Always a favorite, this one was a little slow tho. The quality was good tho.
Renee Chabonneau
Food is fine when they have it… they are open until 11 pm but have no chicken, cheese, chips, or anything on the stove cooking and it’s only 7:15 pm. The only restaurant that acts like closing time is literally all day
Atmosphere: 2
Food: 4
Service: 1
Rex Man
First of all, I would like to talk about the poor portions that the food has from this place that I have had the misfortune to stumble upon, I ordered a bowl and specifically asked for cheese and sour cream at the end, since my first bite, it was so dry that I had to take a sip of water for each bite I gave, I could not even taste the sour cream nor the cheese. On top of that, it was too salty, to the point that I had to leave my food halfway through. With that being said, now I would like to focus on what concerns me the most, and is the clear incompetence of the employees during emergencies. When we were ordering our food, my sister suddenly fainted, she fell to the ground and my mom was trying to revive her. She fortunately woke up after what was a little bit less than a whole minute. During that time, not even a single of the employees offered help, even the one who was attending us gave us a dirty look and skipped to the other client. We were not asking for all the workers to stop their shift and rescue my sister, but at least one of them showing a minimal amount of humanity. The only help we got was when my sister woke up, when the cashier gave my mom a cup for my sister to drink something. That's it. My sister got lucky, but if a person has a worse situation, I certainly wouldn't assure them that this place has the best safety measures. I am honestly baffled by the incredibly poor experience of this restaurant. Expensive, terrible food (which by the way has nothing to do with ACTUAL Mexican food), a terrible costumer service, and on top of that: nul training of employees for emergencies.
Atmosphere: 1
Food: 2
Service: 1
Ryan Manning
Chipotle has become so stingy with their protein while prices have done nothing but increased. It is no longer worth while.
Atmosphere: 1
Food: 2
Service: 1
Hakkı Er
I had a very disturbing experience at this Chipotle location. I ordered a chicken burrito yesterday, and while eating, I found what appeared to be a human fingernail inside my food. This is absolutely unacceptable and a serious health and hygiene issue. I immediately lost my appetite and was shocked that something like this could happen.
I hope the management takes this matter seriously, investigates what happened, and ensures it never happens again. I won’t be returning until I know proper safety and cleanliness standards are being followed.
Hunter C
Rude employees, small meat portions and no working water provided.
Atmosphere: 3
Food: 3
Service: 1
Jon Vargas
I tried speaking to the staff. Member doesn’t hear me. Try bringing up allergy doesn’t say nothing to me. I get it that there was a rush, but when trying to bring up a foodborne allergy. I would’ve appreciated extra time and confirmation from the handlers would’ve been helpful. I wouldn’t recommend coming here again during lunch hours. Had to give my bowl away….
Atmosphere: 1
Food: 1
Service: 1
Finn Olszewski
I had a very disappointing experience at Chipotle. I ordered a bowl with both chicken and steak, but they gave me very little of each protein, and the rice portion was tiny as well. The meal was honestly unsatisfying and far from what I expected. I’ve always enjoyed Chipotle in the past, but this time the portions were extremely disappointing. I really hope they improve on portion sizes and make sure orders are more consistent moving forward. The amount of chicken and steak I got was honestly pitiful and I would never recommend this place to anyone ever.
Atmosphere: 1
Food: 1
Service: 1
Clyde Snow
People working always have an attitude and serve proportions like it’s coming out of there check. If I get a steak bowl and queso I don’t want 5 Bites I want what I’m paying for. Employees really act like it’s from there check or something
Atmosphere: 1
Food: 5
Service: 1
john Devoie
Got the wrong order from my delivery wasn’t steak. I got a full refund. But they won’t give me a credit for a A new entrée.
Foods the same as every other chipotle. Line frequently back to door due to slow service. 1 person usually working the front while there's 6 people moving around the back. Tables are usually dirty
Atmosphere: 2
Food: 4
Service: 1
Anysha diaz
Terrible customer service , better off going one in Holyoke . Workers are rude
Atmosphere: 1
Service: 1
JACQUELINE Betournay
Love the food when everything is available. When entering, there was a hand written notice stating a number of things were not available. I don't understand why guacamole, and 4 other types of food wasn't available!? There was cheese all over the counter when cashing out, Why didn't someone clean up. There were employees standing around. I love the food, but not when everything isn't available!
Atmosphere: 2
Food: 5
Service: 5
Dorian Keirsey
Old ass rice, the smallest scoop of protein i’ve ever seen. 15 minute wait for that protein stated. Didn’t ask if i wanted beans. Complete shitshow. They’re lucky i smoked before i came into this establishment.
