Me and my family of 5 went into the store and immediately saw what appeared to be a manager or person of authority screaming incredibly loudly at other employees because she was not doing her own job well enough. I waited in a long line and when I finally reached the end to order they denied me service because I wanted to place a “food order?” I literally asked for a bag of bacon and then seconds later I heard an employee 4 feet away start giving out bacon egg and cheeses to customers who just ordered in front of me. We then waited for our drinks at the pick up place and the woman who appeared to be in a position of authority kept reading receipts instead of doing anything. We had to wait maybe 20 minutes for 3 refreshers. Worst experience I have ever had at a Dunkin, and the service was godawfull.
Atmosphere: 1
Food: 3
Service: 1
Mad
I wanted to order a refresher. I don't come in Dunkin much. I saw two guys blow there nose by the sink in view of the customers. Not one of them washed their hands! Gross gross gross!!! I did not order and left.
Service: 1
Greg Domagala
I miss dunkin in quebec. Starbucks level coffee and frozen treats at more competitive prices. Great selection of donuts 🍩.
Atmosphere: 4
Food: 5
Service: 4
Steven Kourepenos
This might be the worst Dunks in all of New England. I just sat in the drive through for a half hour just for one drink. Never again. Absolutely insane. It's not even morning anymore. Not a volume issue but a staffing issue clearly
Atmosphere: 1
Food: 3
Service: 1
Kimberly Helie
Dunkin is great! Always a GD deal or pinta to use on a purchase..Staff is friendly.
Atmosphere: 3
Food: 5
Service: 5
Lauren
Do yourself a favor and go to Starbucks or another Dunkin’. If you try to use the drive-thru here, be prepared to wait a long time—and don’t be surprised if your order is wrong. On top of that, the staff is rude and dismissive. I’ve given this location enough chances to say this confidently: it’s not worth your time.
Food: 1
Service: 1
Austin Monteiro
We pulled into the **drive-thru** and sat there for **15 full minutes** — engine running, staring at the speaker, waiting for *literally anyone* to acknowledge our existence. Not a single word. No “please hold,” no “we’ll be right with you,” NOTHING.
Just complete, insulting silence.
We watched the timer tick up like we were in a bad episode of *Survivor: Dunkin’ Edition*, except no one showed up to vote us off — because **no one was even there**. Cars behind us left. We waited. Still nothing. Are they hiring ghosts? Was the staff on break in Narnia?
If you can’t run a drive-thru, shut it down. Don’t waste people’s time and gas just to make them feel invisible. This place is a joke, and not a funny one.
Avoid this location like your morning depends on it
Amy Katuska
We waited 18 minutes for two medium hot coffees. There were two cars in front of us in the drive-thru. The first person had ordered two drinks, the second person had ordered a hot coffee and a cup of hot water, and it took 15 minutes for the two of them to get their orders. When we pulled up the the window, the person asked we what we had ordered (she said she was just confirming, but they only had the black coffee ready and she didn't make the one with cream until we told her). When we eventually got our coffees, they were what we had asked for. The woman seemed apologetic. She didn't make us pay, and we were offered free donuts, so it's clear that they knew their service was less than stellar, but it shouldn't be that frustration to get coffee.
Atmosphere: 1
Food: 4
Service: 1
Suzanne von Leuschner
Attacked by an aggressive 15 year old girl - in a hurry to cut in front of me. Sent her father in to Bully me. Never again Hate Crime here
Atmosphere: 1
Food: 1
Service: 1
Nicholas Matsas
Very rude costumer service at 6 am. I walk through the door and the first thing the person at counter said was “ we don’t take 100 dollar bills at this hour! And I was willing to pay with card but he was so rude I walked out… next time maybe say good morning how may I help you first.
5 am there's not much happening They asked if I wanted the bagle tosted And they didn't do the job Do your job with some pride in doing the best you can second time this happen in the last week
Agnes Allen
This location needs a new manager. Place was a mess. Food took forever. Older lady on register made a small mistake and the manager decided to PUBICALLY YELL AT HER. As a manager of a retail store I would NEVER yell at an employee the way I witnessed her yell at this older woman.
Atmosphere: 1
Food: 3
Service: 1
Jeffrey Eaton
Love my dunks
Atmosphere: 5
Food: 5
Service: 5
Brian Bowman
Traditional stop before a long road trip. Coffee was good, donuts were reasonably fresh. There seemed to be some sort of conflict in the "kitchen". The croissant sandwiches ended up being a little scorched. The Avacado Toast wasn't as displayed, but still a good start to the day.
