance whenever it falls below $50 - when daily parking costs $35. This practice serves only to collect extra money from customers who then lose any remaining funds when they stop parking at this dump. Upon emailing “mobile support” to close my account and have the unused balance of $131.40 refunded, I was refunded the $100 charge but told I could not be refunded the remaining outstanding balance. Funny how their “top up” policy results in this convenient little issue when closing an account. I was also informed that the incident had been “investigated” and that this was my fault because the “app customer usage procedure was not followed correctly” - because I clicked Exit while another truck was waiting to pull past the gates in front of me. I’ve since requested this procedure document and haven’t received it, shocking. Regardless of how the gate error occurred, a customer with evidence of proper payment should be allowed to safely exit an establishment - without writing her phone number on a spare ticket. The “manager” or “supervisor” or “mobile support” tends to respond to any negative reviews here, blaming the customers for their poor experiences. So I figured I’d lay it all out there. Best of luck trying to twist this one, I’m sure your true character will continue to shine on through. Oh, and the elevators are consistently out of service and have been for several months. You’d think the extra funds from being “unable to refund” an account would at least be directed to maintenance.
Katherine Nguyen
The process for purchasing parking online and using their system to get in and out was very simple and user friendly.The elevators are on the cramp side.
It was very hard to navigate. There are way too many parking spaces close together very sharp. Turns in cars parked in oddest spots. Then on the way down it's a complete spiral. That makes you dizzy. And I scraped at the bottom of my minivan. Then when we went to pay the bill was $45 for three hours not worth it at all if we would've known how horrible it would've been, we would've never parked there.
Kayla L.
Easy in and out and good value for parking in the area. Parking was less expensive paying at the garage rather than buying ahead through a third party site.
Anna Esten
I just love this place. Great downtown lunch option.
Aline Westermann
Got scammed by the place. I stayed less than 10min (their grave period because I wanted to get out). He yelled at me, slapped my phone and forced me to pay $14 for 6min.
Anca Radu
The person who is taking care off the parking got upset because I didn’t know how to introduce the credit card ! He was taking the card from my hand verry violent and when I told him why is rude he told us to get the f…k out of here because he is working there for 14 years! Is this the language for an employee ??? This was happening today 05/31/2022 at 10:20 am
Great location, fair pricing, clean and secure garage!
Great price for the location. More ideal for medium to small size vehicles. I don’t recommend for larger vehicles.
Parking was easy and fast. Saw a lot of reviews complaining about the spiral exit? It really wasn't bad lol...
They are running a scam with a doorman from Omni hotel telling people the parking is cheaper.
Overpriced!!!!!!!!!!!! Don't park here. I feel violated. SCAM!!!!!!! Charged me 46$ for less then two hours. Shame on who ever runs the place. Shut it down.
It's a parking garage... This one is more expensive then others out there. I would try to seek out other parking garages,use this one as last resort.
Nice attendants! Nonsensical, unethical, shady “policies.” Do not park here.I parked here regularly for work and had an account through their mobile application. The exit gates can be finicky with the bluetooth app, but normally attendants are there to assist and would do so happily.Yesterday, a gate error wouldn’t allow the exit gate to open for me. When I asked the attendant to open the gate and gave him my phone, evidencing the fact that I’d just been charged and marked as “exiting” in the app, he demanded I write down my personal information on a spare ticket “to confirm.”When I said I was uncomfortable writing down my info, which is already supposedly safely stored in my account on the app, I was told I could not leave. He refused to open the gate. Again, my phone and the app showed clear as day that I had just “exited” one minute prior and had been charged appropriately.The attendant then called his “supervisor,” showed me his phone screen (?), and doubled down that in order to leave I needed to write my personal information on a spare ticket. The gate was not opened until I called the police.On top of that, I was charged $100 upon “exiting” because they have a lovely little policy to “top up” your balance whenever it falls below $50 - when daily parking costs $35. This practice serves only to collect extra money from customers who then lose any remaining funds when they stop parking at this dump.Upon emailing “mobile support” to close my account and have the unused balance of $131.40 refunded, I was refunded the $100 charge but told I could not be refunded the remaining outstanding balance. Funny how their “top up” policy results in this convenient little issue when closing an account.I was also informed that the incident had been “investigated” and that this was my fault because the “app customer usage procedure was not followed correctly” - because I clicked Exit while another truck was waiting to pull past the gates in front of me. I’ve since requested this procedure document and haven’t received it, shocking. Regardless of how the gate error occurred, a customer with evidence of proper payment should be allowed to safely exit an establishment - without writing her phone number on a spare ticket.The “manager” or “supervisor” or “mobile support” tends to respond to any negative reviews here, blaming the customers for their poor experiences. So I figured I’d lay it all out there. Best of luck trying to twist this one, I’m sure your true character will continue to shine on through.Oh, and the elevators are consistently out of service and have been for several months. You’d think the extra funds from being “unable to refund” an account would at least be directed to maintenance.
