Went through the drive through the person was so unprofessional and sarcastic. Not the best customer service.
Service: 1
Heather Lowe
Waited until ALL the drive thru and call in customers were served even though I was there in person first. Then after receiving the drinks I reminded counter person about the pastry I ordered and paid for. I got a blank look so I repeated myself. Bagel? With this order! Oh yeah here you go. Laughing and giggling I know it's not the end of the world but it is aggravating
Atmosphere: 2
Food: 2
Service: 2
Recommended dishes: Bacon Egg and Cheese
Diana Hernandez
Dunkin no donuts is what we call it. Only go for the coffee
Atmosphere: 3
Food: 3
Service: 3
Kyle Norman
Staff was "lackluster". Service was blah. Food blah...
Elliot Conz
Don’t know why I bothered trying this place again. Very disappointing. Food was unsatisfying and the whole holding the card reader out the drive thru window and saying to the customer “It’s just going to ask you if you want to leave a tip” is rude and makes people uncomfortable. And if you don’t leave a tip be prepared for the passive aggressiveness as they don’t even give you your whole order before saying a fake “Have a great day” These people make a fair wage and need to cut it out.
Atmosphere: 1
Food: 1
Service: 1
Joe C
This used to be the local Dunkin’s with the best service, now it has the absolute worst service you could imagine. The previous employees were efficient, friendly, and always got your order right. The new employees are constantly trying to give your items to other people and give you things you didn’t order, AND then they also try to send you away without giving you everything you ordered. It’s always the same two girls working there now, and they both just give you a total blank stare the whole interaction. I just sat in the drive thru for almost 40 minutes, and there were only 4 cars there! One of them spent at least 10 minutes crouched behind the counter on her phone the other day while I sat at the drive thru waiting for my items. Truly an incredible level of incompetence on display here. I’ll go to a different Dunkin’ from now on.
Atmosphere: 1
Food: 1
Service: 1
Jillian Peterson
Service is horrendous at this location. Really no other way to explain it. If you're looking to start a small business, open a coffee shop in this area! There are plenty of customers looking for decent coffee fast.
This was not an issue of being short staffed, 5 employees were in the place working. It was just disorganized, they're all bumping into each other, no one seems to know which customer is next or which order to make next. Which is strange... it's on the board.
The building is large, lots of seating, no one is cleaning up, keeping things tidy in the moment so tables inside and out are subject to whatever the customer leaves behind. But unfortunately that's the way of things when the staff is behind the counter making orders. Understandable.
Food is fresh, coffee is good.
Just takes 15 minutes to get a cup when you go inside. Focus is Uber intense for the drive thru, it's long but moving. If you're an inside customer plan to wait very long same for pickup. Likely your order will be mixed up or lacking.
There is a ton of importance on drive thru only so much that the staff is rude to customers at the counter. Don't even look at you and are snippy.
Hopefully management eventually figures out a good staffing personality mix that will work better for this location. Nothing else right in the area so it's a cash cow with little effort (in this case with poor effort).
Atmosphere: 2
Food: 3
Service: 1
Gracie Marie
They forgot my cinnamon raisin bagel with strawberry cream cheese. That was my only source of breakfast. very upset they’ll be hearing from my lawyers
Service: 1
Leo Giovanoni
Great job by the staff. Thanks.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sausage Egg and Cheese
Jack Murphy
Truly shocking in how bad this place is! I rarely leave reviews of any sort but after un-greeted, shabby counter service I could not even get my questions answered: like where do I pick up my order? Or, are you speaking to me? as she muttered incoherently on a headset.
Food is garbage.Coffee is ok. Caramel sauce has changed not for the
Atmosphere: 3
Food: 1
Service: 4
Ne Pats
Friendly
Atmosphere: 5
Food: 5
Service: 5
Ivan Mikolji
Great on the go food. Drive through forgot 2 items which I noticed a block away. Had to go back. This has happened a couple of times. Next time I will check the bag before I leave even if that means wasting the time of people behind me in line.
Atmosphere: 4
Food: 4
Service: 2
LilyMarlaina (LilyMarlaina)
I ordered 2 coffee's. One regular and one with NO sugar. I drove to my destination only to find out they BOTH had sugar in them!! One was for a diabetic!! Dunking has 1 job to do, how do they screw that up???!!!
Atmosphere: 3
Food: 2
Service: 3
Devinn Cleveland
I come here all the time as it’s on my way to work, the people are extremely rude! They have such a bad attitude in the morning, afternoon and at night! If you don’t enjoy what you do for work then leave, you don’t have to make other peoples day bad. And the food, horrendous, always burnt hashbrowns and undercooked sandwiches. The coffee are constantly being made wrong mostly because the lady at the drive through cannot hear. Worst Dunkin’ Donuts ever
Went through the drive through the person was so unprofessional and sarcastic. Not the best customer service.
