McDonald's
186 Alewife Brook Pkwy, Cambridge
(617) 876-6509
Recent Reviews
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Stopped by to grab breakfast to go. Quick service and food breakfast as expected.
Atmosphere: 5
Food: 5
Service: 5
Terrible service, can not refill your cup, extremely slow, staff is rude, all the staff is in the back, customers are confused. I witnessed an employee with dirty fingers removing the fries with his nasty hands and putting it back in the fry warmer. Although, this location has been updated everything is just awful. Fast food was not fast food. It took me 30mins to receive the food no exaggeration!!
Employees at 10:15 p.m. had a physical barricade made of chairs and high chairs laying on their sides. Blocking off the restrooms and an employee came out and yelled at me that the bathroom was closed when I needed to change my tampon. I would give zero Stars if I could
Atmosphere: 1
Service: 1
Refuse to give out more than one sauce no matter how many items you order.
Atmosphere: 1
Food: 1
Service: 1
don’t get me wrong I love McDonald’s but this place always takes forever to give you your food and they gave me a Dr Pepper instead of a Coca-Cola and the floor and tables are always dirty. Get help thank you.
Atmosphere: 2
Food: 4
Service: 1
They suck a lot of rats in store after close . Very disgusting will never eat their use to wor there
Waited 25 minutes for a shake and fries. There were only 2 peoppe ahead of me. Outrageous.
Atmosphere: 1
Food: 2
Service: 1
It's McDonald's. They messed up my kids plan burger... Not sure how hard it is to make it plan but give it to McDonald's to mess it up
Atmosphere: 3
Food: 1
Service: 1
They moved the counter to the left side 👍
Food: 5
Service: 5
Missing half my order and didn’t realize until I got home. Contacted customer care, who just told me “sorry!” And did not do anything else to rectify.
Service: 1
Restaurantji Recommends
This place is open 24/7, there’s no way the bathroom shouldn’t be open to guests in the middle of the night when nothing else around is open.
Atmosphere: 1
Service: 1
Update 10/2. Had a mobile order everything was perfect. They didn’t miss anything. They got all special order items correct outstanding after many previous issues
Atmosphere: 4
Food: 5
Service: 4
Waited over two hours for food to be delivered from this McDonalds only to never even end up receiving it.
Atmosphere: 1
Food: 1
Service: 1
It's about as bog standard as a McDonald's gets.
When I visited the kiosk printer was broken (seemed to not print through the slot), so had no idea what my order number was or when it was ready, causing me to be delayed.
Atmosphere: 1
Food: 3
Service: 3
Serious hygiene issue and unacceptable behavior – this location should be investigated.
I placed a mobile order through the McDonald’s app and went to the store to pick it up. Before they prepared it, I clearly told the cashier that my order was customized — extra meat, extra cheese, no ketchup — and asked them to be careful.
Despite this, they made my burger wrong three times. Yes, three times. Each time I returned it, and by the final attempt, the burger they gave me was ice cold. To make things even worse, one of the employees grabbed the onions with his bare hands, threw them into the box, and told me to put them on the burger myself.
This is not just bad service — it’s a serious hygiene violation and a complete lack of basic food safety standards. Seeing an employee touch food with bare hands and then ask the customer to fix it themselves is absolutely disgusting and unacceptable.
Throughout the entire experience, the staff were extremely rude, dismissive, and unprofessional. They showed zero respect for the customer. Instead of apologizing or fixing the issue properly, they acted like they didn’t care at all, laughed among themselves, and spoke in a sarcastic, disrespectful tone. One of them even told me, “Go to the police if you want to complain.”
No customer should ever be treated this way. This kind of attitude shows a total lack of training, respect, and responsibility.
This was the worst customer service experience I have ever had at any restaurant. This is my last McDonald’s order ever. I’m deleting the app and will never order from McDonald’s again.
If management cares at all about customer satisfaction and hygiene, they need to take immediate action. Avoid this location at all costs.
Atmosphere: 1
Food: 1
Service: 1
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