We went later than I'd hoped so we were the only ones dining that night. No wait... ate in a side section away from the bar, which was good. Some of the customers at the bar were a bit loud, and music was also a bit loud, but we were fine using headphones to soften it. đ
I felt a bit uncomfortable walking in, but it could have just been because it was 8 pm and we were just looking for dinner đ
The food was good - great comfort food... just wish the portions were a bit bigger - I was still hungry after I ate my dinner so I ate some of my son's leftover pizza đ
The staff were absolutely wonderful - very friendly, patient, and welcoming. Jack was a STAR.
Alexandra Dockray
Hey some advice get rid of that purple haired chick, bring back the original cranberry chic salad & buff chic dip. Loved this place before that stuff happened.
Teresa Floyd Goodwin
What a bright cheerful place. The owner and staff are incredibly kind and inviting. Highly recommend.
Christopher Daley
Quintessential townie bar with friendly locals, good food and copious drinks.
Harry Tuttle
Food is excellent!! With daily specials there is always something to enjoy!
Tony Ruscio
When we come we like the music but unfortunately we can't hear each other because most think they are in a concert hall . So we avoid the music on Saturday and go else where . Just wish they woul tone it down a bit .
Atmosphere: 1
Food: 4
Service: 4
Recommended dishes: Sandwich
Harry O'Brien
My familyâs experience at Crossroads was phenomenal. Tyler was an incredible waiter who made the table feel very welcomed. Everyoneâs entrees were excellent and the cheese sauce for the Bavarian Pretzel was the best Iâve had! If you want a great menu for an affordable price, Crossroads is the place to go.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: The Big Pretzel, Sandwich
Amanda g
I recently dined at Crossroads after completing a 5-day cross-country drive from Arizona to Massachusetts with my two dogs, one of whom is in service training for my medical condition and both documented Emotional Support Animals (ESA). Before even heading over, I called ahead to ensure bringing my dogs would not be an issue. I spoke with a host, explained that I had two big dogsâone in training and both with proper paperworkâand asked if it would be okay to bring them. The host reassured me that it wouldnât be a problem, noting that they had accommodated similar situations before.
As a former server, I know how important clear communication is, so I asked the host to double-check with their manager to be safe. After confirming with the manager, the host came back on the line and said everything was cleared. Confident in that reassurance, I made my way over to Crossroads with my nana, who has been a loyal customer of the restaurant for some time.
We were seated in a side room, where there were only two other couples dining. Both of my dogs were well-behaved: my service dog-in-training was calm, and my ESA, though curious as a teenager, remained manageable and largely at my side. From the moment Courtney, our server, approached the table, her attitude was unnecessarily abrasive. My nana and I exchanged looks after she took our drink order, both wondering what her issue could possibly be. Still, I tried to remain positive and even mentioned during small talk that I had just returned to Massachusetts after 11 years in Arizona, adjusting after a difficult period in my life. Unfortunately, her demeanor only worsened.
While waiting for our food, one of the other couples stopped by to say hello to my dogs. My pups were laying down 98% of the time, save for brief moments when my ESA checked on me or when I accidentally knocked over my drink while shifting in my seat. I immediately sought assistance to clean the spill, ensuring my dogs were out of the way in the corner of the empty dining room. My nana even began helping with the cleanup.
When Courtney returned with our food, she slammed the plates onto the table and, with visible disgust, told me and my dogs to get out. My nana and I were stunned. Courtney accused my dogs of being âeverywhereâ and claimed they should have been at my feet the entire timeâcompletely ignoring their calm behavior for the majority of our visit. To add insult to injury, she defensively offered to âpull up the camerasâ as if to prove her hostility was justified.
We didnât even get to eat our food. Iâd barely had two sips of my drink before the incident escalated. My nana, despite being furious at Courtneyâs unprofessional and inhumane behavior, still paid the bill out of sheer principle. I left the restaurant at 8 p.m., starving, with nothing in my stomach but a few bites of clam chowder.
The simple rule of customer service is this: if you cannot be kind and professional, you have no business working in this industry. I made the effort to call ahead, confirm with the host, and even ensure the manager was comfortable with the situation before arriving. If the restaurant didnât want to allow my dogs in despite having the proper paperwork, they should have said so when I called. Instead, I was reassured multiple times that it wouldnât be an issue.
