I ordered a cake on December 19 for Pick up December 23rd. The worst customer service. I spoke to a man over the phone and I clearly told the man I wanted a strawberry shortcake with red and green decorations with the writing 12/2023. The first mistake was the writing on the cake they wrote “ 12/20/2023” I told them that was incorrect that I wanted the cake to say 12/2023. The Manager then said she will fix it and took a cake off the shelf, I was surprised because I ordered a Strawberry shortcake… the man I spoke to on the phone took my order and did not inform me that they did not take special request orders and chose the flavor of my cake for me. I informed the manager of this and she said “ there is no man back here and we don’t do those types of orders.” I said that’s fine but one of your staff members did not inform me of that. Not only was the Manager rude but the Customer service was horrible. The writing on the cake is bad the 3 on 2023 looks like a 9. I started looking for a different cake at that point because I did not want to interact with the manager anymore she stood there just watching me and my daughter look at other cakes then followed us all the way to the register to see if we still took the cake and paid for it. As a manger you should have better customer service there was clearly a misunderstanding starting from the phone call and she did not acknowledge that at all, then got mad and caught an attitude with me because they wrote the incorrect date on the cake and probably the most disgusting and disrespectful thing was standing and watching me and my daughter look at other cakes then follow us to the register and watch us pay. As a description she is white with glasses and white spikey hair.
Atmosphere: 1
Food: 1
Service: 1
Liming Chen
It’s a typical BJ! Will have a 5 star if it have BJ gas station here! Quiet BJ, the line is short but waiting time is somehow a little longer than expected.
Joan Oloughlin
30 minutes in a line because they wouldn't have people on the registers. one register with a person the rest self check out...SAD just SAD
Jen MacKeen
Went to bjs tonight and had the WORST experience I’ve ever had there. I got Similac checks for formula in the mail and brought them since they said “accepted everywhere that sells Similac” went to customer service and the RUDE rep told me “we don’t accept coupons from other retailers” I explained it wasn’t a coupon it was specifically written as a check for Similac. I asked could I talk to the manager. I remember using these before with my oldest. She called the manager and the manager (Elizabeth in the Dedham store) wouldn’t come talk to me. Wouldn’t take a look at what I was talking about and just couldn’t be bothered.
To me saving the $30 is just a nice extra… but to the mom that doesn’t have money…. That $30 is a big deal! Especially during a formula shortage! Do better Bjs Dedham! — at BJ's Wholesale Club (Dedham, MA).
Jen MacKeen
Went to bjs tonight and had the WORST experience I’ve ever had there. I got Similac checks for formula in the mail and brought them since they said “accepted everywhere that sells Similac” went to customer service and the RUDE rep told me “we don’t accept coupons from other retailers” I explained it wasn’t a coupon it was specifically written as a check for Similac. I asked could I talk to the manager. I remember using these before with my oldest. She called the manager and the manager (Elizabeth in the Dedham store) wouldn’t come talk to me. Wouldn’t take a look at what I was talking about and just couldn’t be bothered. To me saving the $30 is just a nice extra… but to the mom that doesn’t have money…. That $30 is a big deal! Especially during a formula shortage! Do better Bjs Dedham! — at BJ's Wholesale Club (Dedham, MA).
Oniguel Sanchez
(Translated by Google) A dance well(Original)Una baina bien
Tony Clark
Very good cakes. Their custard filling cakes.
Lavonia Neal
prices, selections and parking are great! also great customer service!
Mario Teran
Service is improving via the bj express scan app you can scam all you purchases as you shop.
E Simon
Don't come on a Saturday or Sunday afternoon, unless you enjoy standing in lines for a long time.
I ordered a cake on December 19 for Pick up December 23rd. The worst customer service. I spoke to a man over the phone and I clearly told the man I wanted a strawberry shortcake with red and green decorations with the writing 12/2023. The first mistake was the writing on the cake they wrote “ 12/20/2023” I told them that was incorrect that I wanted the cake to say 12/2023. The Manager then said she will fix it and took a cake off the shelf, I was surprised because I ordered a Strawberry shortcake… the man I spoke to on the phone took my order and did not inform me that they did not take special request orders and chose the flavor of my cake for me. I informed the manager of this and she said “ there is no man back here and we don’t do those types of orders.” I said that’s fine but one of your staff members did not inform me of that. Not only was the Manager rude but the Customer service was horrible. The writing on the cake is bad the 3 on 2023 looks like a 9. I started looking for a different cake at that point because I did not want to interact with the manager anymore she stood there just watching me and my daughter look at other cakes then followed us all the way to the register to see if we still took the cake and paid for it. As a manger you should have better customer service there was clearly a misunderstanding starting from the phone call and she did not acknowledge that at all, then got mad and caught an attitude with me because they wrote the incorrect date on the cake and probably the most disgusting and disrespectful thing was standing and watching me and my daughter look at other cakes then follow us to the register and watch us pay. As a description she is white with glasses and white spikey hair.
Atmosphere: 1
Food: 1
Service: 1
It’s a typical BJ! Will have a 5 star if it have BJ gas station here! Quiet BJ, the line is short but waiting time is somehow a little longer than expected.
30 minutes in a line because they wouldn't have people on the registers. one register with a person the rest self check out...SAD just SAD
Went to bjs tonight and had the WORST experience I’ve ever had there. I got Similac checks for formula in the mail and brought them since they said “accepted everywhere that sells Similac” went to customer service and the RUDE rep told me “we don’t accept coupons from other retailers” I explained it wasn’t a coupon it was specifically written as a check for Similac. I asked could I talk to the manager. I remember using these before with my oldest. She called the manager and the manager (Elizabeth in the Dedham store) wouldn’t come talk to me. Wouldn’t take a look at what I was talking about and just couldn’t be bothered. To me saving the $30 is just a nice extra… but to the mom that doesn’t have money…. That $30 is a big deal! Especially during a formula shortage! Do better Bjs Dedham! — at BJ's Wholesale Club (Dedham, MA).
Went to bjs tonight and had the WORST experience I’ve ever had there. I got Similac checks for formula in the mail and brought them since they said “accepted everywhere that sells Similac” went to customer service and the RUDE rep told me “we don’t accept coupons from other retailers” I explained it wasn’t a coupon it was specifically written as a check for Similac. I asked could I talk to the manager. I remember using these before with my oldest. She called the manager and the manager (Elizabeth in the Dedham store) wouldn’t come talk to me. Wouldn’t take a look at what I was talking about and just couldn’t be bothered. To me saving the $30 is just a nice extra… but to the mom that doesn’t have money…. That $30 is a big deal! Especially during a formula shortage! Do better Bjs Dedham! — at BJ's Wholesale Club (Dedham, MA).
(Translated by Google) A dance well(Original)Una baina bien
Very good cakes. Their custard filling cakes.
prices, selections and parking are great! also great customer service!
Service is improving via the bj express scan app you can scam all you purchases as you shop.
Don't come on a Saturday or Sunday afternoon, unless you enjoy standing in lines for a long time.
Restaurantji Recommends
They have a great selection of wine and other alcoholic beverages
Comprando comiaaa
Don't wear a red vest or people will think you work here and ask for help
Great prices on wine & liquor, as well as eye glasses & contacts. Sundays are way too busy.
Great place for deals!
Loading...