I went to to get my order at 4:25 before the beginning of my shift. I was waiting in line. There were four people in front of me in line and it is now 450 and I still have not even had my order taken at all they have one employee he’s under trained. He’s on the phone with either a friend or maybe the manager or something and they’re telling him what to do. He has no idea what he’s doing. There’s no other employees in the back to help him whatsoever and this is absolutely unacceptable.
Atmosphere: 1
Food: 3
Service: 1
Yankie Doodle
Best coffee in Cambridge. Nice friendly staff. Welcoming atmosphere. Don’t be surprised if you see Matt Damon crouched in a corner seat sipping his coffee (cream, no sugar).
Atmosphere: 5
Food: 5
Service: 5
myalljoyblog
I am a company critic in MA. This location seems to run out of the refresher drinks. Lemonade part for a particular refresher is usually what is missing/not have. One time an employee in a well mannered demeanor to apologize for the inconvenience, and asked what other drink would I want with the same size. Beware of this location that does get busier during the end of the day.
Update- Everytime I get the strawberry dragonfruit refresher w/ lemonade, it tastes odd for some reason. Did one of the ingredients expire or something?, the taste is not what this customer is use to.
Atmosphere: 3
Food: 3
Service: 3
Michael Kelly
Last 3 times I went there order was wrong and took over 15 minutes with a empty store to get my food staff is horrible always in the back never up front have to get there attention to even order will not be going back
Atmosphere: 1
Food: 1
Service: 1
Abdullah Galloway
I have been coming to this store at least 2 times a day for 4 years. Horrible service since this new manager has taken over. Today I ordered on line at 4:35am and it's now 5am and the store still isn't open.
Atmosphere: 1
Food: 3
Service: 1
alaa ya
I really love this café!! The staff are always friendly and welcoming, and the outdoor seating area is absolutely lovely!
My only small issue is that the outdoor tables are often dusty. It would be even better if they were cleaned more regularly :/ Otherwise, you are the best!
Atmosphere: 5
Service: 4
Nils Hünerfürst
Great Dunkin store!
Atmosphere: 5
Food: 5
Service: 5
Fabio Nunes
Very good place and polite people
Atmosphere: 5
Food: 5
Service: 5
Yin González
Good place to eat, during the week very fast service but on the weekend (Sunday) there is almost always only one person and the service becomes very slow. Otherwise very good.
Atmosphere: 5
Food: 5
Service: 3
黃麻糬
The coffee latte is really too weak, it's like buying milk to drink.
As I waited in line 2 people in front of me used the restrooms. I got my food , ate outside and went back in to to use the restroom, but: "No they're broken" "BOTH of them?" "Yes sir." "... Do you know of any others?" "No sir." I guess they thought I was someone off the street, not someone who'd actually bought something a few minutes earlier. ??
Atmosphere: 1
Food: 5
Service: 1
John Wehner
Coffee tastes burnt. Not as good as Dunkin on Memorial Drive.
Atmosphere: 1
Food: 1
Service: 1
masen cook
if i could give no stars i would. the workers are seriously so rude and clueless. made my entire order wrong. it didn’t even taste like actual dunkin. this place needs to be shut down ASAP. such a waste of money DONT COME HERE.
Matt Tetrault
Went in recently to grab coffees and, upon leaving, noticed that two of the black iced coffees I ordered were actually black hot coffees. When I asked a staff member if I could please exchange these hot coffees to the ice coffees I ordered, he refused, literally shouting at me that I was the one who made a mistake and that I, "was confused".Now I'm not a board-certified customer service expert. And yes, I absolutely 100% could have placed the wrong order (though I'm sure I didn't). But I'm fairly confident that if a customer politely askes you to fix a mistake on an order - especially one with as easy a fix as, "dump coffee into cup with ice" - the correct move isn't to scream at that customer and throw a temper tantrum. Double especially if you only have 1 other customer in the store.There's a million other coffee shops in Harvard Square. Get your coffee elsewhere.
