Dunkin'

Poorly run store, store runs out of items that you expect to buy and should be in stock, unfortunately even when they have what you want they didn't have a forklift driver to drop 5 gallon bottles of water, sad, no wonder they almost have to give Away memberships now ! ?

It's a pretty good warehouse store, it's not Costco though so don't expect that. Shopping in the store is a wonderful experience.

However, the curbside pickup up is absolutely terrible, worse than Walmart. Often you have to wait 20+ minutes to get your order (and hope they get it right), you're better off going in to pick up

Appreciate the bakery staff! They are always working hard. I order a lot of bakery platters and they are always a hit!

Lots of good products at good prices. Store is clean , associates helpful...meat department has gone downhill...had to throw away a steak a few months ago..yesterday opened a pkg of baby backs ribs, which I purchased yesterday, and the stench was incredible...should have returned them but that's a 30 mile round trip ...I will find a new place to buy meat...bought meat after a long period of not purchasing meat at Bjs......opened ground pork and it reeked...into the garbage!!

Had to buy an air conditioner. In and out, no wait, no line. Very easy transaction. Maybe it was just the time of day, but I’d recommend.

I love this place...
... everything except customer service.

Sometimes you deal with a person who is both friendly and helpful, other times deal with cranky people that have attitudes and are on power trips.

I truly appreciate the cleanliness of the store and the prices are great. Many times prices are lower priced than their biggest area warehouse competitor (over in WSPFLD)

The meats are an absolutely wonderful quality with awesome prices.

Both the deli prices and quality can't be beat either. I'm able to get a top quality lower sodium meat and cheese, at prices well below typical grocery stores.

And on yesterday's trip in particular, I saw the cutest little passenger.

All the other dunkins need to send their employees here and tell them to take notes! Excellent service every time I go there. Not only am I getting what I pay for and my latte is made right, I never feel like I'm paying for an attitude

Parking: Let's do the drive-thru

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Croissant

I always order and pick up in parking lot. Most of the time it is ok however this is the 2nd time an item has been expired in 1 day or moldy. I bought jerky exp 7/25 on 3/8 and it is already moldy. not going to be in the area for a week or so and they wont refund my card until then. Ridiculous. They said they need to send it back to manufacturer. The last time this happened I turned around and watched the girl throw it in the garbage. Inspect your food and expiration date especially if you pick up in parking lot.

The employee is awesome! Her service was spectacular, she gives the extra mile, I hope every single Dunkin Donuts have an employee as good as her!

Atmosphere: 5

Food: 5

Service: 5

As usual went to do my monthly large haul and decided to get some Italian fixings for subs ? the kids ( the deli staff) were so kind and friendly and so helpful specially the one named Chris and the sweet one ( forgot his name )
They were bussy for sure and they service everyone with much attention
Cadhuers always are great and sweet ?❤️

Just like a Lot of experiences I’ve had in Chicopee. Constantly I order online due to my disabilities. Online it says in stock when I order. So how do they have the option to cancel my items and say out of stock. When I paid for my online order you had it. So BJ’s is not organizing their product for walkers and online orders. Leaving me the customer with less than. All because I literally can’t walk into a crowded store and pick up an items from the shelves on a day where I have a panic attack multiple times that day. Because I can’t always do it myself.

I regularly feel like I'm actually getting a good deal and not getting clobbered by inflation.

I have a large family, including 4 children (2 little ones & 2 teens) so I figured Bj's might be worth the trip. We live almost an hour away, so overall I'd say it had its pros & cons, but not a store I'd say is really worth revisiting too often. If you want to buy bulk, they do have larger sized items & multi packs of products that you may use already, such as pasta & sauce, all purpose baking mix, snack items like pudding cups, crackers, chips, granola bars, beverages such as sports drinks (Gatorade, Powerade) or other common foods (canned veggies, soup both canned & Ramen, cooking oil, flour, sugar, maple syrup, cereal, etc...) They also offer many of the same departments of smaller stores, such as produce, deli/meats, frozen foods, bakery, boxed & canned goods. You can also find several non food items such as toothpaste, shampoo, paper products, baby care, trash bags, dish liquid & laundry detergents. The prices are what really surprised me. While some ranged from decent to fairly good, many others were just fair, or even less expensive elsewhere. For example, prices of ground beef are cheaper at Walmart. Same with pasta sauce. Bj's carries brands like Ragu or Bertolli, but these can be found at stores like Aldi or Walmart for less. If you're on a tight budget, I'd suggest buying many items on your list elsewhere to save money or food benefits. However, if you are picky & must have name brands, such as Eggo waffles or Kraft Mac & cheese, this is a good option. If you're like me & prefer buying many items store brand/generic, you'll probably be disappointed with Bj's limited selection. They do carry a cheaper brand Wellsley farms, but again very limited variety & still cost less elsewhere for similar brands. Bakery items were rather expensive & the quality was honestly disappointing! My 7 year old picked out beautifully designed cupcakes that were extremely sweet & had awful tasting frosting with the texture of paste & were very dry. At $12.99 for a package of 12, these were definitely a total waste of money. Walmart or Price Chopper is cheaper & better tasting! The prices were definitely comparable. All registers whether self checkout or regular were extremely slow & you can expect a ridiculously long wait, as many shoppers have huge carts full. Bj's may be wholesale, but discount they are not! I did like that they had a Dunkin inside. I feel this store is aimed at middle to upper class families, more so than those trying their hardest to stretch a buck on their monthly or weekly grocery bill. They accept EBT, but those receiving SNAP would be much better off at other stores such as Aldi for a big shopping list. If I had a Bj's that was in town or a shorter drive, I may check it out every once in awhile....but they simply didn't have the value to make it worth the 45 min trip. I'd rate it a 5 on a 1-10 scale.

Great atmosphere 😁

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Wake-Up Wrap - Bacon Egg and Cheese