The best place for hot pot in Cambridge! Unlimited, delicious food, friendly staff, and a great atmosphere. Highly recommended to locals.
Atmosphere: 5
Food: 5
Service: 5
Mairin O'Shaughnessy
Absolutely love this place! Great service, great food, and the happy hour deal is super nice!
Atmosphere: 5
Food: 5
Service: 5
Chawisa Saesua
I am writing to formally complain about my experience at Happy Lamb today, which was by far one of the worst service experiences I have ever had.
My friends and I were the first table of the day right at opening time. A male and a female staff member greeted us and led us to our table. Before we even had a chance to sit down properly, look at the menu, or understand how the restaurant works, the female staff member immediately demanded that we place our order.
This was my first time dining at Happy Lamb, and I clearly stated that to her. Any professional server should understand that first-time guests need time to review the menu and receive guidance. Instead, she stood over us, repeatedly pushing us to order, even after I politely asked for a moment.
At one point, I had to answer a phone call. While I was on the phone, I again asked for a little time. Any normal, well-mannered person would step away and return later—especially when there were three guests at the table and only one who had ever been to Happy Lamb before. She did not. She continued to pressure us. This behavior was extremely rude, uncomfortable, and unprofessional.
We came to this location because my friend highly recommended Happy Lamb based on her experience at another branch (Chinatown), where the service was excellent. Unfortunately, this location was the complete opposite.
Because no explanation was given, I believed that choosing seafood required ordering the Premium package, since the menu only clearly showed Classic vs. Premium. I later found out there is a self-serve food area that is also available for the Classic package. Had this been explained properly—as it should have been for first-time guests—I would not have ordered Premium.
When we realized this and politely asked if we could switch to the Classic package, we were told it was not possible because meat had already been ordered. I understood and accepted that. My issue is not the policy, but the fact that no guidance or explanation was provided at all, and instead we were rushed into ordering.
I am also a server myself. I understand service standards, guest experience, and basic hospitality. What I experienced from this female staff member was a complete lack of professionalism, manners, and customer care. It was the worst service management I have ever encountered, and I almost never leave negative reviews.
The only reason this experience was tolerable was because of the male server, Al, who genuinely took care of our table and treated us with kindness and respect.
At the end of the meal, we asked whether tips are shared. When we were told they are pooled, I want to be very clear: The $60 tip we left was entirely because of Al’s service. The female staff member does not deserve to benefit from it.
I will never return to this location again, though I may consider other Happy Lamb branches in the future. I hope management takes this complaint seriously and addresses the lack of proper training and professionalism displayed today.
Atmosphere: 4
Food: 4
Service: 1
Connie
Cambridge happy lamb happy hours between Monday and Friday 1~5pm! Nice price and food experience
Atmosphere: 5
Food: 5
Service: 5
Connor Stokeley
great service, everyone was super nice. shoutout to the nice lady who kept bringing more beef.
Very overpriced and it’s just cold food and pig intestines ðŸ˜. As a cool Emirati, it’s haram to eat pig.
Atmosphere: 1
Food: 1
Service: 1
Love this spot; reasonable pricing for hot pot. Happy hour is even better if you can make it. Highly recommend!
Atmosphere: 5
Food: 5
Service: 5
Excellent food and lots of variety!
Atmosphere: 5
Food: 5
Service: 5
Great hotpot experience!
Atmosphere: 4
Food: 4
Service: 4
Scrumpdiliumptious. Come during happy hour, happy maxxing
Atmosphere: 5
Food: 5
Service: 5
Great place. 10/10 . I come here at least once a week. Fav place if you like hotpot. Friendly staff.
Atmosphere: 5
Food: 5
Service: 5
Food was so good
Atmosphere: 5
Food: 5
Service: 5
Really good hotpot in Cambridge!
Atmosphere: 5
Food: 5
Service: 5
Food is fresh. Service is good. So is the AYCE price for Happy Hour!
Great vibes! Great service!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
The best place for hot pot in Cambridge!
Unlimited, delicious food, friendly staff, and a great atmosphere.
Highly recommended to locals.
Atmosphere: 5
Food: 5
Service: 5
Absolutely love this place! Great service, great food, and the happy hour deal is super nice!
Atmosphere: 5
Food: 5
Service: 5
I am writing to formally complain about my experience at Happy Lamb today, which was by far one of the worst service experiences I have ever had.
My friends and I were the first table of the day right at opening time. A male and a female staff member greeted us and led us to our table. Before we even had a chance to sit down properly, look at the menu, or understand how the restaurant works, the female staff member immediately demanded that we place our order.
This was my first time dining at Happy Lamb, and I clearly stated that to her. Any professional server should understand that first-time guests need time to review the menu and receive guidance. Instead, she stood over us, repeatedly pushing us to order, even after I politely asked for a moment.
At one point, I had to answer a phone call. While I was on the phone, I again asked for a little time. Any normal, well-mannered person would step away and return later—especially when there were three guests at the table and only one who had ever been to Happy Lamb before. She did not. She continued to pressure us. This behavior was extremely rude, uncomfortable, and unprofessional.
We came to this location because my friend highly recommended Happy Lamb based on her experience at another branch (Chinatown), where the service was excellent. Unfortunately, this location was the complete opposite.
Because no explanation was given, I believed that choosing seafood required ordering the Premium package, since the menu only clearly showed Classic vs. Premium. I later found out there is a self-serve food area that is also available for the Classic package. Had this been explained properly—as it should have been for first-time guests—I would not have ordered Premium.
When we realized this and politely asked if we could switch to the Classic package, we were told it was not possible because meat had already been ordered. I understood and accepted that. My issue is not the policy, but the fact that no guidance or explanation was provided at all, and instead we were rushed into ordering.
I am also a server myself. I understand service standards, guest experience, and basic hospitality. What I experienced from this female staff member was a complete lack of professionalism, manners, and customer care. It was the worst service management I have ever encountered, and I almost never leave negative reviews.
The only reason this experience was tolerable was because of the male server, Al, who genuinely took care of our table and treated us with kindness and respect.
At the end of the meal, we asked whether tips are shared. When we were told they are pooled, I want to be very clear:
The $60 tip we left was entirely because of Al’s service. The female staff member does not deserve to benefit from it.
I will never return to this location again, though I may consider other Happy Lamb branches in the future. I hope management takes this complaint seriously and addresses the lack of proper training and professionalism displayed today.
Atmosphere: 4
Food: 4
Service: 1
Cambridge happy lamb happy hours between Monday and Friday 1~5pm! Nice price and food experience
Atmosphere: 5
Food: 5
Service: 5
great service, everyone was super nice. shoutout to the nice lady who kept bringing more beef.
Atmosphere: 5
Food: 5
Service: 5
Loading...