Always a favorite, this one was a little slow tho. The quality was good tho.
Food is fine when they have it… they are open until 11 pm but have no chicken, cheese, chips, or anything on the stove cooking and it’s only 7:15 pm. The only restaurant that acts like closing time is literally all day
Atmosphere: 2
Food: 4
Service: 1
First of all, I would like to talk about the poor portions that the food has from this place that I have had the misfortune to stumble upon, I ordered a bowl and specifically asked for cheese and sour cream at the end, since my first bite, it was so dry that I had to take a sip of water for each bite I gave, I could not even taste the sour cream nor the cheese. On top of that, it was too salty, to the point that I had to leave my food halfway through.
With that being said, now I would like to focus on what concerns me the most, and is the clear incompetence of the employees during emergencies. When we were ordering our food, my sister suddenly fainted, she fell to the ground and my mom was trying to revive her. She fortunately woke up after what was a little bit less than a whole minute. During that time, not even a single of the employees offered help, even the one who was attending us gave us a dirty look and skipped to the other client. We were not asking for all the workers to stop their shift and rescue my sister, but at least one of them showing a minimal amount of humanity. The only help we got was when my sister woke up, when the cashier gave my mom a cup for my sister to drink something. That's it. My sister got lucky, but if a person has a worse situation, I certainly wouldn't assure them that this place has the best safety measures. I am honestly baffled by the incredibly poor experience of this restaurant. Expensive, terrible food (which by the way has nothing to do with ACTUAL Mexican food), a terrible costumer service, and on top of that: nul training of employees for emergencies.
Atmosphere: 1
Food: 2
Service: 1
Chipotle has become so stingy with their protein while prices have done nothing but increased. It is no longer worth while.
Atmosphere: 1
Food: 2
Service: 1
I had a very disturbing experience at this Chipotle location. I ordered a chicken burrito yesterday, and while eating, I found what appeared to be a human fingernail inside my food. This is absolutely unacceptable and a serious health and hygiene issue. I immediately lost my appetite and was shocked that something like this could happen.
I hope the management takes this matter seriously, investigates what happened, and ensures it never happens again. I won’t be returning until I know proper safety and cleanliness standards are being followed.
Rude employees, small meat portions and no working water provided.
Atmosphere: 3
Food: 3
Service: 1
I tried speaking to the staff. Member doesn’t hear me. Try bringing up allergy doesn’t say nothing to me. I get it that there was a rush, but when trying to bring up a foodborne allergy. I would’ve appreciated extra time and confirmation from the handlers would’ve been helpful. I wouldn’t recommend coming here again during lunch hours. Had to give my bowl away….
Atmosphere: 1
Food: 1
Service: 1
I had a very disappointing experience at Chipotle. I ordered a bowl with both chicken and steak, but they gave me very little of each protein, and the rice portion was tiny as well. The meal was honestly unsatisfying and far from what I expected. I’ve always enjoyed Chipotle in the past, but this time the portions were extremely disappointing. I really hope they improve on portion sizes and make sure orders are more consistent moving forward. The amount of chicken and steak I got was honestly pitiful and I would never recommend this place to anyone ever.
Atmosphere: 1
Food: 1
Service: 1
People working always have an attitude and serve proportions like it’s coming out of there check. If I get a steak bowl and queso I don’t want 5 Bites I want what I’m paying for. Employees really act like it’s from there check or something
Atmosphere: 1
Food: 5
Service: 1
Got the wrong order from my delivery wasn’t steak. I got a full refund. But they won’t give me a credit for a A new entrée.
Food: 2
Restaurantji Recommends
This is the best
Foods the same as every other chipotle. Line frequently back to door due to slow service. 1 person usually working the front while there's 6 people moving around the back. Tables are usually dirty
Atmosphere: 2
Food: 4
Service: 1
Terrible customer service , better off going one in Holyoke . Workers are rude
Atmosphere: 1
Service: 1
Love the food when everything is available. When entering, there was a hand written notice stating a number of things were not available. I don't understand why guacamole, and 4 other types of food wasn't available!? There was cheese all over the counter when cashing out, Why didn't someone clean up. There were employees standing around. I love the food, but not when everything isn't available!
Atmosphere: 2
Food: 5
Service: 5
Old ass rice, the smallest scoop of protein i’ve ever seen. 15 minute wait for that protein stated. Didn’t ask if i wanted beans. Complete shitshow. They’re lucky i smoked before i came into this establishment.
Atmosphere: 1
Food: 2
Service: 1
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