Subway

238 Harvard St, Brookline
(617) 566-5051

Recent Reviews

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Mr Farhad Mammadli

Why the deal "meal of the day" is not working in this subway from today????? 02.16.2025.

Atmosphere: 1

Food: 1

Service: 1

John Amado

I arrived to eat at 8:45 p.m. and they had already closed when they say they close at 9:00, they didn't serve me, even though there were 15 minutes left until closing time.

Service: 1

Michellea McGruder

No English. I couldn't place my order

Rajaneesh Karimpurath Gopinath

Worst place ever! The sign says the place is ready for business from 8 AM. But I had to call the staff to open the door, well after 8. This staff has a bad attitude, and takes her own sweet time to come take an order. Then she says unapologetically that the oven is not ready. Makes you wait further while not having the decency to even say sorry. Go home if you cannot do this job!

Service: 1

Joey Sidoti

This was probably the worst service I've ever had from a store. The staff was rude and very demanding when I was just ordering a Sub.

Atmosphere: 1

Service: 1

borra sreyas

A nightmare experience.

They literally packed in the same wrap where they make the sub… can’t you guys take a new wrap and pack it properly or Atleast cut the sub into half.

I even don’t feel that the tomatoes and lettuce were fresh.. I’m never going back to this place.

Atmosphere: 5

Food: 2

Service: 4

Recommended dishes: Subway Club

Pat Burson

Oh my god!!!! What a rubbish staff! That guy with a ponytail!!! I don’t know why does he have so much attitude! Worst Subway I have ever visited. Never going back. Only if I can rate it 0 stars!!

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Subway Club

Malcolm Mayfield

March 12 2024 superseding update:Unfortunately I have to update my review. It seems that each time I arrive at this location there is no one active in the front. I have been here maybe 5 times in the last month and each time has been disappointing. The incidents in question are very unusual for this area and in some cases aren't on the restaurant. Recently I came in and was verbally attack by a crackhead (his words). He screamed at everyone in the store demanding they gave him $10 or purchased him a cookie. One woman was so uncomfortable she left, seemingly mid sandwich, as those behind the safety of the counter seemed to laugh and mock the visibly uncomfortable guests, with several waiting. 2 ahead of me, my partner and I and two behind me with one woman in the dining room packing up as well as an employee enjoying lunch during this situation. I've worked as a crisis mitigation specialist before and employees and guests don't deserve to be verbally assaulted by literal crack heads and they surely don't deserve the lack of empowerment to call the authorities. These ppl, for the most part, were objectively trapped in the store with this rampaging cookie monster and those inside didn't appreciate be being mocked. We came to this location last week and we arrived well within closing. we were informed that they were only accepting cash. Although the older man, who usually does have an attitude, which I understand but don't appreciate, advised us of this and we politely asked one another if we had cash and then thanked him and left, he took the unusual step of complaining that we arrived during business hours. He said, despite not a single complaint on it past, likely addicted to Subway we were more than willing to go to the crispy bread location that accepts legal tender. Instead, we why to three atms. When we returned minutes later, many items were put away (it's been less than ten minutes and it's within 40min of close and no discussion sandwiches). The attendant continued to complain and suggested that he should have locked the door when we left originally. I thought this was funny, resonating with customer service worker who do bear the brunt of life's bull, however, after today's experience I understand he was completely serious. After being told that we were unwise to come intrupt his close we were essentially told he wouldn't pull anything else out. In retrospect, I agree he should have shut the doors if he was unwilling to serve. We ended up making it work bc most of us are sandwich-basic. We were not able to try any of the promotional items, the cookie, churro, etc. because they were "unavailable". When I asked, "is there a better time to try a cookie" he scoffed "not before closing" which is apparently more than 40min from the posted time on both the front door and Google.Today we arrive and the same man is there. He is rude to each that come in, all waited patiently and he was especially rude to the customers, saying they'd have to Wait, in a rude way. After 6-7 minutes of waiting he pulls the bread and two ppl share their order and then informed that he was unable to take cards, only cash. I politely asked him if it would be possible to lmk what time would be better to come in in which I'd be able to 1. Get a promotional cookie that the app is telling me to get and also pay with a card, as most civilized ppl leveraging a quick bite do, (about 75%), he scoffed, pointing to the hour, which suggests there is a time in which maybe the system goes down. I've worked years in service and it's always been the cash for me that cash freezes, not card, close to close after a drawer is counted, but I'm no subway expert. I repeated myself, asking again with the same politeness, "is there a time it cuts off?" He responded by putting the breads back saying I don't know and returning to the now disgruntled customers waiting for phone orders. Thoroughly stunned, I Said thank and work out..Sad. Currently omw

Atmosphere: 1

Food: 5

Service: 1

Recommended dishes: Sun Chips, Meatball Marinara, Garlic Roast Beef

luana Neves

I came in and a old looking guy was there with an aidditude and being rude.. I came in there telling him what i wanted he gave me a dirty look and he was saying “what do u want” after i js told him what I wanted and he was being mad disrespectful yall gotta fire this man unt

Atmosphere: 1

Food: 1

Service: 1

Zülal Bayazit

I tried to order at this location today and wanted to use a coupon. Even though on the coupon it says, redeemable in any subway, Ive been told they do not accept coupons. I asked him why and he said he just doesnt accept it, didnt give me any reason. (I guess he is the manager or owner) he said he is both lol…..a horrible customer service. Its not that he didnt accept coupon, if you decide on something, you gotta have a reason and have to be explaining your reason to your customer! I Will not be back.

Atmosphere: 1

Food: 3

Service: 1

Justice Justice

I don't know why this location in particular is getting bad reviews. However, it is a decent place and well-run subway branch. Some of them may not be always nice but I was mostly satisfied with my sandwiches here all the time.

Atmosphere: 4

Food: 5

Service: 4

natasha luz

Worst customer service ever , my husband just went there for his lunch break and told me the guy was being rude ! If you don’t like your job find another one ! Wish I can give zero

Atmosphere: 1

Food: 1

Service: 1

Benjamin Gyori

Horrible customer service, rude staff

Tiniya Fulks

Absolute worst and most humiliating experience I've ever had in any dining facility. As I walked in, the woman Denita was completing an online order. After waiting, Denita ( the person behind the counter) went and grabbed a tray of bread and put ÀLL of it àway. Meanwhile I'm on my lunch break. She then began slamming the food and huffing and puffing and saying that she's there by herself.While she may have been frustrated, her taking it out on me was unacceptable.Just beyond nasty and rude

Iris Adorno

i called 2 times about my order & the nerve of the workers telling me "Im Busy" & then one of them didnt speak any english. im sorry but I DONT CARE if your busy or not im calling about my order & for them to hang up on me 2 times is mad disrespectful DO NOT ordered from this place. their workers are trash & so unprofessional.

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