Need to preface this by saying I’m not a huge fan of Starbucks in general but this one is particularly frustrating. If you want to customize a drink even a little, chances are you won’t get what you want. I sometimes make minor adjustments to drink orders in the app which consistently go unaddressed. Not to mention the most frustrating parking lot/driveway situation EVER which makes the whole experience extremely unpleasant. I will say this: the staff is consistently super friendly and very nice, so if I ever feel like pointing anything out, they are very accommodating. But usually there’s just no time for it.
Atmosphere: 1
Food: 3
Service: 3
Jayashree Chadchankar
Asked for extra hot coffee, got colder than lukewarm.
Jim Hughes
Filthy!
Michael Kanarek
Ordered online. Sandwich had bacon taken off, drink ordered with no whip had whipped cream. Awful customer service... I don't know how this even happens
Atmosphere: 1
Food: 1
Service: 1
Gavn Skra
Always pretty nice and good customer service
Atmosphere: 4
Food: 5
Service: 5
Ellen Perpétuo Guimarães
The place is good. I just don't recommend the bathroom. It was morning and was already really dirty.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Bacon & Gruyère Egg Bites
Aaron Tong
Denied my Veterans Day coffee
Kevin B
DOESN’T OPEN ON TIME.
Arrived 5 minutes after they are supposed to open, but it was completely dark inside. I waited for 20 minutes in the parking lot, then finally had to leave.
Nice atmosphere (when the store is open).
Atmosphere: 5
Food: 1
Service: 1
Billy Bob
It was me and my twin brothers Jeremy birthday. I got my free item, but Jeremy got denied at the front desk. The worker was rude inappropriate and just a disgrace. I hope this does not happen to any other customer because Starbucks should never do this to anyone.
Atmosphere: 1
Food: 1
Service: 1
Jeremy Fredrick
My friend and I have the same birthday. When I went to Starbucks today with him we were very exited to get a free drink since it’s a tradition we do every year. Before I went to get my free item my friend got his however when I went up to claim mine they denied my request. I told them I had it written on the app however they denied me my promised free item because they “didn’t want to lose their job”. This is completely unacceptable because I believe that the customer is always right and in this instance they lied about a policy that they are really known for.
I went in here to burn a gift card that has been in my wallet for several years. Maybe I’m just not hip enough, but this place oozes wanna be pretentiousness, and being in Concord doesn’t help that. Hey kids, we’re a cool coffee shop, never mind our corporate overlords and union busting, just buy another shitty drink and don’t forget to use our mobile app! If anyone wants this gift card with $19.04 on it, hmu! I don’t need another ice tea that tastes like dish soap.
A.D Smith
The location is cool. One of the original spots
olson34
The place is very small, and the parking lot is even smaller. I think there are times it would be hard to find parking. Baristas were amazing, and had a great personality. I would definitely come more often if I lived closer just for their amazing service.
Atmosphere: 3
Food: 4
Service: 5
David Turner
Peddling $5 caffeinated sugar water to kids. Nice marketing to target kids and get them loaded on sugar and caffeine every day after school.
Kid-friendliness: NOT kid friendly. Coffee has caffeine naturally; refreshers have to have it added deliberately.
Atmosphere: 3
Food: 2
Service: 4
Carl Popolo
On a downhill pace. When I say no ice it's because I don't want to be drinking water in an hour. You can still use chilled coffee like Dunkin does. And you can still fill the cup. Caters to high school influencers who are good at influencing me not to go there. Also, maybe I'm old enough to decide if I can tolerate the amount of caffeine in a venti cold press.
Need to preface this by saying I’m not a huge fan of Starbucks in general but this one is particularly frustrating. If you want to customize a drink even a little, chances are you won’t get what you want. I sometimes make minor adjustments to drink orders in the app which consistently go unaddressed. Not to mention the most frustrating parking lot/driveway situation EVER which makes the whole experience extremely unpleasant. I will say this: the staff is consistently super friendly and very nice, so if I ever feel like pointing anything out, they are very accommodating. But usually there’s just no time for it.
Atmosphere: 1
Food: 3
Service: 3
Asked for extra hot coffee, got colder than lukewarm.
Filthy!
Ordered online. Sandwich had bacon taken off, drink ordered with no whip had whipped cream. Awful customer service... I don't know how this even happens
Atmosphere: 1
Food: 1
Service: 1
Always pretty nice and good customer service
Atmosphere: 4
Food: 5
Service: 5
The place is good. I just don't recommend the bathroom. It was morning and was already really dirty.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Bacon & Gruyère Egg Bites
Denied my Veterans Day coffee
DOESN’T OPEN ON TIME.
Arrived 5 minutes after they are supposed to open, but it was completely dark inside. I waited for 20 minutes in the parking lot, then finally had to leave.
Nice atmosphere (when the store is open).
Atmosphere: 5
Food: 1
Service: 1
It was me and my twin brothers Jeremy birthday. I got my free item, but Jeremy got denied at the front desk. The worker was rude inappropriate and just a disgrace. I hope this does not happen to any other customer because Starbucks should never do this to anyone.
Atmosphere: 1
Food: 1
Service: 1
My friend and I have the same birthday. When I went to Starbucks today with him we were very exited to get a free drink since it’s a tradition we do every year. Before I went to get my free item my friend got his however when I went up to claim mine they denied my request. I told them I had it written on the app however they denied me my promised free item because they “didn’t want to lose their job”. This is completely unacceptable because I believe that the customer is always right and in this instance they lied about a policy that they are really known for.
Atmosphere: 1
Food: 5
Service: 1
Restaurantji Recommends
I went in here to burn a gift card that has been in my wallet for several years. Maybe I’m just not hip enough, but this place oozes wanna be pretentiousness, and being in Concord doesn’t help that. Hey kids, we’re a cool coffee shop, never mind our corporate overlords and union busting, just buy another shitty drink and don’t forget to use our mobile app! If anyone wants this gift card with $19.04 on it, hmu! I don’t need another ice tea that tastes like dish soap.
The location is cool. One of the original spots
The place is very small, and the parking lot is even smaller. I think there are times it would be hard to find parking. Baristas were amazing, and had a great personality. I would definitely come more often if I lived closer just for their amazing service.
Atmosphere: 3
Food: 4
Service: 5
Peddling $5 caffeinated sugar water to kids. Nice marketing to target kids and get them loaded on sugar and caffeine every day after school.
Kid-friendliness: NOT kid friendly. Coffee has caffeine naturally; refreshers have to have it added deliberately.
Atmosphere: 3
Food: 2
Service: 4
On a downhill pace. When I say no ice it's because I don't want to be drinking water in an hour. You can still use chilled coffee like Dunkin does. And you can still fill the cup. Caters to high school influencers who are good at influencing me not to go there. Also, maybe I'm old enough to decide if I can tolerate the amount of caffeine in a venti cold press.
Atmosphere: 2
Food: 2
Service: 4
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