Caffè Nero
1868 Massachusetts Ave, Cambridge
(617) 812-4391
Recent Reviews
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Great coffee!
Atmosphere: 5
Food: 5
Service: 1
The cafe is understaffed, and service is inefficient. Better to avoid this place.
I've given this place many chances and it always disappoints. It is always either understaffed or staffed with rude baristas. This last time I waited in line for fifteen minutes without being able to order what would have been a simple Americano. It is a nice place to work but trying to order is just a waste of time.
Service: 1
Great place with great people and great coffee. I highly recommend
Atmosphere: 5
Food: 5
Service: 5
For the love of god don’t get a matcha here.
Not only is it just a cup of milk, the top 1/3 is essentially foam that deflated immediately after this pic
Atmosphere: 4
Food: 2
Tables are sticky and place is dark. My matcha was essentially just iced oat milk even after I asked for a replacement/different way to prepare it (not worth $6-7). The employees tried to work with me on this, but I think the quality of the food is very low and absolutely does not reflect the cost.
Atmosphere: 2
Food: 1
Service: 4
Excellent place to work with a croissant and a cup of hot chocolate.
Good coffee. They have sugar free caramel and vanilla syrups. Delicious pastries.
Basic coffee shop with standard fare. I was not busy and I walked up to the cashier to ask a quick question and she snapped at me that I need to get in line to order. I ordered a breakfast roll and the top of the bun was so hard I did not eat it. The rest of it was tasty. There is only street parking.
Good food, good service, and a good atmosphere. My favorite place to catch up with former colleagues. Always such an inviting space!
Restaurantji Recommends
This might be the most disappointing Nero I’ve visited. My first experience was at the Copley location, which left a great impression—especially with the freshness and quality of their food. Unfortunately, this branch falls short.
There was a male staff seemed indifferent and unwelcoming, and the BLT sandwich I ordered felt hastily thrown together. The lettuce was wilted and not fresh, which was quite disappointing. Additionally, they appeared to lack patience when interacting with non-native English speakers, which made the experience even less enjoyable.
On top of that, the space itself isn’t very accommodating for those who plan to stay longer and work, as there are very few power outlets available.
I wouldn’t recommend this location if you’re looking for quality food or a comfortable spot to get work done.
Cappuccino is Not strong and Not warm. Iced mocca was good. Host was Not friendly
Atmosphere: 2
Food: 2
Service: 1
Despite being busy in the morning, service was fantastic!
Atmosphere: 5
Food: 5
Service: 5
iced vanilla latte with oat milk and nitro cold brew are soooo delicious. ham and cheese baguette was good. breakfast roll also pretty good
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Latte
Good coffee. Cafe is clean. Staff is competent and friendly.
Service: 5
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