Panera Bread

601 Memorial Dr Suite G, Chicopee
(413) 593-1800

Recent Reviews

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Kelly Cote

I ordered a hot sandwich with soup and a salad. I think they made the hot items first and let them sit there a bit while making other good because my hot items were lukewarm. Still tasty but not hot. The person I was with did their own order at the same time and their food was piping hot. That was disappointing. But the staff was friendly and it was clean and a pleasant atmosphere. I'll definitely go back and give them another shot.

Isaac Garcia

Seems to always be out of white miche bread but otherwise a great place to go

Atmosphere: 4

Food: 4

Service: 4

Devaughn Oliver

I can be the only minority in line and others are taken care of before I’m asked do I need any help

Atmosphere: 1

Food: 5

Service: 1

Sophia Busch

No bread bowls at 7pm

Atmosphere: 1

Food: 1

Service: 1

Guy

Not bad for chick food

Atmosphere: 3

Food: 3

Service: 3

Angie Wiggins

Pastry tasted stale and tough

Atmosphere: 2

Food: 2

Service: 5

L S

Horrible customer service from Chantal. As a customer going there for years I will not step foot into that store again. Food is really good.

Atmosphere: 1

Food: 5

Service: 1

7oceandrive

I ordered soup with a baguette, the soup was warmish and I’m sure five days ago when the baguette was made it would’ve tasted good. Today the baguette was just old and chewy

NIKKI S

I have been a part of the sips club for years and I also place a breakfast order quite often. I am a very professional person. When I went in to get my order at the pick up station and noticed that my cup was missing, I nicely asked the woman behind the counter For the cup. And she said “well if you would’ve known by dealing with me, you would know it’s inside the bag. “ That was a very rude response and that is a first time in two years my cup has ever been placed inside a bag which I would need to open to get it out to fill up. All businesses should be run systematically and every employee should do the exact same thing. I believe that’s why they have employee training. I run my own successful five star business. It is very confusing to customers and especially when we are given a rude response like that. I almost want to cancel my membership, but since I don’t have too many issues here, I will continue to keep it as long as I am not treated rudely again. I asked a simple question and because she decided to do things her own way and confused the customer so not right.

Atmosphere: 5

Food: 5

Service: 1

Recommended dishes: Soups

Heather Selby

While it took a while to get our order, we were there during the lunch rush. Every team member was kind and helpful. Will definitely visit again.

Atmosphere: 5

Food: 5

Service: 5

Roxana Alequin

It's yummy but over priced for sure. Mostly paying because of the name brand and space. The quality of food isn't that great.

Atmosphere: 5

Food: 4

Service: 5

Cynthia Hoyte

The best!

Atmosphere: 5

Food: 5

Service: 5

megan billett

I ordered delivery through the app, the driver came to the door left the food then came back and took it and left before I could open the door. I watched it back on my ring camera her taking it....I tried to call the store but the phone just rings and finally hangs up on you. So I'm out $27 and got no food.

Atmosphere: 1

Food: 4

Service: 1

Brian Duclos

Cold food and soggy salad what a terrible experience. Another example of employees spending more time socializing and on there phones then doing there job!

Atmosphere: 3

Food: 2

Service: 2

Johanna Guillen

The soup and sandwich were exquisite as always.

Atmosphere: 4

Food: 4

Service: 4

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