If Crossroads wants to break the law by denying entry to animals with proper documentation, then so be itâbut donât approve the visit ahead of time and then humiliate a customer for following through. Courtneyâs behavior is an embarrassment to the establishment, and as long as she remains employed, I will make it
Staff was excellent. Thet go out of their way to wnsure you are having a nice experience.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: The Big Pretzel, Nachos, Sandwich
Bianca
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Atmosphere: 4
Food: 2
Service: 1
Kerry Burke
Great food. Great atmosphere!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Steak, The Big Pretzel, Crossroads Nachos, Nachos, Sandwich, Mashed Potatoes, Onion Rings, Chicken Pot Pie
Niamh Murtagh
I love this bar . The staff are amazing. Food is great. All around a great little irish neighborhood bar ..????
Atmosphere: 5
Food: 5
Service: 5
Carolyn Murphy
The best burger you'll ever have! It's a cozy bar food type if place...excellent service every single time we've been there! We got the American burger which we delicious and perfect in every bite! Cheese quesidilla with onions...again perfect!!!! Did I mention the onion rings?? Holy moly the best you will ever taste along side that burger! So go and try it for yourself...prove me wrong!!
We went later than I'd hoped so we were the only ones dining that night. No wait... ate in a side section away from the bar, which was good. Some of the customers at the bar were a bit loud, and music was also a bit loud, but we were fine using headphones to soften it. đ
I felt a bit uncomfortable walking in, but it could have just been because it was 8 pm and we were just looking for dinner đ
The food was good - great comfort food... just wish the portions were a bit bigger - I was still hungry after I ate my dinner so I ate some of my son's leftover pizza đ
The staff were absolutely wonderful - very friendly, patient, and welcoming. Jack was a STAR.
Hey some advice get rid of that purple haired chick, bring back the original cranberry chic salad & buff chic dip.
Loved this place before that stuff happened.
What a bright cheerful place. The owner and staff are incredibly kind and inviting. Highly recommend.
Quintessential townie bar with friendly locals, good food and copious drinks.
Food is excellent!! With daily specials there is always something to enjoy!
When we come we like the music but unfortunately we can't hear each other because most think they are in a concert hall . So we avoid the music on Saturday and go else where . Just wish they woul tone it down a bit .
Atmosphere: 1
Food: 4
Service: 4
Recommended dishes: Sandwich
My familyâs experience at Crossroads was phenomenal. Tyler was an incredible waiter who made the table feel very welcomed. Everyoneâs entrees were excellent and the cheese sauce for the Bavarian Pretzel was the best Iâve had! If you want a great menu for an affordable price, Crossroads is the place to go.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: The Big Pretzel, Sandwich
I recently dined at Crossroads after completing a 5-day cross-country drive from Arizona to Massachusetts with my two dogs, one of whom is in service training for my medical condition and both documented Emotional Support Animals (ESA). Before even heading over, I called ahead to ensure bringing my dogs would not be an issue. I spoke with a host, explained that I had two big dogsâone in training and both with proper paperworkâand asked if it would be okay to bring them. The host reassured me that it wouldnât be a problem, noting that they had accommodated similar situations before.
As a former server, I know how important clear communication is, so I asked the host to double-check with their manager to be safe. After confirming with the manager, the host came back on the line and said everything was cleared. Confident in that reassurance, I made my way over to Crossroads with my nana, who has been a loyal customer of the restaurant for some time.
After five days of exhausting travel and months of personal hardship (including the tragic loss of my fiancĂ©), I was looking forward to finally enjoying a meal in the company of my nana and my dogs. Unfortunately, this visit turned into one of the most upsetting experiences Iâve ever had at a restaurant.
We were seated in a side room, where there were only two other couples dining. Both of my dogs were well-behaved: my service dog-in-training was calm, and my ESA, though curious as a teenager, remained manageable and largely at my side. From the moment Courtney, our server, approached the table, her attitude was unnecessarily abrasive. My nana and I exchanged looks after she took our drink order, both wondering what her issue could possibly be. Still, I tried to remain positive and even mentioned during small talk that I had just returned to Massachusetts after 11 years in Arizona, adjusting after a difficult period in my life. Unfortunately, her demeanor only worsened.
While waiting for our food, one of the other couples stopped by to say hello to my dogs. My pups were laying down 98% of the time, save for brief moments when my ESA checked on me or when I accidentally knocked over my drink while shifting in my seat. I immediately sought assistance to clean the spill, ensuring my dogs were out of the way in the corner of the empty dining room. My nana even began helping with the cleanup.
