Dunkin'
1001 Cambridge St Shell, Cambridge
(617) 864-8900
Recent Reviews
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Who can go wrong with Dunks?
Atmosphere: 5
Food: 5
Service: 5
This gas station Dunkin rocks, it's always busy during commuting hours but I'm always in and out, fast service.
Atmosphere: 4
Food: 5
Service: 5
An employee refused my brother and I service . This was because earlier we had complained to the employee about how they gave us caffeinated coffee instead of the decaf we ordered. Also when we told the employee she seemed absolutely fine about it but now said that she couldn’t serve us. So don’t go here if there is a possibility they will screw up your order.
Atmosphere: 1
Food: 1
Service: 1
Walked up to counter. Made direct eye contact with employee, waited to order. Ignored. Left. Bewildered.
Service: 1
Good quick stop
Atmosphere: 5
Food: 5
Service: 5
This guys works very hard
Atmosphere: 4
Food: 5
Service: 5
I like the place because, is
Clean good service and l love
The way the make the coffee.
Atmosphere: 5
Food: 5
Service: 5
Enjoy my coffee
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wake-Up Wrap - Egg and Cheese, Coolatta, Croissant, Dunkin' Refreshers, Assorted Half Dozen or Dozen Donuts, Muffins, English Muffin, Bagel with Cream Cheese Spread, Chocolate Chunk Cookie, Green Goddess Dunkin' Wrap, Vanilla Bean Coolatta
Charged my card for items that I did not even order
Atmosphere: 1
Food: 1
Service: 1
I'm so tired of this place changing my order without saying anything. This has happened on several occasions. I'm so damn tired of it. If you run out of something and need to change it, LET ME KNOW AND ASK. DON'T DO IT BEHIND MY DAMN BACK. You're grown adults. This shouldn't be difficult for you to do. I'm disabled so I can't go back there and get my order redone when it happens.
Restaurantji Recommends
Even if they have 10 15 mins to close they don’t want to deal with you and they say they are closed.
Service: 1
Title: Disappointing Experience at DD on Cambridge StreetI rarely leave comments, but last night's experience at DD on Cambridge Street compelled me to share. Usually a good place with friendly staff, my encounter with the closing staff member was disappointing. Despite me asking what time he was closing and him saying “closing time was at 10 PM”,me being there at 8:55 PM, I was told the frozen coffee machine was already cleaned, bleached and my order couldn't be fulfilled. The communication felt abrasive, and it left me dissatisfied and disappointed. Managers, please address this issue; being nice goes a long way and does not cost nothing and closing early has consequences for both customers and business. Thank you.
Atmosphere: 1
Food: 1
Service: 1
Iv been coming here for years today I got a coffee and it tasted like if it was 3 days old so bad and the service was so bad.
Atmosphere: 1
Food: 1
Service: 1
They completely ignore customizations when ordering through the app. You can even see the instructions on the giant sticker they put on the cup but they’re just disregarded, except for the extra charges. They don’t forget those.I’ve also come in person but was completely ignored by the girl playing on her phone until I left.
I've been coming to this Dunkin's for almost 20 years. The current management and staff at this location are always consistent with their good service and attentiveness. Great work
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