Painfully slow, waiting over 15 min for a mobile pickup order placed 10 min ago. One person working by himself and it's slammed on a weekday afternoon.
Atmosphere: 4
Food: 3
Service: 1
Deborah D
Ordered through the app went in store and they proceeded to ask if I was waiting for anything I told them my online order. The two girl that were on shift said they had no food so I asked for a refund and they said they can’t do any refunds while their manager is on vacation which I think is an insane thing to not have at least one person on shift be able to do refunds. I spent $14 on air and a headache because no one knows how to either turn off their online ordering or give a simple refund
Atmosphere: 1
Food: 1
Service: 1
emily garcia
Terrible place to order food. The women don't serve you and it takes forever to make a sandwich. Ordering for pickup is useless because when you arrive they haven't even made your order.
Atmosphere: 1
Food: 5
Service: 2
Pixie Rose
Never order from here online unless it's an ordinary coffee. They almost never have anything in stock and online never ever reflects what they do have. The workers are nice enough but they don't understand what you're asking for and that's really annoying.
Rachel Aukema
This Dunkin used to be great - now there’s a certain employee working there that is hateful & unfriendly, and small orders take 40 minutes to complete. Disappointed
Atmosphere: 1
Food: 3
Service: 1
Robert D'Orazio
Today was 3 rd day in a row they messed up order, not looking at details of order through the app. I asked for sauce on my wrap and was missing all 3 days. The worst part is that they ran out of hot coffee today. How doesn’t coffee shop run out of hot coffee? Used to be a great place. New management needs work . I am currently boycotting this location
Nickoll Garcia
this is the best and most consistent Dunkin’ in the square. baristas work fast to get online orders and walk-in orders out but I’ve never had a dip in quality
Kidsoul 21 (Kidsoul 21)
I have ordered bacon egg / 6 pc Hash brown …when i went to pick up my order and said no Hash brown …i said ok ..i also have order of hot latte with almond-milk only ….but added sweetener and syrup…quality of this place going down day by day…
C S
Understaffed. Takes forever
Rachel Craig
Consistently only have about two people working during morning rush-hour so orders take forever.
small dunkins. the staff there was very nice, but my refresher tasted strongly of coffee.
Food: 3
Service: 5
Ori
has really gone downhill in the last year. always a negative experience placing an order here. today i was held up by Yvonne until i showed my order, something ive never had to do with mobile orders prior. was deeply frustrating and embarrassing to feel so profiled.
Paul R
Good doughnuts, Boston cream was the best, coffee is good but not exceptional
Atmosphere: 4
Food: 4
Service: 5
Soroush Vakhshoori
A small and conveniently located dunkin donuts. I do not know how this location compares to the other harvard square locations, but I was satisfied with my experience.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Hash Browns, Original Blend Coffee
Kevin Murphy
The ladies are the best in the JFK Street Dunks
Parking: It's Cambridge. You can't park nor drive on the streets of Cambridge so of course there's no parking. Cambridge is trying to do away with 100% of parking on the streets. Isn't Camb wonderful? Pathetic
Painfully slow, waiting over 15 min for a mobile pickup order placed 10 min ago. One person working by himself and it's slammed on a weekday afternoon.
Atmosphere: 4
Food: 3
Service: 1
Ordered through the app went in store and they proceeded to ask if I was waiting for anything I told them my online order. The two girl that were on shift said they had no food so I asked for a refund and they said they can’t do any refunds while their manager is on vacation which I think is an insane thing to not have at least one person on shift be able to do refunds. I spent $14 on air and a headache because no one knows how to either turn off their online ordering or give a simple refund
Atmosphere: 1
Food: 1
Service: 1
Terrible place to order food. The women don't serve you and it takes forever to make a sandwich. Ordering for pickup is useless because when you arrive they haven't even made your order.
Atmosphere: 1
Food: 5
Service: 2
Never order from here online unless it's an ordinary coffee. They almost never have anything in stock and online never ever reflects what they do have. The workers are nice enough but they don't understand what you're asking for and that's really annoying.
This Dunkin used to be great - now there’s a certain employee working there that is hateful & unfriendly, and small orders take 40 minutes to complete. Disappointed
Atmosphere: 1
Food: 3
Service: 1
Today was 3 rd day in a row they messed up order, not looking at details of order through the app. I asked for sauce on my wrap and was missing all 3 days. The worst part is that they ran out of hot coffee today. How doesn’t coffee shop run out of hot coffee? Used to be a great place. New management needs work . I am currently boycotting this location
this is the best and most consistent Dunkin’ in the square. baristas work fast to get online orders and walk-in orders out but I’ve never had a dip in quality
I have ordered bacon egg / 6 pc Hash brown …when i went to pick up my order and said no Hash brown …i said ok ..i also have order of hot latte with almond-milk only ….but added sweetener and syrup…quality of this place going down day by day…
Understaffed. Takes forever
Consistently only have about two people working during morning rush-hour so orders take forever.
Atmosphere: 3
Food: 4
Service: 2
Restaurantji Recommends
small dunkins. the staff there was very nice, but my refresher tasted strongly of coffee.
Food: 3
Service: 5
has really gone downhill in the last year. always a negative experience placing an order here. today i was held up by Yvonne until i showed my order, something ive never had to do with mobile orders prior. was deeply frustrating and embarrassing to feel so profiled.
Good doughnuts, Boston cream was the best, coffee is good but not exceptional
Atmosphere: 4
Food: 4
Service: 5
A small and conveniently located dunkin donuts. I do not know how this location compares to the other harvard square locations, but I was satisfied with my experience.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Hash Browns, Original Blend Coffee
The ladies are the best in the JFK Street Dunks
Parking: It's Cambridge. You can't park nor drive on the streets of Cambridge so of course there's no parking. Cambridge is trying to do away with 100% of parking on the streets. Isn't Camb wonderful? Pathetic
Atmosphere: 5
Food: 5
Service: 5
Loading...