Pavement Coffeehouse - Brighton

I’ve been many times Pavement Coffee locations in Fenway, Cambridge, and Allston, and I’ve always loved them. This was my first time at this store.

I ordered a latte, and the person taking my order was cleaning at the time almost 4 pm. When he made my drink, he put the coffee into the portafilter and pressed it down with their hand without washing his hand. If they had washed after the cleaning his hands first, I’d have been fine 😅just felt a bit unhygienic.

Otherwise, I enjoy Pavement Coffee and their coffees

Atmosphere: 4

Food: 3

Service: 3

Consistently good

Atmosphere: 5

Food: 5

Service: 5

i’m not sure what has happened at this location in the last month, but the customer service was abysmal. the woman taking our order was extremely rude and argumentative about our order. the coffee ended up wrong after waiting 20 minutes. this used to be a coffee shop that my cousin would drive from Western Mass to go to and now it’s somewhere we will not be back.

Atmosphere: 3

Food: 2

Service: 1

Loud, uncomfortable. Takes forever even when it isn’t busy. Staff has more piercings than sense.

Atmosphere: 1

Food: 2

Service: 1

Fun spot. Great music ! Good vibes. 😎

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Sunrise

Edit:Moving down to one star because i figured id come once more and again; did not get my order right. At least this time they got just a bagel with cream cheese right but this is a cinnamon raisin bagel with plain cream cheese and not the rosemary salt with lemon dill.

The staff is friendly and the food is good but every time I’ve ordered JUST a bagel and cream cheese there is always extra stuff added on? Last time there was a giant piece of lettuce and today there’s cucumber, tomato and sprouts?

Atmosphere: 3

Food: 1

Service: 3

Vegan options. Indoor seating. Friendly staff.

Atmosphere: 5

Food: 5

Service: 5

As a local who has been supporting Pavement since they first opened, I was really disappointed today. After waiting over 20 minutes for our order, several people who came in after us got their food first. When I asked about it, the cashier just said, “That’s cool,” which made it worse. We ultimately asked for a refund and left. It’s clear the team needs much better training on both order management and basic customer service at th Brighton location. Sadly, after years of being a loyal customer, I won’t be returning.

As a local who has been supporting Pavement since they first opened, I was really disappointed today. After waiting over 20 minutes for our order, several people who came in after us got their food first. When I asked about it, the cashier just said, “That’s cool,” which made it worse.

We ultimately asked for a refund and left. It’s clear the team needs much better training on both order management and basic customer service. Sadly, after years of being a loyal customer, I won’t be returning.

Atmosphere: 4

Food: 3

Service: 1

The bagels and coffee were great, and great service!

Atmosphere: 5

Food: 5

Service: 5

Great iced coffee, excellent bagel sandwich.

Atmosphere: 5

Food: 5

Service: 5

Great bagels and coffee. They sure do make a mean breakfast sandwich. Place is usually super busy so just be prepared.

Food: 4

Looked like my kind of place and I was ready to fall in love with it and become a regular. However, the service was poor and very slow, and the bagels and my drink were merely okay.

Nicely price, nice vibes. Tasty coffee try the Spanish latte

Atmosphere: 5

Food: 5

Service: 5

Ordered a latte! It was horrible.

Atmosphere: 1

Food: 1

Service: 1