Disappointing and I won’t be returning. A coffee shop should be a warm, welcoming space, but I feel this one has missed the mark entirely. My few visits were frustrating enough to unfortunately dislike the place. The atmosphere felt cold from the moment I walked in, the barista didn’t say hello, didn’t smile (a smile is a welcoming sign, and it is FREE by the way!) and worse, they didn’t listen to my order properly and seemed uninterested in correcting it. I asked for an extra hot drink on all my visits, but I didn’t get more than a warm one. I returned the coffee in one of the visits and asked them to correct it as I like my drink extra hot, I just got the same thing, warm! they seemed more interested in chatting with each other than helping a customer. I am not sure what they will LOSE in making the customer happy and get what they asked for?! I visited another blue bottle café in different locations, and they are better. I went there because I liked their coffee bean and I live in Cambridge, MA near the store and also didn’t like to judge on one visit, but there are plenty of great coffee spots in town and this just isn’t one of them. Thanks.
Atmosphere: 1
Food: 2
Service: 1
I Like Maps
Expensive and hit or miss drinks depending on the day. Consistently apathetic and cold service. Better off going to Faro or Circus Coop around the corner!
Atmosphere: 3
Food: 3
Service: 2
Ziyad alduwaish
The cashier was acting clueless. I repeated my order three times, but she still got everything wrong. The baristas seemed annoyed when they had to remake my drinks. I’ve been to many Blue Bottle locations, but I’ve never been treated like this before. “First and last time”
Atmosphere: 1
Food: 3
Service: 1
Suryun Kim
The tall young man with curly hair who took my order and made my coffee on Aug 26 around noon was extremely unkind. When my coffee was ready, he didn’t say anything, so I had to ask if it was mine. Yet while chatting with his colleague, he was laughing and looked very cheerful. If you can be friendly with your coworkers, why not extend the same courtesy to customers?
Atmosphere: 3
Food: 5
Service: 1
Jun Simons
Nice inside, pretty bland matcha and chai. Water cups seemed a bit dirty too.
Atmosphere: 4
Food: 4
Service: 4
Anurag Paudel
I was walking around the university when I noticed this cafe. Randomly I went in and ordered their special sweet Cafe Latte. To my surprize, this was one of the best Latte I ever had! The proportion of sugar and milk was absolutely perfect. Unknowingly I found a gem and next time when I will be around Harvard, the coffee is surely gonna be their's!!! Would give them full marks for the taste!
Atmosphere: 5
Food: 5
Service: 5
Pat Lynch
Service is horrible
Stuart Green
Coffee was fine. Chairs are all uncomfortable and the decor feels like an Apple Store that’s let itself go.
Atmosphere: 1
Service: 4
John Doe
$8 for a 16oz iced matcha latte is completely insane
Appreciate having the oat milk, but the price is just outrageous.
Very good coffee and matcha - I am a regular latte consumer - the only problem is the absence of mugs for the large size! Very busy place in general this location - crazy at the weekends in my experience.
Atmosphere: 4
Food: 5
Service: 4
Pack Katisomsakul
Beautiful place to get coffee.
Atmosphere: 5
Food: 5
Service: 5
Maeg Yosef
Wanted to grab a coffee but after I saw that workers were picketing outside due to unfair labor practices, decided to go somewhere else. When you start taking care of your workers, aka negotiating a fair contract, I'll be back!
Good coffee but service is 👎🏼
Atmosphere: 3
Food: 4
Service: 2
Disappointing and I won’t be returning.
A coffee shop should be a warm, welcoming space, but I feel this one has missed the mark entirely. My few visits were frustrating enough to unfortunately dislike the place. The atmosphere felt cold from the moment I walked in, the barista didn’t say hello, didn’t smile (a smile is a welcoming sign, and it is FREE by the way!) and worse, they didn’t listen to my order properly and seemed uninterested in correcting it. I asked for an extra hot drink on all my visits, but I didn’t get more than a warm one. I returned the coffee in one of the visits and asked them to correct it as I like my drink extra hot, I just got the same thing, warm! they seemed more interested in chatting with each other than helping a customer. I am not sure what they will LOSE in making the customer happy and get what they asked for?!
I visited another blue bottle café in different locations, and they are better. I went there because I liked their coffee bean and I live in Cambridge, MA near the store and also didn’t like to judge on one visit, but there are plenty of great coffee spots in town and this just isn’t one of them. Thanks.
Atmosphere: 1
Food: 2
Service: 1
Expensive and hit or miss drinks depending on the day. Consistently apathetic and cold service. Better off going to Faro or Circus Coop around the corner!
Atmosphere: 3
Food: 3
Service: 2
The cashier was acting clueless. I repeated my order three times, but she still got everything wrong. The baristas seemed annoyed when they had to remake my drinks. I’ve been to many Blue Bottle locations, but I’ve never been treated like this before.
“First and last time”
Atmosphere: 1
Food: 3
Service: 1
The tall young man with curly hair who took my order and made my coffee on Aug 26 around noon was extremely unkind. When my coffee was ready, he didn’t say anything, so I had to ask if it was mine. Yet while chatting with his colleague, he was laughing and looked very cheerful. If you can be friendly with your coworkers, why not extend the same courtesy to customers?
Atmosphere: 3
Food: 5
Service: 1
Nice inside, pretty bland matcha and chai. Water cups seemed a bit dirty too.
Atmosphere: 4
Food: 4
Service: 4
I was walking around the university when I noticed this cafe. Randomly I went in and ordered their special sweet Cafe Latte.
To my surprize, this was one of the best Latte I ever had! The proportion of sugar and milk was absolutely perfect.
Unknowingly I found a gem and next time when I will be around Harvard, the coffee is surely gonna be their's!!!
Would give them full marks for the taste!
Atmosphere: 5
Food: 5
Service: 5
Service is horrible
Coffee was fine. Chairs are all uncomfortable and the decor feels like an Apple Store that’s let itself go.
Atmosphere: 1
Service: 4
$8 for a 16oz iced matcha latte is completely insane
Appreciate having the oat milk, but the price is just outrageous.
Restaurantji Recommends
Nola cold foam was amaaazing
Atmosphere: 5
Food: 5
Service: 5
Very good coffee and matcha - I am a regular latte consumer - the only problem is the absence of mugs for the large size! Very busy place in general this location - crazy at the weekends in my experience.
Atmosphere: 4
Food: 5
Service: 4
Beautiful place to get coffee.
Atmosphere: 5
Food: 5
Service: 5
Wanted to grab a coffee but after I saw that workers were picketing outside due to unfair labor practices, decided to go somewhere else. When you start taking care of your workers, aka negotiating a fair contract, I'll be back!
Atmosphere: 1
Food: 1
Service: 1
Cafe au lait was alright.
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