When Courtney returned with our food, she slammed the plates onto the table and, with visible disgust, told me and my dogs to get out. My nana and I were stunned. Courtney accused my dogs of being âeverywhereâ and claimed they should have been at my feet the entire timeâcompletely ignoring their calm behavior for the majority of our visit. To add insult to injury, she defensively offered to âpull up the camerasâ as if to prove her hostility was justified.
We didnât even get to eat our food. Iâd barely had two sips of my drink before the incident escalated. My nana, despite being furious at Courtneyâs unprofessional and inhumane behavior, still paid the bill out of sheer principle. I left the restaurant at 8 p.m., starving, with nothing in my stomach but a few bites of clam chowder.
The simple rule of customer service is this: if you cannot be kind and professional, you have no business working in this industry. I made the effort to call ahead, confirm with the host, and even ensure the manager was comfortable with the situation before arriving. If the restaurant didnât want to allow my dogs in despite having the proper paperwork, they should have said so when I called. Instead, I was reassured multiple times that it wouldnât be an issue.
If Crossroads wants to break the law by denying entry to animals with proper documentation, then so be itâbut donât approve the visit ahead of time and then humiliate a customer for following through. Courtneyâs behavior is an embarrassment to the establishment, and as long as she remains employed, I will make it
Atmosphere: 2
Food: 3
Service: 1
I recently dined at Crossroads after a 5-day cross-country drive from Arizona to Massachusetts with my two dogs--one a service dog in training for my medical condition and both documented Emotional Support Animals (ESAs). Before even heading over, I took the time to call ahead to make sure bringing my dogs wouldn't be an issue. I spoke with the host, explained my situation in detail, and was reassured that it wouldn't be a problem. To be absolutely certain, I even asked the host to check with the manager, who cleared it. Feeling confident that I wouldn't face any issues, I arrived with my nana, a loyal customer, hoping for a much-needed meal and a moment of peace after an incredibly difficult journey. The past few months have been some of the hardest of my life. I recently lost my fiancé and made the decision to move across the country to rebuild my life. This road trip was long and exhausting, both physically and emotionally, and I was running on empty. By the time I arrived at Crossroads, I was looking forward to simply sitting down, eating a meal, and catching my breath. Instead, I was met with one of the most upsetting dining experiences I've ever endured. We were seated in a side room with only two other couples. My dogs were calm and well-behaved--my service dog in training lay quietly, and my ESA, though still young and curious, stayed by my side. From the moment our server, Courtney, approached the table, her attitude was cold and dismissive. My nana and I exchanged looks after she took our drink order, both wondering why she seemed to have such an issue with us. I even tried to stay positive, sharing that I'd just returned to Massachusetts after living in Arizona for 11 years and was adjusting to being home. Unfortunately, her demeanor didn't change. As we waited for our food, one of the couples stopped to say hello to my dogs, who were laying down 98% of the time. The only exceptions were brief moments when my ESA checked on me or when I accidentally knocked over my drink while shifting in my seat. I immediately sought assistance to clean up the spill, moving my dogs out of the way to the corner of the empty dining room. My nana even started helping clean up. When Courtney returned with our food, she slammed the plates down with visible disdain and, to my shock, told me and my dogs to get out. My nana and I were stunned. Courtney accused my dogs of being "everywhere" and insisted they should have been at my feet the entire time--despite the fact that they were calm, quiet, and not disruptive. To make things worse, she even offered to "pull up the cameras," as if her hostility could somehow be justified. We didn't even get to eat our food. I had taken maybe two sips of my drink before the incident escalated. My nana, despite being furious at the way we were treated, still paid the bill to avoid further conflict. I left the restaurant at 8 p.m., starving and humiliated, with only a few bites of clam chowder in my stomach. What makes this experience even more devastating is that I took every precaution to ensure it wouldn't be an issue. I called ahead, spoke with the host, and got explicit approval from the manager. If my dogs weren't welcome, they could have simply told me over the phone, and I would have picked elsewhere. Instead, I was reassured it would be fine, only to be treated so cruelly once I arrived. For anyone who doesn't know, both federal and Massachusetts laws are very clear about the rights of individuals with service animals. The Americans with Disabilities Act (ADA) protects the rights of individuals to have their service animals with them in public places, including restaurants. Massachusetts law goes even further, protecting individuals with disabilities and their assistance animals. Service animals must be under the handler's control (which mine were), and restaurants cannot deny access unless the animals pose a direct threat or are disruptive--which mine absolutely were not. But beyond the legal aspect, what t
