They got my order wrong or forgot to make it, had to wait after the app said it was ready. Gave me an extra pizza though so that was very nice.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
Linda Rivera
I want everyone know this is the best Domino's pizza spot. My fiance and I have tried Northampton, Easthampton, Springfield Domino's, they don't cook the food, and the sauce is spicy. Chicopee spot is the BEST. They cook everything to profection, and always on time. I just want to say thank you, to all the employee who work there, and always making the food to profection. They are so pleasant . You all need a raise! Linda& Ferdinand
Ask for a bacon pitzza and if they put 10 micro pieces of bacon in the whole pitzza was to much.
Atmosphere: 4
Food: 1
Service: 5
Amanda Francis
If your drivers aren’t able to do a contactless delivery, it shouldn’t be an option on the app. This is the second time in a row I’ve had a horrible experience ordering delivery from this location. The new owner needs to learn how to run a business.
Food: 3
Service: 3
Greg Stackhouse
DO NOT YHINK IT WON’T HAPPEN TO YOU. I’ve tried this place 3 times in the past few months thinking maybe it was just a bad night for them. Each time the order was over an hour late AND made wrong or missing items and sometimes getting a wrong item I didn’t even order. The last order was 2hrs late. I only live 10 minutes away. I had to call and ask where my order was. Once they finally answered the phone after about 10 minutes they just asked if I’d like to cancel or wait for the order to start cooking as they’re short staffed. They’ll send coupons to get you a free pizza as a reimbursement, but when you order that the next time it’ll also be wrong or late. This is a poorly run franchise location. I’m not sure what the issue is between management and employees. I wish we could select which location our orders came from in the future as this is not suitable for last minute dinner decisions.
Atmosphere: 1
Food: 1
Service: 1
Harsh
Dude answering the phone has a serious attitude problem.
Food: 1
Service: 1
shroom
totally rude for no reason and got passive aggressive with me over something the app auto-filled out. essentially blamed me for them having to throw out food and said it’ll be “wasted”. thanks dude.
Donny D.
Cannot and will do business with this pizza place that thrives on overripe embellishments and exaggerated. The pizzas have gotten considerably smaller and the toppings have followed suit. NEVER AGAIN WILL I WASTE TIME & MONEY.
Horrible and unprofessional conduct in the face of their screw up.....My partner and I had a horrible day today. We knew we needed to eat dinner, and just got back into town so we didn't have anything in the fridge. He ordered us some pizza and wings from this Dominos. We nibbled some of the pepperoni pizza first. Later, he went to have a slice of what was supposed to be the extra cheese pan pizza. Except it wasn't what we ordered. Instead it was a supreme. We are allergic to some of these ingredients. Even if we weren't, we shouldn't be expected to just accept an incorrect order item. As prompted by the customer service options in the app, he called the store since it said they would "make it right." Unless "make it right" means something different now, they failed at that to a spectacular level. They actually *yelled* at and talked down to my boyfriend, when all he wanted was his money back for the incorrect food and the delivery cost. He shouldn't have to foot the financial cost for someone's mess up in delivering the wrong food. And this supreme pizza must have belonged to someone, so they screwed up someone else's dinner too. Hopefully those folks were treated with more respect and dignity than my boyfriend was.Definitely disappointed in how they treated my boyfriend. I get that people probably try to "pull a fast one" to get free food, but we literally have the proof. There's an untouched supreme pizza that's going to the garbage tonight because of this and a receipt that clearly indicates it was supposed to be something else. Sorry we didn't open the second pizza early enough to realize *they* messed up....we were kinda occupied with trying to boost our spirits after an awful day and chose to eat the other pizza first. We all make mistakes. Take accountability and make it right.
LSS MA
Recently ordered food to go. My visit felt like I walked into a section 8 house filled with a single mother and her teenagers. The entire night staff was under the influence of marijuana. The younger staff was just sitting around in the kitchen playing catch with an empty drink container while the older female shift lead was shouting and using profanity. Glad I didn't get sick from eating food cooked by such an unprofessional staff.
ChrisLo 1000
Took over a hour had to cancel my order because it was sitting for over 30 minutes and the person explained that I will have to wait another 15 minutes for it to be sent out. I live about 5 min away from this business and it’s only the same problem.. wish they could do better!!
Leah Cheney
The fact Im not feeling and I didn’t feel like calling last night to tell them that they messed up my order. I did a build your own pasta. No Alfredo with steak, mushrooms and beef. What did I get? I got no Alfredo, steak, black olives (which I would never eat and I think are very disgusting) and onions. Which took me like 20 minutes to pick threw. Then I called the next day after taking pictures that my order was wrong, the man on the phone said I should’ve called yesterday. Thanks for the great customer service since I’ve been going here for more than 4 years ??????
Bee Lynn
I was more than happy with the food and service at this store until tonight.Apparently there have been changes to this store in particular, and it seems to have led to new staff and utter confusion.
