Worst customer service I've ever dealt with.. how we buying from Dunkin but their rude and rushing me .. I proceeded to ask.. if I wanted my coffee redone would they do it? The old hag is said yes she will.. I replied with welp.. if that's so you can't be rude and rush me out of your drive thru when I am a customer. Mind you I'm the only one in the drive thru line ...the worst customer service I've ever dealt with... Not spending my money their ever again. And it must have been the manager as well... Should not be working in customer service if you can't communicate properly with other human beings
Richie Toelke
Honestly I’ve been to this Dunkin’ before and it was great so maybe it was just an off day. I went to the drive thru with my buddy and he ordered a medium iced coffee with 2 pumps of caramel and 2 creams. I thought that sounds pretty good but I prefer vanilla so I ordered a medium iced coffee with 2 pumps of vanilla and 2 creams. We literally said the exact same thing except for the words “caramel” and “vanilla”. When the coffees came out, he received a coffee with caramel SWIRL, and I received a coffee with vanilla SHOTS. If you’ve ever been to Dunkin ever in your life, you know that the flavor shots are putrid, whereas the flavor swirls are magical. I have no idea how this happened and was very upset. He thought it was pretty funny.
Richard Porter
It’s so nice to find a coffee shop with a drive thru! In Cambridge that’s almost nonexistent. The staff were friendly and fast. Typical Dunks coffee, which I love. Great new spot.
Reece Martin
If you're looking for good coffee, avoid this dunkin. The cold brew is consistently low-quality, often resembling tea, even with an added shot of espresso. After politely asking for a refund today due to the poor flavor, the manager was rude, accusing me of always returning drinks. I’ve given this location multiple chances, but the declining quality and unpleasant service have convinced me to take my business elsewhere
Atmosphere: 1
Food: 1
Service: 1
Monique
Good run thru DT...girl was friendly and fast.
Atmosphere: 4
Food: 4
Service: 4
Justin Coolbaugh
Stood @ the counter waiting for someone to take my order for 5 min 3 people on not 1 even acknowledge me I ended up just leaving
Atmosphere: 1
Food: 1
Service: 1
Chelsea Whitton Pearsall
Got my order wrong 2x, I really wanted a nice iced drink. I got my 1st version from the window, it looked like a cup full of cream with minimal ice. I asked for a revision and they dumped out all the ice, added more coffee and added no ice or sweetener as requested. Had to go in store to request refund and was met with attitude and no offer to make it right or to take feedback. Will never return, incompetent.
Atmosphere: 1
Food: 1
Service: 1
Audi Villegas
Horrible customer service and very tiny little cups that sink into the cup holders from the Cars totally unacceptable!!
Mike Mathews
THE WOMAN WHO WAS WORKING THERE WAS SO NICE ! & AWESOME ! AT HER JOB ! SHE TRULY CARED TO DO A GREAT JOB AND AGAIN ABSOLUTELY EARNED AN AWESOME ! JOB ! WELL DONE ! I TOLD HER THAT I WAS TAKING SOME OF THE FOOD & DRINK TO A WONDERFUL ! REHAB FACILITY ! SHE MADE SURE THAT MY ORDER WAS JUST FILLED ABSOLUTELY PERFECT !
WILL BE BACK ! AS SOON AS I CAN !
*P.S. TO THE OWNER ! ( YOU ! ) HAD HER WORKING ALL ALONE BY HERSELF ! NOT ! COOL !
***** PLEASE ! REWARD ! HER !
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Muffins, Croissant, English Muffin, Doughnut, Grilled Cheese, Donuts, Munchkins Donut Hole Treats, Egg and Cheese
Messed up my order, I drove away because I was headed to work. Tried to enjoy it but couldn't so I came back after work. They told me I get a free one this time but next time don't drink. They rather dump it out, then have me drink some. How about don't mess mess up my order?! Horrible manager.
Atmosphere: 1
Food: 1
Service: 1
Bridgett Hunt
Not open 24 hours. We drove up tonight and the doors were locked and when we went through the drive thru they said they do not have donuts for the night. Seems pretty pointless to advertise as a 24 hour business.
