I have ordered many cakes from this location. To start off if you want a specialized cake you stand in line whatever line for 20 minutes before someone acknowledges you. You have one line going one way then another line going another way.I was told by one person can pay 1/2 for the cake and rest when picked up. Thank goodness I called 2 weeks prior to co-check the order because I was told that cake would need to be paid in full prior to even honoring the order. Then day of pick up: Stood there for like 10-15 minutes while people were ordering coffee and sandwiches. They should definitely have a line for pick-up and paid orders. People should not have to wait to pick up specialized and paid in full orders while someone ordering food. I was there on time as specified when order was placed. Need to get some kind of order. People come in and make up their own way of entering a line. And the staff just takes them and you could be waiting for 1/2 hour already. Then get surprised when you say something. The cake came out as wanted. Looked great. But staff really need to get it together
Atmosphere: 1
Food: 5
Service: 1
Andy Clark
Choosing Montillio’s Bakery for our wedding cake was a fantastic decision. The consultation process was smooth, and they expertly crafted the cake of our dreams without the need for a final tasting. The cake was not only beautiful but also incredibly delicious, earning us numerous compliments from our guests. Montillio’s Bakery helped make our day truly special, and we highly recommend their services to anyone in need of a stunning and delicious wedding cake.
Food: 5
Service: 5
Joshua Garside
Great food!But expect a line! (That's a good sign!)
Atmosphere: 5
Food: 5
Service: 5
kim cesario
The place is dirty. The service is terrible. The food is lousy I would not recommend this to anyone. There are plenty of other better choices stick with Dunkin’ Donuts and Starbucks.
Atmosphere: 1
Food: 1
Service: 1
Chelsey Lombardi
My daughter’s birthday cakes were delicious! Only 3 pieces were left and some took some to go! We were able to get a custom smash cake for our 1 year old and she absolutely loved the banana filling! The other cake was a marble 2 layer cake with whipped cream willing, it was so good! We had to email back and forth a few times to get all the details secured. Everything was done even better than expected. We were so happy with the cakes and service! Thank you to the Braintree Montilio’s team!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Birthday Cake
Dan G
The other New England ?? ?? best-kept secret that's not a secret ? ?I had no idea that they had more than cake ? They also had sandwiches ? pizza ? to go with their different varieties of coffees ☕️Parking: It's in a plaza lot.Kid-friendliness: Openness for kids inside & out.Wheelchair accessibility: Doors are wide enough for wheelchair ♿️ ? accessibility.
Need management and customer service. Misplaced cake cost me time wont be
Service: 1
Ruben L. Toledo Sr.
With 7 works behind the counter and no one acknowledges me two workers walk by me a worker over by the cakes looked over at me and didn't say nothing this is the third time this has happened to me.
Atmosphere: 1
Food: 4
Service: 1
Le Roy V
Went there to get my parents some lemon cake. They loved it. I also got a piece for me and my wife, and I must agree. I also had the breakfast pizza, which was really good. It was a little expensive, but you get what you pay for, so a nice little treat now and then.
Got the breakfast pizza definitely not worth $20 I won't even call it a breakfast pizza it's dismal will never order from them again too much money for barely ok
Nothing special from this over priced lobster tail. I was just in the area. I was charged $8. I'll go to Fratelli's bakery shop for $5 and they have better customer service. Here I felt rushed and it wasn't even busy.
Tadream45 tadream45
I have been purchasing goodies from this bakery since 1968.Even though its 2024 I still get the good stuff.Things changed and locations are different but when I visit New England I search and seek a location of this fine bakery.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Cannoli, Birthday Cake
Mona Andre
Everything ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Birthday Cake
Naiad León
This has to be the most disappointing review I had to type. Montilio’s is my go to place for a quick bite or lunch. I was so excited to show this place to my friend but this is the breakfast bagel he got. Despite being advertised they “cook fresh eggs” this is quite literally decaying food. Will be going to other locations going forward. Staff wasn’t stellar but this is unacceptable.
Atmosphere: 1
Food: 1
Service: 1
Irina Makucha
The worst customer service & the worst place to work.
