Said "wait 15 mins" we got our food in 30. Took about 5 orders before doing ours, even though we ordered first.
Atmosphere: 2
Food: 4
Service: 1
Recommended dishes: Fried Chicken, Dr Pepper, Gravy, Mac & Cheese
Brendan Fournier
The food has gone really down hill and so has the service. Last almost all the soda lines were empty, giving out water or carbonation. They seem to be short staffing and the employees on the floor are disinterested with customers. Using the kiosk is highly "suggested" but is paperless so no recipts, When there is a mistake "they can't do anything without a receipt." The food quality is a far cry from even two years ago. Its from going sometimes to never. The only real positive is that the store is quite clean, to be fair.
Atmosphere: 2
Food: 1
Service: 1
Michelle Bourdeax
Food was just thrown into the bags rolls were under cooked couldnt understand or hear the cashier no extra crispy chicken there was a waite to be able to get that nothing was very hot need better management
Atmosphere: 1
Food: 1
Service: 1
tyler price
Chicken sandwich was brown because the oil needed to be changed. Chicken sandwich had a foul taste and tasted like other food because the oil needed to be changed. Music was loud in the dining area, also music was loud in the kitchen. This location needs improvement.
Spent+20 on our meal .When we got home and opened the chicken bucket every piece in there was ? burnt.How could an employee serve out burnt food. I just sent my partner to return it.I hope they take it back and give us proper food.
Ivette Santiago
The undisputed best chicken
Atmosphere: 5
Food: 5
Service: 5
W780 GAS
They ask for your name then when you order is ready it’s “ HEY “ Also didn’t get the large mac n cheese I paid for. Shame on me for not checking the bag. I’ll go to another location next time
Atmosphere: 4
Food: 4
Service: 1
Jennifer Colucci
Should have known it was gonna be horrible,not a car in the parking lot! Old food thats overpriced.
I decided to take advantage of the Tuesday $10 bucket at the Chicopee location...what a MISTAKE. There seems to be a lot of high school kids running that location. The chicken was extremely greasy and the skin(my favorite part) was falling off the chicken and didn't look appetizing. The bottom of the bucket was filled with grease. I've had this deal from other area KFCs with great results. However, this Chicopee location has lost my business!
The food has gone downhill in the atmosphere and service. Have tened quite some time ago.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Fried Chicken, Gravy
You’re employee should be trained properly to feed customers what they would feed their loved ones
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Chicken Tender
Not good
Atmosphere: 1
Food: 1
Service: 1
Said "wait 15 mins" we got our food in 30.
Took about 5 orders before doing ours, even though we ordered first.
Atmosphere: 2
Food: 4
Service: 1
Recommended dishes: Fried Chicken, Dr Pepper, Gravy, Mac & Cheese
Staff were not friendly. Appeared to be angry at work. Definitely not a pleasant atmosphere.
Atmosphere: 2
Food: 4
Service: 2
Recommended dishes: Fried Chicken, Gravy, Cole Slaw
Nuggets like like dried cat poop.
Atmosphere: 2
Food: 2
Service: 2
Recommended dishes: Fried Chicken, Gravy
Said "wait 15 mins" we got our food in 30.
Took about 5 orders before doing ours, even though we ordered first.
Atmosphere: 2
Food: 4
Service: 1
Recommended dishes: Fried Chicken, Dr Pepper, Gravy, Mac & Cheese
The food has gone really down hill and so has the service. Last almost all the soda lines were empty, giving out water or carbonation. They seem to be short staffing and the employees on the floor are disinterested with customers. Using the kiosk is highly "suggested" but is paperless so no recipts, When there is a mistake "they can't do anything without a receipt." The food quality is a far cry from even two years ago. Its from going sometimes to never.
The only real positive is that the store is quite clean, to be fair.
Atmosphere: 2
Food: 1
Service: 1
Food was just thrown into the bags rolls were under cooked couldnt understand or hear the cashier no extra crispy chicken there was a waite to be able to get that nothing was very hot need better management
Atmosphere: 1
Food: 1
Service: 1
Chicken sandwich was brown because the oil needed to be changed. Chicken sandwich had a foul taste and tasted like other food because the oil needed to be changed. Music was loud in the dining area, also music was loud in the kitchen. This location needs improvement.
Atmosphere: 1
Food: 1
Service: 2
Restaurantji Recommends
Spent+20 on our meal .When we got home and opened the chicken bucket every piece in there was ? burnt.How could an employee serve out burnt food. I just sent my partner to return it.I hope they take it back and give us proper food.
The undisputed best chicken
Atmosphere: 5
Food: 5
Service: 5
They ask for your name then when you order is ready it’s “ HEY “ Also didn’t get the large mac n cheese I paid for. Shame on me for not checking the bag. I’ll go to another location next time
Atmosphere: 4
Food: 4
Service: 1
Should have known it was gonna be horrible,not a car in the parking lot! Old food thats overpriced.
Atmosphere: 1
Food: 1
Service: 3
Recommended dishes: Fried Chicken, Gravy, Cole Slaw, 8 PC Saucy Nuggets
I decided to take advantage of the Tuesday $10 bucket at the Chicopee location...what a MISTAKE. There seems to be a lot of high school kids running that location. The chicken was extremely greasy and the skin(my favorite part) was falling off the chicken and didn't look appetizing. The bottom of the bucket was filled with grease. I've had this deal from other area KFCs with great results. However, this Chicopee location has lost my business!
Food: 1
Service: 1
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