Me and my family of 5 went into the store and immediately saw what appeared to be a manager or person of authority screaming incredibly loudly at other employees because she was not doing her own job well enough. I waited in a long line and when I finally reached the end to order they denied me service because I wanted to place a “food order?” I literally asked for a bag of bacon and then seconds later I heard an employee 4 feet away start giving out bacon egg and cheeses to customers who just ordered in front of me. We then waited for our drinks at the pick up place and the woman who appeared to be in a position of authority kept reading receipts instead of doing anything. We had to wait maybe 20 minutes for 3 refreshers. Worst experience I have ever had at a Dunkin, and the service was godawfull.
Atmosphere: 1
Food: 3
Service: 1
I wanted to order a refresher. I don't come in Dunkin much. I saw two guys blow there nose by the sink in view of the customers. Not one of them washed their hands! Gross gross gross!!! I did not order and left.
Service: 1
I miss dunkin in quebec. Starbucks level coffee and frozen treats at more competitive prices. Great selection of donuts 🍩.
Atmosphere: 4
Food: 5
Service: 4
This might be the worst Dunks in all of New England. I just sat in the drive through for a half hour just for one drink. Never again. Absolutely insane. It's not even morning anymore. Not a volume issue but a staffing issue clearly
Atmosphere: 1
Food: 3
Service: 1
Dunkin is great! Always a GD deal or pinta to use on a purchase..Staff is friendly.
Atmosphere: 3
Food: 5
Service: 5
Do yourself a favor and go to Starbucks or another Dunkin’.
If you try to use the drive-thru here, be prepared to wait a long time—and don’t be surprised if your order is wrong. On top of that, the staff is rude and dismissive. I’ve given this location enough chances to say this confidently: it’s not worth your time.
Food: 1
Service: 1
We pulled into the **drive-thru** and sat there for **15 full minutes** — engine running, staring at the speaker, waiting for *literally anyone* to acknowledge our existence. Not a single word. No “please hold,” no “we’ll be right with you,” NOTHING.
Just complete, insulting silence.
We watched the timer tick up like we were in a bad episode of *Survivor: Dunkin’ Edition*, except no one showed up to vote us off — because **no one was even there**. Cars behind us left. We waited. Still nothing. Are they hiring ghosts? Was the staff on break in Narnia?
If you can’t run a drive-thru, shut it down. Don’t waste people’s time and gas just to make them feel invisible. This place is a joke, and not a funny one.
Avoid this location like your morning depends on it
We waited 18 minutes for two medium hot coffees. There were two cars in front of us in the drive-thru. The first person had ordered two drinks, the second person had ordered a hot coffee and a cup of hot water, and it took 15 minutes for the two of them to get their orders. When we pulled up the the window, the person asked we what we had ordered (she said she was just confirming, but they only had the black coffee ready and she didn't make the one with cream until we told her).
When we eventually got our coffees, they were what we had asked for. The woman seemed apologetic. She didn't make us pay, and we were offered free donuts, so it's clear that they knew their service was less than stellar, but it shouldn't be that frustration to get coffee.
Atmosphere: 1
Food: 4
Service: 1
Attacked by an aggressive 15 year old girl - in a hurry to cut in front of me. Sent her father in to Bully me. Never again Hate Crime here
Atmosphere: 1
Food: 1
Service: 1
Very rude costumer service at 6 am. I walk through the door and the first thing the person at counter said was “ we don’t take 100 dollar bills at this hour! And I was willing to pay with card but he was so rude I walked out… next time maybe say good morning how may I help you first.
Service: 1
Restaurantji Recommends
Great coffee and pumpkin donuts
Atmosphere: 5
Food: 5
Service: 5
5 am there's not much happening
They asked if I wanted the bagle tosted
And they didn't do the job
Do your job with some pride in doing the best you can second time this happen in the last week
This location needs a new manager. Place was a mess. Food took forever. Older lady on register made a small mistake and the manager decided to PUBICALLY YELL AT HER.
As a manager of a retail store I would NEVER yell at an employee the way I witnessed her yell at this older woman.
Atmosphere: 1
Food: 3
Service: 1
Love my dunks
Atmosphere: 5
Food: 5
Service: 5
Traditional stop before a long road trip. Coffee was good, donuts were reasonably fresh. There seemed to be some sort of conflict in the "kitchen". The croissant sandwiches ended up being a little scorched. The Avacado Toast wasn't as displayed, but still a good start to the day.
Atmosphere: 3
Food: 3
Service: 4
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