Nespresso Boutique Bloomingdale's Chestnut Hill

I’ve been here twice and both times I felt like I was a burden to the employees. I’ve spoken to 4 different employees over the two visits and all of them were so rude. I’m truly so confused. I’ve had a Nespresso machine for 6 years and wanted to ask some questions about the pods and intensity, flavors, etc. Anyway, poor experience both times. It could be such a cool resource for those who love their Nespresso machine. I bought pods both times too, and still felt like they just wanted me to buy my pods and get out of the way.

Terrible service ❗️❗️❗️

Atmosphere: 1

Service: 1

Yesterday afternoon at around 2:30pm, I looked over the Nespresso pod menu at the Chestnut Hill store as someone who had not tried Nespresso products before and the only female employee there rudely asked me what my number was so she could look up my account, and I said that I didn’t have an account but that I would like to try some coffee before establishing myself as a customer. She was cold, brusque, unwelcoming and unsmiling. She scoffed at me when I asked which pods were available for sampling and placed the selection of pods available for sampling hard on the counter. Within the first millisecond of encountering her, I already had a bad feeling that my interaction was going to end up as a horrible customer service experience. How she acted was not the way to draw in a new customer. As someone who wasn’t sure about Nespresso products, she should have been more open-minded about asking for a sample. I was with my brother and he had never tried the products either and when he asked for a sample, she said we could only have one. She is the reason why I will steer clear of Nespresso shops. She was rude, rude, rude and very judgmental and despicable.

The employee here was very rude. I did not know I had to ask someone to purchase the pods, and I was just looking at the boxes. Then this one employee tells me I should not be touching the boxes and I should ask him to get them for me. The overall attitude and tone was very rude. I just left without buying.

Atmosphere: 1

Food: 1

Service: 1

Great service!

Atmosphere: 5

Food: 5

Service: 5

Rude!! I spend a lot of money on Nespresso pods, and it takes very little to be polite to customers. The employees at Bloomingdale's boutique in Chestnut Hill were incredibly rude, to the point where rather than stock up, I bought one box and will order on line instead. Bad look for a high quality company in a high quality store.

Atmosphere: 1

Service: 1

So lucky to have a nespresso boutique nearby. The associates are so helpful and so kind. I know absolutely nothing about coffee and they always give great recommendations and offer samples.

Service: 5

This place is a godsend compared to the dumpster fire that the Boston location is.

Staff are super nice and friendly and parking is super convenient and the mall’s great too.

Atmosphere: 5

Food: 5

Service: 5

After a few disappointing experiences at other Nespresso stores, especially one at Prudential, I became hesitant to visit any in person and stuck to online orders. However, one day I desperately needed coffee and decided to try a new location—though I’ll admit, it was a bit challenging to find, nestled inside Bloomingdale’s.

Despite the small size of the store, I was pleasantly surprised by how well-stocked it was with all the new flavors and everything I could possibly need. What really stood out, though, was the exceptional service. Marylin, who greeted me with warmth and professionalism. She took the time to listen to my preferences and brew me a cup of any pod of my choice. I was debating on two flavors and she brewed them both!

The entire team went above and beyond to make me feel special, and I left the store feeling truly pampered and impressed. This visit completely changed my view of Nespresso’s in-store experience—I’ll definitely be coming back!

Service: 5

Really wasn't sure what i wanted to purchase, but Sam was amazing! He explained all the different options for pods for my machine and he had amazing recommendations for flavors. Customer service was top notch, and I will be coming back just because of him!

Atmosphere: 5

Food: 5

Service: 5

I just wanted to know the difference between the vertuo pods and the Nespresso classic pods. Sales guy, in the most condescending tone, kept deflecting about the machines and asking how much I wanted to spend on one. I get it's relevant but I really just wanted to know if I needed the new vertuo line or could just stick with the classic. Felt like the guy just didn't want to be there. I went home and watched a 5 minute YouTube video which answered all my questions.I ended up deciding I'd be better suited to buy a real espresso maker instead of a pod machine.

Atmosphere: 1

Food: 3

Service: 1

Seriously Sam if you're not interested in working here then just quit. I have never seen someone so rude at this location before. I have been to this specific location several times and all the other staffs are great.

Atmosphere: 1

Food: 5

Service: 1

He knows what he did .

Overall, food was oversalted. Two people in our group each ordered sukiyaki entrées which were served 30 minutes apart. Can you imagine that? One of us having to wait 30 minutes watching while the others ate their meals. The sukiyaki beef was served over cooked - well done, the sukiyaki "soup" was far too sweet and also oversalted. Other food was brought to the table slowly - the service was simply very poor. NOT on my recommended list.

I am tired of Nespresso shop clerks. They are not interested, rude, pompous, and cranky. This location is not my first experience of this behavior. The Prudential Center shop was the same! Perhaps Nespresso trains their store clerks to be crabby? I simply think that returning recycling and purchasing over $100 of product should be at least welcomed with a smile ...