Dunkin'

36 Sawmill Ln, Dedham
(781) 686-1603

Recent Reviews

Sincere Yemaya

Great service

Ramon G

pace was super busy during rush hour

lillyanna deluccia

The drive through girl will give you attitude and talk about you while you’re sitting clearly ear shot in the drive through because she can’t listen enough to understand the difference between a “matcha” and a “latte.”

Service: 1

Kaijahna Tyson

I had the worst experience here. I knew the day was coming when I had got into an argument with the manager and her worker. Her worker made my coffee completely wrong . So when I try to ask who can make my drink over everyone looked at me. The manager finally replied and asked how do I want my coffee I tried to tell her she kept talking over me , to the point where she said go by my coffee somewhere else in front of everyone. Until there is new management I will not be returning. There is no friendly faces at this location at all.

Food: 1

Service: 1

Recommended dishes: Donuts

LUISA RIJO

You get the worst service from the leading managers on site. They are Hispanic but in their minds they consider themselves white, they are only nice to white people. And it's not about making myself a victim but I live next door and I see the difference between the treatment, I decided to write because it has already happened a lot that they offend the Hispanics who come to the establishment. Apart from that, their treatment is horrible, the employees are people, they are 2 people without love for what they do. I don't think they are the only owners of that, there must be someone else to take control because they are very bad.

Double o-seven

I waited over 10 minutes for a coffee that one old woman was making and looked like no one wanted to help her. There was a young man making food and looked to be quite slow. I placed a mobile order and it wasn’t ready just one simple coffee! Unbelievable. Spoke to the manager and just seemed rude and didn’t want to hear me out. Would never visit this location again! Every time I come to pick up my mobile it’s always that one older woman in the front alone it seems like too much for one person at times….

Atmosphere: 1

Food: 3

Service: 1

Antonio Rodriguez

Horrible dunkin donuts, the hash browns are so over cooked you could chip a tooth, the workers there are horrible, they close at 9 if you go there anytime after 6 they already start putting there donuts and muffins away, one time I went there at 730 and they refused to make anything besides coffee.

Atmosphere: 1

Food: 1

Service: 1

Kimberly Maxwell

the rudest laziest people in the drive through. and they make their iced coffee the night before to save time that is not how Dunkin’s is supposed to do

Atmosphere: 1

Food: 1

Service: 1

Saphire Fire

The staff there is excellent and very on

Atmosphere: 5

Service: 5

Richard Taylor

I have to say I used to be able to go here and get my coffee getting it right but now I go and it’s always my coffees wrong and then the person behind the counter is arguing with you about the coffee when I said it’s not the right coffee it was black with no cream in it and it did not taste right I don’t know who’s running the place there but coffee is not great and the food hasn’t been great as well please get someone new in there to work the service is very terrible

Atmosphere: 1

Food: 1

Service: 1

Jun Rodriguez

They close at 9pm. I went there at 755 PM and they refused to take my

Atmosphere: 1

Food: 3

Service: 1

RiotAct2 Cchertv

Since this new screaming manager came in with new staff, my coffees are wrong! There's yelling supervisors in the afternoon, the workers that has been there are awesome,but this new crew --- GOTTA GO!!!

Atmosphere: 4

Food: 1

Service: 1

Recommended dishes: Coffee Roll, Bagels

JE W

Went through the drive thru and was told they didnt want to make food. So we left. I’ve had terrible service at this location before, but never had someone straight out say they don’t want to work.

Food: 1

Service: 1

CherRiotAct CcherTvZadeh

New crew needs to know all the options. Vanilla shot to French vanilla swirl...TASTES THE DIFFERENCE!In the am the donuts are melted. Eww!!The new supervisor/ manager is only good at yelling at the workers when my coffee is wrong, poor crew and customers have to listen to the new yelling beast and we got to accept a wrong coffee order !Help these guys out !

Atmosphere: 3

Food: 3

Service: 2

Recommended dishes: Donuts, Bagels

George

If. I could give 0 stars I would terrible service and

Atmosphere: 1

Food: 1

Service: 1

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