I’ve always enjoyed this place in the past, but the experience tonight was incredibly disappointing enough to make me rethink coming back. We had a large group for a friend’s birthday and politely asked to reserve a pool table. Despite being courteous and communicative, the two staff members on duty were unreasonably rude and dismissive. They skipped over our party on the waitlist without explanation and moved our reservation name to the bottom of the list, again, without any justification. It felt deliberate and petty.
Not only was this poor customer service, but it also made zero business sense. You’d think they’d want to rent out tables and generate revenue, especially from a large, respectful group. Instead, we were treated like an inconvenience.
To top it off, staff hovered around us the entire night, watching us like hawks. We were repeatedly scolded in an obnoxious way for simply holding our drinks near the pool table. Not placing them down just holding them! What type of pool bar is this!? The tone and behavior were unnecessarily aggressive, making the entire experience uncomfortable and unwelcoming.
Whatever hospitality training happened here needs to be revisited. If this is how large groups and returning patrons are treated, I’d rather take my business elsewhere.
I truly hope this was just an off night, and that this isn’t the new normal. I’d love to update this review in the future if the service improves and becomes worthy of the reputation this place once had. But tonight? Absolutely not.
UPDATE: Looks like I’m not alone in realizing how rude the staff is. They need to change over the big bald tattooed guy and the big bearded man. Horrible bar tenders.
Paddy McCourdy
Went to get a flat top haircut like American basketball player Gary Thompson but nobody inside had scissors. Then I met a few fellas and asked if they wanted to shoot a few balls. Now these were young guys, full of spunk but lacking in proper life experience, so what I did was I laid right down on that pool table and just started telling them about my marriage. How it started beautifully on a cliff overlooking a sunset, to how it ended in a waste water treatment facility and me losing custody of my ferrets. Eventually, they all just started shooting around me and all over me, sinking balls until the game was up and they had to go back to their dorms for the night. Those boys made me feel young again. I might not have gotten a flat top, but I know I made friends to last a lifetime. Brandon, Kenny, and Big Smokes if you see this and wanna hang out please call me with the number I gave you! Its been a few days and you still haven't called! Please!
Parking was a bit tricky during peak hours but I found a spot around the block. I attached a picture so you can get a general sense of the bars layout, its easy to get lost but a good time for sure.
Jacob Söderman
Great music, nice atmosphere. Good food (had the chopped burger and it was very good) and beers.
wheelz carbyde
Went here for their pinball machines and they were all in great shape. We were going to eat there, but according to the girl I was with the bathroom was absolutely disgusting. If they're willing to allow the public to use a disgusting restroom, I can only imagine what it looks like where the public cant go.. no thanks on the food.
Varsha Shankar
The food and games are really good as is the service! Got a free live concert from the park next to the place as well :D
Proton Electron
Went here a while back and it's great. Plenty of tables during the week.
Jay Sekora
Satisfying comfort food. Loud (but fun) inside; we sat outside. The nachos are HUGE — I did not actually need the hot dogs! I asked for the pico de gallo on the side to avoid tomatoes, but there were teeny little pieces of tomato also in with the chips and cheese. I was able to pick them off and the nachos were delicious but I'll have to remember to ask for no tomato next time. (My companion said the quesadilla also had little bits of tomato in it.)
Lila Knisely
One of the only down to earth places left in Cambridge. great staff and fun vibe.
Killian Remy
I will never go back to this place again, they took money from my bank account twice, I earn the money by working not for you to steal money, I always gave good tips, Despite this, they have a bad personality with customer service.
farandulero Real
I am making this post because it is not fair that I am a good customer at that place and they charge me twice for my card. The customers are treated well, not like animals. I will never go back to that place again because it is a money theft and rude.
This place is super fun and the food is pretty good. Highly recommended if you like playing pool and pinball. Very close to the train and the staff is very friendly.
Saurabh Kapure
Nice place to hang out for a drink with friends by the pool table
Nikhil Kalanjee
Nice place for pool
Sebastian Böhm
Rude bartender who forces you to give him a good tip before ordering. Unfriendly vibe.