Service: 1
Waited until ALL the drive thru and call in customers were served even though I was there in person first. Then after receiving the drinks I reminded counter person about the pastry I ordered and paid for. I got a blank look so I repeated myself. Bagel? With this order! Oh yeah here you go. Laughing and giggling I know it's not the end of the world but it is aggravating
Atmosphere: 2
Food: 2
Service: 2
Recommended dishes: Bacon Egg and Cheese
Dunkin no donuts is what we call it. Only go for the coffee
Atmosphere: 3
Food: 3
Service: 3
Staff was "lackluster". Service was blah. Food blah...
Don’t know why I bothered trying this place again. Very disappointing. Food was unsatisfying and the whole holding the card reader out the drive thru window and saying to the customer “It’s just going to ask you if you want to leave a tip” is rude and makes people uncomfortable. And if you don’t leave a tip be prepared for the passive aggressiveness as they don’t even give you your whole order before saying a fake “Have a great day” These people make a fair wage and need to cut it out.
Atmosphere: 1
Food: 1
Service: 1
This used to be the local Dunkin’s with the best service, now it has the absolute worst service you could imagine. The previous employees were efficient, friendly, and always got your order right. The new employees are constantly trying to give your items to other people and give you things you didn’t order, AND then they also try to send you away without giving you everything you ordered. It’s always the same two girls working there now, and they both just give you a total blank stare the whole interaction. I just sat in the drive thru for almost 40 minutes, and there were only 4 cars there! One of them spent at least 10 minutes crouched behind the counter on her phone the other day while I sat at the drive thru waiting for my items. Truly an incredible level of incompetence on display here.
I’ll go to a different Dunkin’ from now on.
Atmosphere: 1
Food: 1
Service: 1
Service is horrendous at this location. Really no other way to explain it. If you're looking to start a small business, open a coffee shop in this area! There are plenty of customers looking for decent coffee fast.
This was not an issue of being short staffed, 5 employees were in the place working. It was just disorganized, they're all bumping into each other, no one seems to know which customer is next or which order to make next. Which is strange... it's on the board.
The building is large, lots of seating, no one is cleaning up, keeping things tidy in the moment so tables inside and out are subject to whatever the customer leaves behind. But unfortunately that's the way of things when the staff is behind the counter making orders. Understandable.
Food is fresh, coffee is good.
Just takes 15 minutes to get a cup when you go inside. Focus is Uber intense for the drive thru, it's long but moving. If you're an inside customer plan to wait very long same for pickup. Likely your order will be mixed up or lacking.
There is a ton of importance on drive thru only so much that the staff is rude to customers at the counter. Don't even look at you and are snippy.
Hopefully management eventually figures out a good staffing personality mix that will work better for this location. Nothing else right in the area so it's a cash cow with little effort (in this case with poor effort).
Atmosphere: 2
Food: 3
Service: 1
They forgot my cinnamon raisin bagel with strawberry cream cheese. That was my only source of breakfast. very upset they’ll be hearing from my lawyers
Service: 1
Great job by the staff. Thanks.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sausage Egg and Cheese
Truly shocking in how bad this place is! I rarely leave reviews of any sort but after un-greeted, shabby counter service I could not even get my questions answered: like where do I pick up my order? Or, are you speaking to me? as she muttered incoherently on a headset.
Restaurantji Recommends
Food is garbage.Coffee is ok. Caramel sauce has changed not for the
Atmosphere: 3
Food: 1
Service: 4
Friendly
Atmosphere: 5
Food: 5
Service: 5
Great on the go food. Drive through forgot 2 items which I noticed a block away. Had to go back. This has happened a couple of times. Next time I will check the bag before I leave even if that means wasting the time of people behind me in line.
Atmosphere: 4
Food: 4
Service: 2
I ordered 2 coffee's. One regular and one with NO sugar. I drove to my destination only to find out they BOTH had sugar in them!! One was for a diabetic!! Dunking has 1 job to do, how do they screw that up???!!!
Atmosphere: 3
Food: 2
Service: 3
I come here all the time as it’s on my way to work, the people are extremely rude! They have such a bad attitude in the morning, afternoon and at night! If you don’t enjoy what you do for work then leave, you don’t have to make other peoples day bad. And the food, horrendous, always burnt hashbrowns and undercooked sandwiches. The coffee are constantly being made wrong mostly because the lady at the drive through cannot hear. Worst Dunkin’ Donuts ever
Atmosphere: 1
Food: 1
Service: 1
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