Atmosphere: 1
Food: 4
Service: 1
Rose Davis
Nice store, in a beautiful area. A little messy inside, but it was bearable.
I went to to get my order at 4:25 before the beginning of my shift. I was waiting in line. There were four people in front of me in line and it is now 450 and I still have not even had my order taken at all they have one employee he’s under trained. He’s on the phone with either a friend or maybe the manager or something and they’re telling him what to do. He has no idea what he’s doing. There’s no other employees in the back to help him whatsoever and this is absolutely unacceptable.
Atmosphere: 1
Food: 3
Service: 1
Best coffee in Cambridge. Nice friendly staff. Welcoming atmosphere. Don’t be surprised if you see Matt Damon crouched in a corner seat sipping his coffee (cream, no sugar).
Atmosphere: 5
Food: 5
Service: 5
I am a company critic in MA. This location seems to run out of the refresher drinks. Lemonade part for a particular refresher is usually what is missing/not have. One time an employee in a well mannered demeanor to apologize for the inconvenience, and asked what other drink would I want with the same size. Beware of this location that does get busier during the end of the day.
Update- Everytime I get the strawberry dragonfruit refresher w/ lemonade, it tastes odd for some reason. Did one of the ingredients expire or something?, the taste is not what this customer is use to.
Atmosphere: 3
Food: 3
Service: 3
Last 3 times I went there order was wrong and took over 15 minutes with a empty store to get my food staff is horrible always in the back never up front have to get there attention to even order will not be going back
Atmosphere: 1
Food: 1
Service: 1
I have been coming to this store at least 2 times a day for 4 years. Horrible service since this new manager has taken over. Today I ordered on line at 4:35am and it's now 5am and the store still isn't open.
Atmosphere: 1
Food: 3
Service: 1
I really love this café!! The staff are always friendly and welcoming, and the outdoor seating area is absolutely lovely!
My only small issue is that the outdoor tables are often dusty. It would be even better if they were cleaned more regularly :/
Otherwise, you are the best!
Atmosphere: 5
Service: 4
Great Dunkin store!
Atmosphere: 5
Food: 5
Service: 5
Very good place and polite people
Atmosphere: 5
Food: 5
Service: 5
Good place to eat, during the week very fast service but on the weekend (Sunday) there is almost always only one person and the service becomes very slow. Otherwise very good.
Atmosphere: 5
Food: 5
Service: 3
The coffee latte is really too weak, it's like buying milk to drink.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
As I waited in line 2 people in front of me used the restrooms. I got my food , ate outside and went back in to to use the restroom, but:
"No they're broken"
"BOTH of them?"
"Yes sir."
"... Do you know of any others?"
"No sir."
I guess they thought I was someone off the street, not someone who'd actually bought something a few minutes earlier. ??
Atmosphere: 1
Food: 5
Service: 1
Coffee tastes burnt. Not as good as Dunkin on Memorial Drive.
Atmosphere: 1
Food: 1
Service: 1
if i could give no stars i would. the workers are seriously so rude and clueless. made my entire order wrong. it didn’t even taste like actual dunkin. this place needs to be shut down ASAP. such a waste of money DONT COME HERE.
Went in recently to grab coffees and, upon leaving, noticed that two of the black iced coffees I ordered were actually black hot coffees. When I asked a staff member if I could please exchange these hot coffees to the ice coffees I ordered, he refused, literally shouting at me that I was the one who made a mistake and that I, "was confused".Now I'm not a board-certified customer service expert. And yes, I absolutely 100% could have placed the wrong order (though I'm sure I didn't). But I'm fairly confident that if a customer politely askes you to fix a mistake on an order - especially one with as easy a fix as, "dump coffee into cup with ice" - the correct move isn't to scream at that customer and throw a temper tantrum. Double especially if you only have 1 other customer in the store.There's a million other coffee shops in Harvard Square. Get your coffee elsewhere.
Atmosphere: 1
Food: 4
Service: 1
Nice store, in a beautiful area. A little messy inside, but it was bearable.
Atmosphere: 4
Food: 5
Service: 5
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