I left a review the first week that this location opened up. It was a decent experience compared to recent Wing Stops I visited in Hartford, where I thought I was going to get shanked in the cashier line. At first, the food quality was good and the customer service was pleasant, and I was met with smiling and polite employees. The last two visits I made here they have somehow regressed the entire way down the toilet. The lobby was dirty, there were loud obnoxious guests in the lobby yelling back-and-forth to their friends working inside, and when I was trying to place my order the employee was playing on her phone with a plastic straw hanging out of her mouth. Instead of taking my order she was yelling around me to others in the lobby to “Get her damn Lemonade.” I understand it is Wingstop, but for dear lord’s sake have some self respect. I feel bad for any person or restaurant group that has to hire employees in western Massachusetts. Anyway, this place needs to clean up its act before I would step foot inside again.
Atmosphere: 1
Service: 1
willie
These employees are absolutely incompetent. Never pick up the phone (sometimes hanging up when I've tried calling), my drinks are always full of ice, and half the time they forget toppings or condiments. Absolutely pathetic, as a wingstop demon dont come to this location. These people do not deserve the paycheck for how little they care.
Food: 5
Dee Quiles
Tried this place 2x now and was not impressed. Got a dry rub both times and the chicken was extremely oily. They go over board on the French fries seasoning to the point where they are uneatable. Not worth the money.
XAVIER K.
REALLYYYYY GOODDDD!! recommend
SO EXCITED FOR THIS PLACE .. IK THEY HAVING TROUBLE WHEN IS GONNA OPEN BUTTT PEOPLEEEEE IN GENERAL DONT KNOW HOW TO BE PATIENT AND ACT LIKE LIL KIDS AND PUT 1 star growww UPPPPP !!!!!!!!!!!! ….. let them open atleast maybe their merchandise havent came in or nun CHILLLLLLL !!!! yah are all ignorants IM EXCITED TOOO IM NOT MAD ABOUT CHANGING DATES OR LYING … yah need to grow up
Food: 5
J
Decided to try since I pick up dashes from here a lot. Picked up my order just to eat extremely cold wings and always thought it was pointless to pay so much for fried chicken just tossed around in a sauce that you can literally make at home for a cheaper price. Never will I order from here again, place is trash
Atmosphere: 1
Food: 1
Service: 1
King Mike
The cashier didn't hear my name correctly and didn't ask me again. She helped other customers while my food was ready and sitting on the cart. She finally asked me again after 5-10 mins. Whenni got my food it was cold and they gave me no utensils or napkins. Horrible service. I also asked for light seasoning on my fries and got lots of seasoning. They got that wrong I didn't even get my veggies. This place is horrible.
Atmosphere: 1
Food: 1
Service: 1
Kaleb Ventulett
Very good wings and quick service would recommend
Kamri Henderson
I’ve gone in person and I’ve ordered delivery, they haven’t missed yet. Tenders are big, juicy, and crispy every time. Hot honey and garlic parm are my favs flavorsss 10/10🔥
Food: 5
Service: 5
Bianca Bunnell
I'm updating to add: when my doordash order for just ranch arrived, they threw in an order of boneless wings. They must have recognized the name from the order and did what they could to make it right.
Placed a mobile order for the meal for 2 which comes with 20 wings, a side (got fries), and 2 dips. Also added a large side of veggie sticks. Got home to eat while watching the game. No Ranch included. Ended up placing a doordash order for ranch because let's be honest, what are wings without ranch??! Called the store to let them know as a courtesy that they should be more aware, got hung up on. Terrible customer service.
Service: 1
Kadir Aydın
had two tenders and, just like every time, they were delicious. I really enjoy eating here. The staff is always friendly, and the menu is definitely worth the price.
The wings are awesome, I can eat more than I probably should. It's definitely a to go spot though. The seating is bare minimum and they are so busy that most people would be uncomfortable eating while 15-20 people come wait for their takeout.
Atmosphere: 1
Food: 5
Service: 3
Mary Dunham
I called to place order unreal 20 min wait on phone hung up called back 20mins no answer. Like people are scared to take phone orders
Atmosphere: 5
Food: 5
Service: 1
Solomon Haile
They add to much salt on the chicken wings corn And fries
Atmosphere: 5
Food: 1
Service: 5
K Avad.