Goreti Silva
Not as nice as the mt auburn st in watertown
Atmosphere: 5
Food: 3
Service: 5
K P
Employees rarely understand me and not welcoming. Like the smiles don't reach the eyes. I don't need you to have conversation but don't make it seem like I'm intruding ...the
Absolute A. First place to go in the a.m.lol 🤣
Worst customer service I've ever dealt with.. how we buying from Dunkin but their rude and rushing me .. I proceeded to ask.. if I wanted my coffee redone would they do it? The old hag is said yes she will.. I replied with welp.. if that's so you can't be rude and rush me out of your drive thru when I am a customer. Mind you I'm the only one in the drive thru line ...the worst customer service I've ever dealt with... Not spending my money their ever again. And it must have been the manager as well... Should not be working in customer service if you can't communicate properly with other human beings
Honestly I’ve been to this Dunkin’ before and it was great so maybe it was just an off day. I went to the drive thru with my buddy and he ordered a medium iced coffee with 2 pumps of caramel and 2 creams. I thought that sounds pretty good but I prefer vanilla so I ordered a medium iced coffee with 2 pumps of vanilla and 2 creams. We literally said the exact same thing except for the words “caramel” and “vanilla”. When the coffees came out, he received a coffee with caramel SWIRL, and I received a coffee with vanilla SHOTS. If you’ve ever been to Dunkin ever in your life, you know that the flavor shots are putrid, whereas the flavor swirls are magical. I have no idea how this happened and was very upset. He thought it was pretty funny.
It’s so nice to find a coffee shop with a drive thru! In Cambridge that’s almost nonexistent. The staff were friendly and fast. Typical Dunks coffee, which I love. Great new spot.
If you're looking for good coffee, avoid this dunkin. The cold brew is consistently low-quality, often resembling tea, even with an added shot of espresso. After politely asking for a refund today due to the poor flavor, the manager was rude, accusing me of always returning drinks. I’ve given this location multiple chances, but the declining quality and unpleasant service have convinced me to take my business elsewhere
Atmosphere: 1
Food: 1
Service: 1
Good run thru DT...girl was friendly and fast.
Atmosphere: 4
Food: 4
Service: 4
Stood @ the counter waiting for someone to take my order for 5 min 3 people on not 1 even acknowledge me I ended up just leaving
Atmosphere: 1
Food: 1
Service: 1
Got my order wrong 2x, I really wanted a nice iced drink. I got my 1st version from the window, it looked like a cup full of cream with minimal ice. I asked for a revision and they dumped out all the ice, added more coffee and added no ice or sweetener as requested. Had to go in store to request refund and was met with attitude and no offer to make it right or to take feedback. Will never return, incompetent.
Atmosphere: 1
Food: 1
Service: 1
Horrible customer service and very tiny little cups that sink into the cup holders from the Cars totally unacceptable!!
THE WOMAN WHO WAS WORKING THERE WAS SO NICE ! & AWESOME !
AT HER JOB ! SHE TRULY CARED TO DO A GREAT JOB AND AGAIN ABSOLUTELY EARNED AN AWESOME !
JOB ! WELL DONE !
I TOLD HER THAT I WAS TAKING SOME OF THE FOOD & DRINK TO A
WONDERFUL ! REHAB FACILITY !
SHE MADE SURE THAT MY ORDER WAS JUST FILLED ABSOLUTELY PERFECT !
WILL BE BACK ! AS SOON AS I CAN !
*P.S. TO THE OWNER ! ( YOU ! ) HAD HER WORKING ALL ALONE BY HERSELF ! NOT ! COOL !
***** PLEASE ! REWARD ! HER !
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Muffins, Croissant, English Muffin, Doughnut, Grilled Cheese, Donuts, Munchkins Donut Hole Treats, Egg and Cheese
Restaurantji Recommends
Messed up my order, I drove away because I was headed to work. Tried to enjoy it but couldn't so I came back after work. They told me I get a free one this time but next time don't drink. They rather dump it out, then have me drink some. How about don't mess mess up my order?! Horrible manager.
Atmosphere: 1
Food: 1
Service: 1
Not open 24 hours. We drove up tonight and the doors were locked and when we went through the drive thru they said they do not have donuts for the night. Seems pretty pointless to advertise as a 24 hour business.
Not as nice as the mt auburn st in watertown
Atmosphere: 5
Food: 3
Service: 5
Employees rarely understand me and not welcoming. Like the smiles don't reach the eyes. I don't need you to have conversation but don't make it seem like I'm intruding ...the
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Doughnut
Drive by , good coffee but slow service..
Food: 4
Service: 3
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