Horrible coffee,everytime,same with the staff,very unprofessional
Atmosphere: 1
Food: 1
Service: 1
Johanna Martinez
I don't even know how this Dunkin has 3.9 in rating when it's the worst Dunkin in the area or I've ever been. Drive thru service is the most slowest ever. Not even mention inside where all the employees seems so miserable the service is awful and the food even worse. I ordered a frozen coffee and after 2 hours at the drive- thru I got a melted ice coffee instead. By the way, it's not the first time, every time that I go to this Dunkin is the same issue
Atmosphere: 1
Food: 1
Service: 1
Meghan
I was hired at this location and you all need to stop discrimination against me I'm suing you all and charge is pending lowlife dirt bags.All Dunkin locations owned by Salema Management are the worst in western Massachusetts they treat employees with disabilities like they are trash. Salama Management refuses to let an employee with disability work there when they WERE HIRED BY THE MANAGER and then when an employee makes a complaint or questions why they are playing the hired not hired game they threaten the employees and scare them . I'm filing a discrimination charge and lawsuits against this location and Salama Management for discrimination.. I'm a newly hired employee and deserve to have my hours and Salama Management has no say on who gets hired . The state will help me become shift leader here. Stop threatening me and harassing me Salema Management you don't know anything and I was hired here and given hours so .. the next step here is the lawsuit I'm filing and the discrimination charge is pending ..stop threating me and they sent emails to me with an older email that I don't use . Leave me alone dummies and give me my hours . Or be sued .
Atmosphere: 1
Food: 1
Service: 1
Shirish Patel
Easy in and out for highway.
Atmosphere: 3
Service: 5
Samuel Powell
Not a fan of dunkin in general. Go to Donut Dip in West Springfield... you won't be disappointed
Atmosphere: 2
Food: 2
Service: 3
Michael. Bonavita
Good service, and the coffee is always good
Atmosphere: 4
Food: 4
Service: 4
Tara Ozarski
It's Dunkin
Ezekiel Jeffries
Worse dunkin, so horrible. I don't recommend this...
This is the worst Dunkin Donuts ever. Waited in line for over 20 minutes before they even took my order. Every time I come to this Dunkin there is an issue, whether it be the food quality, the staff being rude, or it taking extremely long. Dunkin is supposed to be a fast restaurant not one where I’m waiting in line for a half hour in the morning and getting late to work. Hire more people if you have too. Never coming here again
Atmosphere: 1
Food: 1
Service: 1
Joshua Batista
Am a regular costumer at this store and its been a few days that i ask for coffee and this one lady always with attitude this morning they charge me the wrong order and this nice lady told me she was gonna ask the chief leader and that lady was very unprofessional screaming at the other employee giving me attitude about to change store never going against VERY Unprofessional Employees Felt bad for the nice lady working there
Rachelle Royer
Get charged a diff price everytime I go. Last night I was charged over $5 for a medium hot chocolate, half of it coffee. That is half of a hot chocolate, half of a coffee. Normally places will.charge me the more expensive drink, the hot chocolate, which is absolutely reasonable. Per "the franchise owner", we are to be charged for both/double as if I'm getting two medium drinks. I declined after being there earlier the same day, paying $3.00 and change. So I drove down the street to a much cleaner, nicer dunkin, for 3 bucks.
Service: 1
Joshua Rodriguez
Who ever blessed me with extra bacon thank you very much to the morning crew today I will be coming in more often from now
Atmosphere: 5
Food: 5
Service: 5
Sage Luna
Its the only dunkin within walking distance so its all I've got. I always order ahead on the app so it should always be ready by the time I walk into the store (it takes 5 minutes to walk there) and usually they will just have it on the shelf near the drive thru window, not even the mobile order shelf where I can just pick it up and leave. I have to sit and wait for someone to get to me while I literally watch the cold foam melting into my iced coffee. Sometimes ill stand there for like 7 minutes. Staring at my drink. Watching the cold foam disappear. That stuff only last a few minutes and I paid almost an extra dollar for it to melt. While I was right there. Thats my only complaint really but by now I don't even need to say anything and they will just give me my coffee and say "sage?" Then im like "yes." I've been going to this dunkin for years, and although the team may be a bit dysfunctional at times, they still get my coffee right every time (minus reminding them to put cold foam which they are always very nice about) The worker Steven is great too, he's my mom and Is personal favorite but there is also this pretty girl with piercings that I like too.