Workers are nice, food is fresh, but the food is disgusting. Chicken too salty, flavors are gross, fries too salty. 1.8 stars
Christopher Matthews
Some of your employees need to be retained in customer service..just had a horrible experience with a Amazon...I'll wait for the one in Springfield to open before i return...chicopee sucked
I left a review the first week that this location opened up. It was a decent experience compared to recent Wing Stops I visited in Hartford, where I thought I was going to get shanked in the cashier line. At first, the food quality was good and the customer service was pleasant, and I was met with smiling and polite employees. The last two visits I made here they have somehow regressed the entire way down the toilet. The lobby was dirty, there were loud obnoxious guests in the lobby yelling back-and-forth to their friends working inside, and when I was trying to place my order the employee was playing on her phone with a plastic straw hanging out of her mouth. Instead of taking my order she was yelling around me to others in the lobby to “Get her damn Lemonade.” I understand it is Wingstop, but for dear lord’s sake have some self respect. I feel bad for any person or restaurant group that has to hire employees in western Massachusetts. Anyway, this place needs to clean up its act before I would step foot inside again.
Atmosphere: 1
Service: 1
These employees are absolutely incompetent. Never pick up the phone (sometimes hanging up when I've tried calling), my drinks are always full of ice, and half the time they forget toppings or condiments. Absolutely pathetic, as a wingstop demon dont come to this location. These people do not deserve the paycheck for how little they care.
Food: 5
Tried this place 2x now and was not impressed. Got a dry rub both times and the chicken was extremely oily. They go over board on the French fries seasoning to the point where they are uneatable. Not worth the money.
REALLYYYYY GOODDDD!! recommend
SO EXCITED FOR THIS PLACE .. IK THEY HAVING TROUBLE WHEN IS GONNA OPEN BUTTT PEOPLEEEEE IN GENERAL DONT KNOW HOW TO BE PATIENT AND ACT LIKE LIL KIDS AND PUT 1 star growww UPPPPP !!!!!!!!!!!! ….. let them open atleast maybe their merchandise havent came in or nun CHILLLLLLL !!!! yah are all ignorants IM EXCITED TOOO IM NOT MAD ABOUT CHANGING DATES OR LYING … yah need to grow up
Food: 5
Decided to try since I pick up dashes from here a lot. Picked up my order just to eat extremely cold wings and always thought it was pointless to pay so much for fried chicken just tossed around in a sauce that you can literally make at home for a cheaper price. Never will I order from here again, place is trash
Atmosphere: 1
Food: 1
Service: 1
The cashier didn't hear my name correctly and didn't ask me again. She helped other customers while my food was ready and sitting on the cart. She finally asked me again after 5-10 mins. Whenni got my food it was cold and they gave me no utensils or napkins. Horrible service. I also asked for light seasoning on my fries and got lots of seasoning. They got that wrong
I didn't even get my veggies. This place is horrible.
Atmosphere: 1
Food: 1
Service: 1
Very good wings and quick service would recommend
I’ve gone in person and I’ve ordered delivery, they haven’t missed yet. Tenders are big, juicy, and crispy every time. Hot honey and garlic parm are my favs flavorsss 10/10🔥
Food: 5
Service: 5
I'm updating to add: when my doordash order for just ranch arrived, they threw in an order of boneless wings. They must have recognized the name from the order and did what they could to make it right.
Placed a mobile order for the meal for 2 which comes with 20 wings, a side (got fries), and 2 dips. Also added a large side of veggie sticks. Got home to eat while watching the game. No Ranch included. Ended up placing a doordash order for ranch because let's be honest, what are wings without ranch??! Called the store to let them know as a courtesy that they should be more aware, got hung up on. Terrible customer service.
Service: 1
had two tenders and, just like every time, they were delicious. I really enjoy eating here. The staff is always friendly, and the menu is definitely worth the price.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
The wings are awesome, I can eat more than I probably should. It's definitely a to go spot though. The seating is bare minimum and they are so busy that most people would be uncomfortable eating while 15-20 people come wait for their takeout.
Atmosphere: 1
Food: 5
Service: 3
I called to place order unreal 20 min wait on phone hung up called back 20mins no answer. Like people are scared to take phone orders
Atmosphere: 5
Food: 5
Service: 1
They add to much salt on the chicken wings corn
And fries
Atmosphere: 5
Food: 1
Service: 5
Workers are nice, food is fresh, but the food is disgusting. Chicken too salty, flavors are gross, fries too salty. 1.8 stars
Some of your employees need to be retained in customer service..just had a horrible experience with a Amazon...I'll wait for the one in Springfield to open before i return...chicopee sucked
Atmosphere: 1
Food: 5
Service: 1
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