I have ordered many cakes from this location. To start off if you want a specialized cake you stand in line whatever line for 20 minutes before someone acknowledges you. You have one line going one way then another line going another way.I was told by one person can pay 1/2 for the cake and rest when picked up. Thank goodness I called 2 weeks prior to co-check the order because I was told that cake would need to be paid in full prior to even honoring the order. Then day of pick up: Stood there for like 10-15 minutes while people were ordering coffee and sandwiches. They should definitely have a line for pick-up and paid orders. People should not have to wait to pick up specialized and paid in full orders while someone ordering food. I was there on time as specified when order was placed. Need to get some kind of order. People come in and make up their own way of entering a line. And the staff just takes them and you could be waiting for 1/2 hour already. Then get surprised when you say something. The cake came out as wanted. Looked great. But staff really need to get it together
Atmosphere: 1
Food: 5
Service: 1
Choosing Montillio’s Bakery for our wedding cake was a fantastic decision. The consultation process was smooth, and they expertly crafted the cake of our dreams without the need for a final tasting. The cake was not only beautiful but also incredibly delicious, earning us numerous compliments from our guests. Montillio’s Bakery helped make our day truly special, and we highly recommend their services to anyone in need of a stunning and delicious wedding cake.
Food: 5
Service: 5
Great food!But expect a line! (That's a good sign!)
Atmosphere: 5
Food: 5
Service: 5
The place is dirty. The service is terrible. The food is lousy I would not recommend this to anyone. There are plenty of other better choices stick with Dunkin’ Donuts and Starbucks.
Atmosphere: 1
Food: 1
Service: 1
My daughter’s birthday cakes were delicious! Only 3 pieces were left and some took some to go! We were able to get a custom smash cake for our 1 year old and she absolutely loved the banana filling! The other cake was a marble 2 layer cake with whipped cream willing, it was so good! We had to email back and forth a few times to get all the details secured. Everything was done even better than expected. We were so happy with the cakes and service! Thank you to the Braintree Montilio’s team!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Birthday Cake
The other New England ?? ?? best-kept secret that's not a secret ? ?I had no idea that they had more than cake ? They also had sandwiches ? pizza ? to go with their different varieties of coffees ☕️Parking: It's in a plaza lot.Kid-friendliness: Openness for kids inside & out.Wheelchair accessibility: Doors are wide enough for wheelchair ♿️ ? accessibility.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Wedding Cake, Birthday Cake, Cupcakes
Need management and customer service. Misplaced cake cost me time wont be
Service: 1
With 7 works behind the counter and no one acknowledges me two workers walk by me a worker over by the cakes looked over at me and didn't say nothing this is the third time this has happened to me.
Atmosphere: 1
Food: 4
Service: 1
Went there to get my parents some lemon cake. They loved it. I also got a piece for me and my wife, and I must agree. I also had the breakfast pizza, which was really good. It was a little expensive, but you get what you pay for, so a nice little treat now and then.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Birthday Cake, Breakfast Pizza
Got the breakfast pizza definitely not worth $20 I won't even call it a breakfast pizza it's dismal will never order from them again too much money for barely ok
Atmosphere: 3
Food: 2
Service: 4
Restaurantji Recommends
Nothing special from this over priced lobster tail. I was just in the area. I was charged $8. I'll go to Fratelli's bakery shop for $5 and they have better customer service. Here I felt rushed and it wasn't even busy.
I have been purchasing goodies from this bakery since 1968.Even though its 2024 I still get the good stuff.Things changed and locations are different but when I visit New England I search and seek a location of this fine bakery.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Cannoli, Birthday Cake
Everything ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Birthday Cake
This has to be the most disappointing review I had to type. Montilio’s is my go to place for a quick bite or lunch. I was so excited to show this place to my friend but this is the breakfast bagel he got. Despite being advertised they “cook fresh eggs” this is quite literally decaying food. Will be going to other locations going forward. Staff wasn’t stellar but this is unacceptable.
Atmosphere: 1
Food: 1
Service: 1
The worst customer service & the worst place to work.
Atmosphere: 1
Food: 1
Service: 1