They got my order wrong or forgot to make it, had to wait after the app said it was ready. Gave me an extra pizza though so that was very nice.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
I want everyone know this is the best Domino's pizza spot. My fiance and I have tried Northampton, Easthampton, Springfield Domino's, they don't cook the food, and the sauce is spicy. Chicopee spot is the BEST. They cook everything to profection, and always on time. I just want to say thank you, to all the employee who work there, and always making the food to profection. They are so pleasant . You all need a raise! Linda& Ferdinand
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Lava Cake, Meat Pizza, Pepperoni Pizza, Chicken Wings
Friendly staff, quick service.
Food: 5
Service: 5
Recommended dishes: Tater Tots
Ask for a bacon pitzza and if they put 10 micro pieces of bacon in the whole pitzza was to much.
Atmosphere: 4
Food: 1
Service: 5
If your drivers aren’t able to do a contactless delivery, it shouldn’t be an option on the app. This is the second time in a row I’ve had a horrible experience ordering delivery from this location. The new owner needs to learn how to run a business.
Food: 3
Service: 3
DO NOT YHINK IT WON’T HAPPEN TO YOU. I’ve tried this place 3 times in the past few months thinking maybe it was just a bad night for them. Each time the order was over an hour late AND made wrong or missing items and sometimes getting a wrong item I didn’t even order. The last order was 2hrs late. I only live 10 minutes away. I had to call and ask where my order was. Once they finally answered the phone after about 10 minutes they just asked if I’d like to cancel or wait for the order to start cooking as they’re short staffed. They’ll send coupons to get you a free pizza as a reimbursement, but when you order that the next time it’ll also be wrong or late. This is a poorly run franchise location. I’m not sure what the issue is between management and employees. I wish we could select which location our orders came from in the future as this is not suitable for last minute dinner decisions.
Atmosphere: 1
Food: 1
Service: 1
Dude answering the phone has a serious attitude problem.
Food: 1
Service: 1
totally rude for no reason and got passive aggressive with me over something the app auto-filled out. essentially blamed me for them having to throw out food and said it’ll be “wasted”. thanks dude.
Cannot and will do business with this pizza place that thrives on overripe embellishments and exaggerated. The pizzas have gotten considerably smaller and the toppings have followed suit. NEVER AGAIN WILL I WASTE TIME & MONEY.
The extravagance pizza is really good
Restaurantji Recommends
Horrible and unprofessional conduct in the face of their screw up.....My partner and I had a horrible day today. We knew we needed to eat dinner, and just got back into town so we didn't have anything in the fridge. He ordered us some pizza and wings from this Dominos. We nibbled some of the pepperoni pizza first. Later, he went to have a slice of what was supposed to be the extra cheese pan pizza. Except it wasn't what we ordered. Instead it was a supreme. We are allergic to some of these ingredients. Even if we weren't, we shouldn't be expected to just accept an incorrect order item. As prompted by the customer service options in the app, he called the store since it said they would "make it right." Unless "make it right" means something different now, they failed at that to a spectacular level. They actually *yelled* at and talked down to my boyfriend, when all he wanted was his money back for the incorrect food and the delivery cost. He shouldn't have to foot the financial cost for someone's mess up in delivering the wrong food. And this supreme pizza must have belonged to someone, so they screwed up someone else's dinner too. Hopefully those folks were treated with more respect and dignity than my boyfriend was.Definitely disappointed in how they treated my boyfriend. I get that people probably try to "pull a fast one" to get free food, but we literally have the proof. There's an untouched supreme pizza that's going to the garbage tonight because of this and a receipt that clearly indicates it was supposed to be something else. Sorry we didn't open the second pizza early enough to realize *they* messed up....we were kinda occupied with trying to boost our spirits after an awful day and chose to eat the other pizza first. We all make mistakes. Take accountability and make it right.
Recently ordered food to go. My visit felt like I walked into a section 8 house filled with a single mother and her teenagers. The entire night staff was under the influence of marijuana. The younger staff was just sitting around in the kitchen playing catch with an empty drink container while the older female shift lead was shouting and using profanity. Glad I didn't get sick from eating food cooked by such an unprofessional staff.
Took over a hour had to cancel my order because it was sitting for over 30 minutes and the person explained that I will have to wait another 15 minutes for it to be sent out. I live about 5 min away from this business and it’s only the same problem.. wish they could do better!!
The fact Im not feeling and I didn’t feel like calling last night to tell them that they messed up my order. I did a build your own pasta. No Alfredo with steak, mushrooms and beef. What did I get? I got no Alfredo, steak, black olives (which I would never eat and I think are very disgusting) and onions. Which took me like 20 minutes to pick threw. Then I called the next day after taking pictures that my order was wrong, the man on the phone said I should’ve called yesterday. Thanks for the great customer service since I’ve been going here for more than 4 years ??????
I was more than happy with the food and service at this store until tonight.Apparently there have been changes to this store in particular, and it seems to have led to new staff and utter confusion.