Kelly Cambridgeport
Convenient location, decent food, okay service, clean space, updated pool tables and pinball machines.
I’ve always enjoyed this place in the past, but the experience tonight was incredibly disappointing enough to make me rethink coming back. We had a large group for a friend’s birthday and politely asked to reserve a pool table. Despite being courteous and communicative, the two staff members on duty were unreasonably rude and dismissive. They skipped over our party on the waitlist without explanation and moved our reservation name to the bottom of the list, again, without any justification. It felt deliberate and petty.
Not only was this poor customer service, but it also made zero business sense. You’d think they’d want to rent out tables and generate revenue, especially from a large, respectful group. Instead, we were treated like an inconvenience.
To top it off, staff hovered around us the entire night, watching us like hawks. We were repeatedly scolded in an obnoxious way for simply holding our drinks near the pool table. Not placing them down just holding them! What type of pool bar is this!? The tone and behavior were unnecessarily aggressive, making the entire experience uncomfortable and unwelcoming.
Whatever hospitality training happened here needs to be revisited. If this is how large groups and returning patrons are treated, I’d rather take my business elsewhere.
I truly hope this was just an off night, and that this isn’t the new normal. I’d love to update this review in the future if the service improves and becomes worthy of the reputation this place once had. But tonight? Absolutely not.
UPDATE: Looks like I’m not alone in realizing how rude the staff is. They need to change over the big bald tattooed guy and the big bearded man. Horrible bar tenders.
Went to get a flat top haircut like American basketball player Gary Thompson but nobody inside had scissors. Then I met a few fellas and asked if they wanted to shoot a few balls. Now these were young guys, full of spunk but lacking in proper life experience, so what I did was I laid right down on that pool table and just started telling them about my marriage. How it started beautifully on a cliff overlooking a sunset, to how it ended in a waste water treatment facility and me losing custody of my ferrets. Eventually, they all just started shooting around me and all over me, sinking balls until the game was up and they had to go back to their dorms for the night. Those boys made me feel young again. I might not have gotten a flat top, but I know I made friends to last a lifetime. Brandon, Kenny, and Big Smokes if you see this and wanna hang out please call me with the number I gave you! Its been a few days and you still haven't called! Please!
Parking was a bit tricky during peak hours but I found a spot around the block. I attached a picture so you can get a general sense of the bars layout, its easy to get lost but a good time for sure.
Great music, nice atmosphere. Good food (had the chopped burger and it was very good) and beers.
Went here for their pinball machines and they were all in great shape. We were going to eat there, but according to the girl I was with the bathroom was absolutely disgusting. If they're willing to allow the public to use a disgusting restroom, I can only imagine what it looks like where the public cant go.. no thanks on the food.
The food and games are really good as is the service! Got a free live concert from the park next to the place as well :D
Went here a while back and it's great. Plenty of tables during the week.
Satisfying comfort food. Loud (but fun) inside; we sat outside. The nachos are HUGE — I did not actually need the hot dogs! I asked for the pico de gallo on the side to avoid tomatoes, but there were teeny little pieces of tomato also in with the chips and cheese. I was able to pick them off and the nachos were delicious but I'll have to remember to ask for no tomato next time. (My companion said the quesadilla also had little bits of tomato in it.)
One of the only down to earth places left in Cambridge. great staff and fun vibe.
I will never go back to this place again, they took money from my bank account twice, I earn the money by working not for you to steal money, I always gave good tips, Despite this, they have a bad personality with customer service.
I am making this post because it is not fair that I am a good customer at that place and they charge me twice for my card. The customers are treated well, not like animals. I will never go back to that place again because it is a money theft and rude.
Restaurantji Recommends
This place is super fun and the food is pretty good. Highly recommended if you like playing pool and pinball. Very close to the train and the staff is very friendly.
Nice place to hang out for a drink with friends by the pool table
Nice place for pool
Rude bartender who forces you to give him a good tip before ordering. Unfriendly vibe.
Convenient location, decent food, okay service, clean space, updated pool tables and pinball machines.
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