Falls Pizza and Craft Bar

185 Grove St, Chicopee
(413) 594-9133

Recent Reviews

Sort by
Czar Czar

I just paid 41.07 for 2 gyro pitas with fries! Are you kidding me!!! The woman taking the order should inform the customer that you charge a delivery fee when an order is placed. I certainly would not have included a tip on top . The food was great and portion was big but that much for 2 sandwiches?? No

Food: 5

Service: 2

Tara Godwin

They had it down we're doing food so right for a bit. Remarkably they inherited the priceless original recipes. Unforgivably this last year has been a consistent slide into mediocre, low quality, soggy, with recipe inconsistencies, overpriced, and unpunctual. Then when you finally receive your order Often it is incorrect and packed without precision. If you were blessed enough to buy and inherit a established landmark business do not be idle in its demise. Maybe an expectation of avidity did not materialize? Everyone knows you don't go into the restaurant business to get rich You go into it because you love it. This place is loved but the food is no longer. Please take a step back look over your business plan and bring back the restaurant we loved for so long.
Please folls go in and grab a Pie, and maybe a Sandwich give the business your business and then give them your nice honest reviews, nicely and honestly and right away. Let's help them do better for us. Cheers!

Atmosphere: 1

Food: 1

Service: 2

Al B

Spent over $100 on food for a party and they wanted to charge me extra for a small side of grated Parmesan cheese to go with the pizzas… Makes no sense because they don’t charge you extra for the Parmesan cheese shaker that’s on the table in the restaurant.. It’s not about the money to me, it’s about the principle… Like c’mon you wanna charge for napkins and paper plates too? Anyways, the restaurant is very nice and clean on the inside, and the food is good. This experience just rubbed me the wrong way.. If someone is spending all that money on food, don’t charge them extra for Parmesan cheese..

Atmosphere: 5

Food: 5

Service: 2

RioB24

Good food and atmosphere, but they really lack a lot in service in drinks, also keep In mind, they charge tax for groups over 6-7 people.

Atmosphere: 5

Food: 5

Service: 1

Milly sanchez

I wish I can order the steak for delivery but unfortunately I cant

David Lauzon

I must say I was very letdown. Got a menu in my mail. Decided to try them tried calling. Was put on hold for a long time so decided to place order online via the text they sent. After I placed my order. I realize I forgot to add a drink. I then called the place back. Waited on hold for a long time told them the situation. They tried to charge me seven dollars for a 20 ounce soda. I said never mind. I’ll take a can then they said it would be five dollars and change. I then asked why and they said because they have to charge me a new delivery charge because they couldn’t add it to my order. I then asked if they could just add it to my order and I would pay cash for it when the gentleman gets there and they said that wasn’t an option so that was already inconveniencing. I open my food only to find the lasagna when I cut into it has a lot of water or a lot of liquid. Just overall a very disappointing situation. Then to top that off When I ordered, I ordered a pickle it asked for quantity. I said one didn’t realize the pickle was sliced up so that was just a cherry on top to set me off to write this review. I must say very disappointed. Oh, and let’s not forget how pricey they are

Food: 2

Service: 3

Stephen Zajchowski

Ordered Chicken Parm dinner and once again the staff could not get the order correct. Happened twice before. Should have learned my lesson. Won't order from here again. Good Help is REALLY HARD TO FIND!!

Atmosphere: 3

Food: 2

Service: 3

Tiffany Willett

They keep changing the menu they've gotten rid of almost everything I would order and they have a monstrosity called a salad pizza things were okay when they originally moved locations and I've been disappointed every time I order recently

Atmosphere: 1

Food: 1

Service: 1

william axton

Pizza was good

Atmosphere: 4

Food: 4

Service: 5

Joe Mama

The wings were on point like usual, They are the best in the area.
However the person I went there with was highly disappointed when they found their chicken sandwich to be frozen chicken tenders.

Atmosphere: 5

Food: 4

Service: 2

Recommended dishes: Chicken Wings

Karen Whittaker

Worse customer phone service messed up my order again half meat half cheese , but what do you expect they can't count change. The last 3 orders were wrong and they did not want to rectify it. And I always give a 10 dollar tip we are 3 minutes away!!! Great way to treat a customer of over 8 years

Atmosphere: 1

Food: 1

Service: 1

Wavingorca Minecraft

Ordered pizza and wings for delivery. Pizza was over done. Bottom was burnt. Cheese over cooked. Not much toppings. Wings were barely sauced and over cooked. Horrible. May be a while before go back again.

Edward Leighton

Very over priced for a very poor pizza. Store bought crust and very little toppings

Food: 1

Len Cranston

Pizza reminded me of a frozen one that I had in the past. They overcooked my son's to the point of nearly being black on the bottom and top crust sides. How hard is it to make a pepperoni pizza, ffs? Overpriced for what we received.
Where we were seated, something was causing a lot of vibration through the floor, which was transmitted throughout the table. We won't be making a return visit.
The waitress was awesome, though !!

Atmosphere: 2

Food: 2

Service: 4

Daniel Bartlett

Grew up ordering from falls when it was just a small pizzeria. They have evolved over the past 20 years into a beast. Fish and chips? Delicious. Pizza? Killer. Drinks? Atmosphere? Top of the line. Whether you dine-in or order.

Atmosphere: 5

Food: 5

Service: 5

Loading...