Dunkin'
100 Cambridgeside Place Cambridgeside Galleria, Cambridge
(617) 577-9042
Recent Reviews
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Nice and good
Small donut stand where every time we went there was not much variety of donuts
Atmosphere: 4
Food: 3
Service: 4
This dunkin is like a whole nother brand. Staff was slow and rather clueless. When we opened box later, realized that our donuts purchased 9am were from previous day and some were at least from previous morning.
Atmosphere: 3
Food: 1
Service: 1
DD is always the BEST✨ special shout out to Jagfish Kaur for going above and beyond and took time to accommodate my kid’s order; what a great spirit and a model of excellence in work performance ?
Vegetarian options: Wraps and sandwiches
Parking: Reasonable prices
Kid-friendliness: Everything!
Wheelchair accessibility: Accessibility ??
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Croissant
Very nice and friendly staff, chai and food was great ?
Atmosphere: 5
Food: 5
Service: 5
This location is horrible. I initially Felt bad when they’d get my order wrong due to the language barrier but it is very clear that they pick and choose when to get an order correct.I work fairly close to them so I frequent The location often, I’ve watched myself be the only one in line just to receive my small order after 10 people behind me have received theirs.I’ve watched several white construction workers order huge complex meals and receive everything without an issue. But every person of color had an issue with theirs.They are very sloppy and careless and don’t care that they’re serving PAYING customers. They don’t apologize when they make a mistake, instead they give you attitude.Like several other reviews on here, I can vouch for the incorrect orders, the extremely slow pace and unprofessionalism of the team at this location. It is a very unpleasant experience for a very low amount of interaction to be had.
Atmosphere: 1
Food: 1
Service: 1
Pathetic service by guy that cant get anything straightWalked away as I had concerns about what i was actually going to get
Worst dunks I've ever been to. Consider yourself lucky if you received what you asked for when ordering.
Atmosphere: 1
Food: 2
Service: 1
In the food court in the Cambridgeside Mall. Get a treat while shopping or while waiting for the Charles Riverboat Tour to start.
Disorganized and unprofessional. The manager claimed they never got my app order, and very rudely kept telling me to call “someone”, as it was my problem because they aren’t responsible for the app orders. After picking up drinks and bags whose labels weren’t visible in other people’s orders, I found my drink mixed in with someone else’s order and ticket, but still didn’t find my food. When I showed them my drink label, the manager, again rudely, said it wasn’t their fault that I didn’t see my drink. Really? When my drink was in someone else’s order, and the label on the drink wasn’t visible until I picked it up and turned it around? I explained that having my drink with the label on it meant they did receive my app order, and I expected my food. Without any more excuses as to why this wasn’t his issue, he finally completed my order. I’m never going back. Screwing up is one thing, we all do once in a while. But, getting rude with customers and grasping at excuse after excuse as to why they didn’t screw up is unacceptable.
Restaurantji Recommends
STAY AWAY I would give 0 star if I could I have never seen such unprofessional staff. Terrible service
This place is just extremely slow and unorganized and I don't know any better way to describe it.
This place is just extremely slow and unorganized and I don't know any better way to describe it.
Staff was nice as i bought a dozen and they gave me a free donut ? yummmm
Every drink I’ve ordered from here has been watery
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