Pavement Coffeehouse - Brighton

Some of the best bagel sandwiches in

Atmosphere: 5

Food: 5

Service: 5

Ordered Matach Latte
Too sweet
Picked up 8 mins before pickup time
Lukewarm at best
No stopper
Staff neither acknowledged us or thanked me

Customers rude & self-serving
Wouldn’t let me go turning in 1st instead of allowing me to turn left into parking lot
Didn’t hold door for me & daughter with Special Needs just let it go passing through

Not impressed - at all
Regret tipping on online order

Pressed Cafe is on point
Attentive, friendly staff
More elevated clientele
Higher quality product
Orders have stoppers not left sitting out to get cold

I shouldn’t have to reheat an $8 small latte

Kid-friendliness: Not at all - please see review

Wheelchair accessibility: Not Special Needs friendly

Atmosphere: 2

Food: 2

Service: 2

Decent chai.

Atmosphere: 3

Service: 3

I got an ice pumpkin spiced latte which I thoroughly enjoyed and my wife loved her toasted everything bagel. Super chill vibes and I always love a coffee shop where you can watch them roast the beans. I definitely recommend checking this place out!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Iced Latte, Everything Bagel Toasted

Spice latte costs $8 including tax (and $0.50 for soy milk), excluding tip. And it was quite bad.

Atmosphere: 4

Food: 1

Service: 4

Good food. Nice space. Consistently immature and rude staff over the several years I’ve been going to Pavement.

From the usual distracted “blah” attitude at the register, to never smiling or saying “thank you” after paying (despite me always doing so first), to being snapped at, glared at, and eye-rolled at for politely asking if my name had been called while I was in the restroom.

These kids need to grow up 🤷🏻‍♂️ Don’t know what else to say about it. They act like the coffee shop is THEIR place to hangout with the friends and customer service is a 3rd or 4th priority.

Atmosphere: 3

Food: 4

Service: 1

5 stars all around! All of the staff are amazing - but Joy and Sadie make going to pavement an absolute treat. Lovely vibe, lovely people!

Atmosphere: 5

Food: 5

Service: 5

Quality control could be a bit better. Kinda forgot the bacon on this sunrise sandwich. I miss pavement from ten years ago, it was the best

Atmosphere: 4

Food: 3

Service: 4

Today is my first day in Boston, and the food here is delicious—Chinese people would really enjoy it!

Atmosphere: 5

Food: 5

Service: 5

The culture isn’t service-oriented. First timers are expected to know where to order, how the process works, where basics are, such as forks, or they are met with heavy sighs and reluctant explanations. One employee cut in front of everyone for the bathroom, which was comical. The sun blares in on the only area where people can plug in work devices. The croissant was stale. The coffee was sugary. The chicken was sugary too. The place is clean, but the window to the warehouse area shows a very disorganized process room. I’m not sure why it’s on display.

Parking: There are 12 parking spots.

Atmosphere: 3

Food: 3

Service: 3

Good service

Atmosphere: 5

Food: 5

Service: 5

The Tequila Sunrise is a perfectly crafted sandwich. The staff at this Pavement location are wonderful and personable. The space is cozy and inviting, perfect to enjoy your meal/drink or do some work.

Vegetarian options: Vegan options as well

Atmosphere: 5

Food: 5

Service: 5

I do not recommend this place as the owners support terrorism and the killing of people merely because they are Jews. It's also unclear what they might do to your food if they dislike you for any reason.

Great bagel sandwiches!!!

Atmosphere: 5

Food: 5

Service: 5

I’ve ordered delivery a few times from Pavement Coffeehouse and the food has been pretty good. There are a lot of vegan options which I really appreciate. This morning I decided to go there and order breakfast to eat inside the place for the first time. I ordered a vegan breakfast sandwich and a bagel and vegan cream cheese. I was super clear about everything being made vegan (which is doable for a lot of their menu) and the cashier understood. The exchange with the cashier was pleasant and I tipped 18% ($3.60).

Sadly the breakfast sandwich contained several slices of bacon underneath the vegan cheese and vegan egg. Luckily I noticed the bacon right away, but it is still upsetting to be served a “vegan sandwich” full of bacon. Afterwards I checked the receipt stapled to my bag (see picture) and saw that the sandwich I explicitly ordered to be made fully vegan included all of the vegan substitutions PLUS bacon. I don’t think the expectation is that the customer has to order the vegan version of the sandwich (which is literally on the menu) and also specify no bacon to actually get the vegan version of the sandwich.

Now I love bagels with a thick smear of cream cheese. That’s what anyone should be served when they’re paying premium prices for a bagel with specialty cream cheese. The bagel with vegan cream cheese (diablo tofu) that I was served was practically barren (see pictures). I understand vegan cream cheese can melt a bit depending on the ingredients, but even that can’t explain what was going on here. I thought the bagel was totally empty and plain until I opened it up. It looked like someone just cleaned their knife off on my bagel. I took a bite and it was just all bread.

I asked the cashier for some extra vegan cream cheese and he was very understanding after seeing the bagel - he gave me a couple-ounce container full of the vegan cream cheese right away. I felt like a jerk and I probably wouldn’t have said anything if it wasn’t for the bacon situation adding to my frustration. Ultimately I did enjoy that bagel after I went back and spoke to someone, but overall that was a disappointing experience. It was very busy so I’m sure it was very chaotic in the moment on their end. However, orders with vegan/vegetarian/dietary specifications should be handled with care from start to finish - especially for an establishment with “vegan” and “vegan option” plastered all over their menu.

Atmosphere: 3

Food: 3

Service: 3