I recently dined at Crossroads after a 5-day cross-country drive from Arizona to Massachusetts with my two dogs--one a service dog in training for my medical condition and both documented Emotional Support Animals (ESAs). Before even heading over, I took the time to call ahead to make sure bringing my dogs wouldn't be an issue. I spoke with the host, explained my situation in detail, and was reassured that it wouldn't be a problem. To be absolutely certain, I even asked the host to check with the manager, who cleared it. Feeling confident that I wouldn't face any issues, I arrived with my nana, a loyal customer, hoping for a much-needed meal and a moment of peace after an incredibly difficult journey. The past few months have been some of the hardest of my life. I recently lost my fiancé and made the decision to move across the country to rebuild my life. This road trip was long and exhausting, both physically and emotionally, and I was running on empty. By the time I arrived at Crossroads, I was looking forward to simply sitting down, eating a meal, and catching my breath. Instead, I was met with one of the most upsetting dining experiences I've ever endured. We were seated in a side room with only two other couples. My dogs were calm and well-behaved--my service dog in training lay quietly, and my ESA, though still young and curious, stayed by my side. From the moment our server, Courtney, approached the table, her attitude was cold and dismissive. My nana and I exchanged looks after she took our drink order, both wondering why she seemed to have such an issue with us. I even tried to stay positive, sharing that I'd just returned to Massachusetts after living in Arizona for 11 years and was adjusting to being home. Unfortunately, her demeanor didn't change. As we waited for our food, one of the couples stopped to say hello to my dogs, who were laying down 98% of the time. The only exceptions were brief moments when my ESA checked on me or when I accidentally knocked over my drink while shifting in my seat. I immediately sought assistance to clean up the spill, moving my dogs out of the way to the corner of the empty dining room. My nana even started helping clean up. When Courtney returned with our food, she slammed the plates down with visible disdain and, to my shock, told me and my dogs to get out. My nana and I were stunned. Courtney accused my dogs of being "everywhere" and insisted they should have been at my feet the entire time--despite the fact that they were calm, quiet, and not disruptive. To make things worse, she even offered to "pull up the cameras," as if her hostility could somehow be justified. We didn't even get to eat our food. I had taken maybe two sips of my drink before the incident escalated. My nana, despite being furious at the way we were treated, still paid the bill to avoid further conflict. I left the restaurant at 8 p.m., starving and humiliated, with only a few bites of clam chowder in my stomach. What makes this experience even more devastating is that I took every precaution to ensure it wouldn't be an issue. I called ahead, spoke with the host, and got explicit approval from the manager. If my dogs weren't welcome, they could have simply told me over the phone, and I would have picked elsewhere. Instead, I was reassured it would be fine, only to be treated so cruelly once I arrived. For anyone who doesn't know, both federal and Massachusetts laws are very clear about the rights of individuals with service animals. The Americans with Disabilities Act (ADA) protects the rights of individuals to have their service animals with them in public places, including restaurants. Massachusetts law goes even further, protecting individuals with disabilities and their assistance animals. Service animals must be under the handler's control (which mine were), and restaurants cannot deny access unless the animals pose a direct threat or are disruptive--which mine absolutely were not. But beyond the legal aspect, what t
Restaurantji Recommends
Staff was excellent. Thet go out of their way to wnsure you are having a nice experience.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: The Big Pretzel, Nachos, Sandwich
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Atmosphere: 4
Food: 2
Service: 1
Great food. Great atmosphere!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Steak, The Big Pretzel, Crossroads Nachos, Nachos, Sandwich, Mashed Potatoes, Onion Rings, Chicken Pot Pie
I love this bar . The staff are amazing. Food is great. All around a great little irish neighborhood bar ..????
Atmosphere: 5
Food: 5
Service: 5
The best burger you'll ever have! It's a cozy bar food type if place...excellent service every single time we've been there!
We got the American burger which we delicious and perfect in every bite! Cheese quesidilla with onions...again perfect!!!! Did I mention the onion rings?? Holy moly the best you will ever taste along side that burger! So go and try it for yourself...prove me wrong!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Onion Rings
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