Bought parking pass from Sun to Sat . No where in terms does it say no in out parking. Went to use pass to get back in and it says expired. It didn't expire for several more days. Talked to attendant , he says to talk to somebody on Saturday when leaving. The attendant sat cursed that the person on Thursday didn't fix it. Attendant says to pay again and cancel transaction with credit card company. Paid twice for the same timeframe in order to be able to catch flight in time.
Nice attendants! Nonsensical, unethical, shady “policies.” Do not park here. I parked here regularly for work and had an account through their mobile application. The exit gates can be finicky with the bluetooth app, but normally attendants are there to assist and would do so happily. Yesterday, a gate error wouldn’t allow the exit gate to open for me. When I asked the attendant to open the gate and gave him my phone, evidencing the fact that I’d just been charged and marked as “exiting” in the app, he demanded I write down my personal information on a spare ticket “to confirm.” When I said I was uncomfortable writing down my info, which is already supposedly safely stored in my account on the app, I was told I could not leave. He refused to open the gate. Again, my phone and the app showed clear as day that I had just “exited” one minute prior and had been charged appropriately. The attendant then called his “supervisor,” showed me his phone screen (?), and doubled down that in order to leave I needed to write my personal information on a spare ticket. The gate was not opened until I called the police. On top of that, I was charged $100 upon “exiting” because they have a lovely little policy to “top up” your balance whenever it falls below $50 - when daily parking costs $35. This practice serves only to collect extra money from customers who then lose any remaining funds when they stop parking at this dump. Upon emailing “mobile support” to close my account and have the unused balance of $131.40 refunded, I was refunded the $100 charge but told I could not be refunded the remaining outstanding balance. Funny how their “top up” policy results in this convenient little issue when closing an account. I was also informed that the incident had been “investigated” and that this was my fault because the “app customer usage procedure was not followed correctly” - because I clicked Exit while another truck was waiting to pull past the gates in front of me. I’ve since requested this procedure document and haven’t received it, shocking. Regardless of how the gate error occurred, a customer with evidence of proper payment should be allowed to safely exit an establishment - without writing her phone number on a spare ticket. The “manager” or “supervisor” or “mobile support” tends to respond to any negative reviews here, blaming the customers for their poor experiences. So I figured I’d lay it all out there. Best of luck trying to twist this one, I’m sure your true character will continue to shine on through. Oh, and the elevators are consistently out of service and have been for several months. You’d think the extra funds from being “unable to refund” an account would at least be directed to maintenance.
The process for purchasing parking online and using their system to get in and out was very simple and user friendly.The elevators are on the cramp side.
Restaurantji Recommends
It was very hard to navigate. There are way too many parking spaces close together very sharp. Turns in cars parked in oddest spots. Then on the way down it's a complete spiral. That makes you dizzy. And I scraped at the bottom of my minivan. Then when we went to pay the bill was $45 for three hours not worth it at all if we would've known how horrible it would've been, we would've never parked there.
Easy in and out and good value for parking in the area. Parking was less expensive paying at the garage rather than buying ahead through a third party site.
I just love this place. Great downtown lunch option.
Got scammed by the place. I stayed less than 10min (their grave period because I wanted to get out). He yelled at me, slapped my phone and forced me to pay $14 for 6min.
The person who is taking care off the parking got upset because I didn’t know how to introduce the credit card ! He was taking the card from my hand verry violent and when I told him why is rude he told us to get the f…k out of here because he is working there for 14 years! Is this the language for an employee ??? This was happening today 05/31/2022 at 10:20 am