Small but the energy and vibe here was amazing...
Atmosphere: 5
Food: 5
Service: 5
I've never met such incompetent staff
Service: 1
Horrible coffee,everytime,same with the staff,very unprofessional
Atmosphere: 1
Food: 1
Service: 1
I don't even know how this Dunkin has 3.9 in rating when it's the worst Dunkin in the area or I've ever been. Drive thru service is the most slowest ever. Not even mention inside where all the employees seems so miserable the service is awful and the food even worse. I ordered a frozen coffee and after 2 hours at the drive- thru I got a melted ice coffee instead.
By the way, it's not the first time, every time that I go to this Dunkin is the same issue
Atmosphere: 1
Food: 1
Service: 1
I was hired at this location and you all need to stop discrimination against me I'm suing you all and charge is pending lowlife dirt bags.All Dunkin locations owned by Salema Management are the worst in western Massachusetts they treat employees with disabilities like they are trash. Salama Management refuses to let an employee with disability work there when they WERE HIRED BY THE MANAGER and then when an employee makes a complaint or questions why they are playing the hired not hired game they threaten the employees and scare them . I'm filing a discrimination charge and lawsuits against this location and Salama Management for discrimination.. I'm a newly hired employee and deserve to have my hours and Salama Management has no say on who gets hired . The state will help me become shift leader here. Stop threatening me and harassing me Salema Management you don't know anything and I was hired here and given hours so .. the next step here is the lawsuit I'm filing and the discrimination charge is pending ..stop threating me and they sent emails to me with an older email that I don't use . Leave me alone dummies and give me my hours . Or be sued .
Atmosphere: 1
Food: 1
Service: 1
Easy in and out for highway.
Atmosphere: 3
Service: 5
Not a fan of dunkin in general. Go to Donut Dip in West Springfield... you won't be disappointed
Atmosphere: 2
Food: 2
Service: 3
Good service, and the coffee is always good
Atmosphere: 4
Food: 4
Service: 4
It's Dunkin
Worse dunkin, so horrible. I don't recommend this...
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Donuts
Restaurantji Recommends
This is the worst Dunkin Donuts ever. Waited in line for over 20 minutes before they even took my order. Every time I come to this Dunkin there is an issue, whether it be the food quality, the staff being rude, or it taking extremely long. Dunkin is supposed to be a fast restaurant not one where I’m waiting in line for a half hour in the morning and getting late to work. Hire more people if you have too. Never coming here again
Atmosphere: 1
Food: 1
Service: 1
Am a regular costumer at this store and its been a few days that i ask for coffee and this one lady always with attitude this morning they charge me the wrong order and this nice lady told me she was gonna ask the chief leader and that lady was very unprofessional screaming at the other employee giving me attitude about to change store never going against VERY Unprofessional Employees Felt bad for the nice lady working there
Get charged a diff price everytime I go. Last night I was charged over $5 for a medium hot chocolate, half of it coffee. That is half of a hot chocolate, half of a coffee. Normally places will.charge me the more expensive drink, the hot chocolate, which is absolutely reasonable. Per "the franchise owner", we are to be charged for both/double as if I'm getting two medium drinks. I declined after being there earlier the same day, paying $3.00 and change. So I drove down the street to a much cleaner, nicer dunkin, for 3 bucks.
Service: 1
Who ever blessed me with extra bacon thank you very much to the morning crew today I will be coming in more often from now
Atmosphere: 5
Food: 5
Service: 5
Its the only dunkin within walking distance so its all I've got. I always order ahead on the app so it should always be ready by the time I walk into the store (it takes 5 minutes to walk there) and usually they will just have it on the shelf near the drive thru window, not even the mobile order shelf where I can just pick it up and leave. I have to sit and wait for someone to get to me while I literally watch the cold foam melting into my iced coffee. Sometimes ill stand there for like 7 minutes. Staring at my drink. Watching the cold foam disappear. That stuff only last a few minutes and I paid almost an extra dollar for it to melt. While I was right there. Thats my only complaint really but by now I don't even need to say anything and they will just give me my coffee and say "sage?" Then im like "yes." I've been going to this dunkin for years, and although the team may be a bit dysfunctional at times, they still get my coffee right every time (minus reminding them to put cold foam which they are always very nice about) The worker Steven is great too, he's my mom and Is personal favorite but there is also this pretty girl with piercings that I like too.
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Bacon Egg and Cheese
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