Ordered a blonde vanilla latte with an extra pump of vanilla. They didn't add in any vanilla, but I was already home when I noticed. Mind you, the woman who made my drink was complaining the whole time I was waiting for it, so I'm not surprised this would happen.
Food: 1
Daniel Borkowski
The people that work here are great. The service is excellent, and the very few times a drink has had something wrong with it, the staff always make another without question. It's all around as great as a Starbucks can get
Atmosphere: 5
Food: 5
Service: 5
Robyn Johnson
This location is the slowest I’ve ever been to. The wait estimation is always 5-8 minutes, which would be fine but it always takes 15 minutes or longer to get my drink
Atmosphere: 4
Food: 4
Service: 2
Michele Benkis
Starbucks at 420 Washington St in Brighton is fabulous. The staff is welcoming and friendly. They are also efficient. I love going there almost everyday! I would be very sad if it was one of the stores to close. I would miss them.
Atmosphere: 5
Food: 4
Service: 5
Luke David Johnson
Not kidding, took 30 minutes and was made wrong lol.
Atmosphere: 3
Food: 2
Service: 1
Medicine Wolf
This amazing barista named Emily made me an iced Vanilla Chai on a hot Thursday afternoon, and it was absolutely the best.
Atmosphere: 5
Food: 5
Service: 5
Ben Aviad
Not always a huge fan of Starbucks, but this location does it right! Very patient and kind staff and a nice variety of seating options for work or leisure. Nora may be a barista by trade, but I’d argue she should be promoted to an “artista.”
Atmosphere: 2
Food: 5
Service: 5
George Grand
Air conditioning and air quality is very bad. Lacks hygiene. Very good service. Great employees
Stopped into the Brighton Village location and my drink was made incorrectly. The female barista fixed it kindly and without issue—credit where it’s due.
The male barista who made the drink inserted himself into the situation with visible irritation, despite not being addressed. His attitude was unprofessional and unnecessary.
Not looking for compensation—just sharing the experience. Service like this shouldn’t be brushed off.
Mikhael I. Danan
We love this spot! Very friendly, great service, great staff
Charlotte McNamee
This is such a sweet Starbucks! I love coming here to study as a grad student. The baristas are always so kind and attentive, it really makes my day whenever I get to spend time here!
Niyazi Berk Adıyaman
I have been a regular customer at this location, but my experience today was extremely disappointing. On March 6, 2025, around 7:00 PM, I asked the male barista at the counter if the restroom was available. He said yes, but only for customers. I responded that it was not an issue, as I planned to purchase something after using the restroom. He then allowed me to proceed.
While I understand store policies, the way I was treated felt unwelcoming and disrespectful, especially as a loyal customer. It made me feel undervalued and unappreciated. A business should recognize and respect its regular patrons rather than making them feel like outsiders. This experience left a very bad impression, and I will seriously reconsider coming back.
jakkapan thongbor
The employee the writing on my coffee glass “Trans Rights “ that so wried .
Friendly staff, nice atmosphere, and fast service
Atmosphere: 5
Food: 5
Service: 5
Ordered a blonde vanilla latte with an extra pump of vanilla. They didn't add in any vanilla, but I was already home when I noticed. Mind you, the woman who made my drink was complaining the whole time I was waiting for it, so I'm not surprised this would happen.
Food: 1
The people that work here are great. The service is excellent, and the very few times a drink has had something wrong with it, the staff always make another without question. It's all around as great as a Starbucks can get
Atmosphere: 5
Food: 5
Service: 5
This location is the slowest I’ve ever been to. The wait estimation is always 5-8 minutes, which would be fine but it always takes 15 minutes or longer to get my drink
Atmosphere: 4
Food: 4
Service: 2
Starbucks at 420 Washington St in Brighton is fabulous. The staff is welcoming and friendly. They are also efficient. I love going there almost everyday! I would be very sad if it was one of the stores to close. I would miss them.
Atmosphere: 5
Food: 4
Service: 5
Not kidding, took 30 minutes and was made wrong lol.
Atmosphere: 3
Food: 2
Service: 1
This amazing barista named Emily made me an iced Vanilla Chai on a hot Thursday afternoon, and it was absolutely the best.
Atmosphere: 5
Food: 5
Service: 5
Not always a huge fan of Starbucks, but this location does it right! Very patient and kind staff and a nice variety of seating options for work or leisure. Nora may be a barista by trade, but I’d argue she should be promoted to an “artista.”
Atmosphere: 2
Food: 5
Service: 5
Air conditioning and air quality is very bad.
Lacks hygiene. Very good service.
Great employees
Atmosphere: 3
Food: 3
Service: 4
Regular Starbucks experience
Restaurantji Recommends
Stopped into the Brighton Village location and my drink was made incorrectly. The female barista fixed it kindly and without issue—credit where it’s due.
The male barista who made the drink inserted himself into the situation with visible irritation, despite not being addressed. His attitude was unprofessional and unnecessary.
Not looking for compensation—just sharing the experience. Service like this shouldn’t be brushed off.
We love this spot! Very friendly, great service, great staff
This is such a sweet Starbucks! I love coming here to study as a grad student. The baristas are always so kind and attentive, it really makes my day whenever I get to spend time here!
I have been a regular customer at this location, but my experience today was extremely disappointing. On March 6, 2025, around 7:00 PM, I asked the male barista at the counter if the restroom was available. He said yes, but only for customers. I responded that it was not an issue, as I planned to purchase something after using the restroom. He then allowed me to proceed.
While I understand store policies, the way I was treated felt unwelcoming and disrespectful, especially as a loyal customer. It made me feel undervalued and unappreciated. A business should recognize and respect its regular patrons rather than making them feel like outsiders. This experience left a very bad impression, and I will seriously reconsider coming back.
The employee the writing on my coffee glass “Trans Rights “ that so wried .
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