Very disappointing. I am a big kellys fan but the service by the women at the register was not good. My roast beef sandwich was not as I ordered. I had asked for extra bbq sauce and got non. Non on the sandwich , non on the side. By the time I realized it, I was home.
Ed B.
As a longtime fan of Kelley's I went to try their new Dedham location. I was very disappointed with the total lack of customer service. I waited at the counter for 5 MINUTES, no one seemed interested in taking my order. I won't be back. Staff was totally unattentive. Being very disappointed, I don't think that I will try that store again.
irma nieva
Kid-friendliness: Good kids option.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Clam Chowder
Jay M.
Went there for my third visit since opening. Franchise still hadn't gotten together. Ordered a large 3 way , small side scallop and used free coupon for green St. Patrick's frappe. Guy takes eat in order and gives me a #15 sign to put on my table. I go to get napkins; can't get out of the flawed dispensers??? Have to pull entire insert out to get my 20 napkins vs 3-4 if dispensary worked. Sit at table; later I see this counter girl walking around in circles wondering where person for order is ? I asked is that a large roast beef and scallop and look at slip on tray and it says binn5???? How is girl going to know this is the number 15 on my table? Dumb manager allowing? Roast beef looks less roast beef than guy's sandwich at next table. Then roll not even toasted and dry... sucky roll , last visit it was toasted... inconsistency in quality. Scallops in a bag? Why? No fork? No free frappe and says on slip a frappe? Didn't girl see a fork needed for eating scallops? Or the it frappe not on tray? Up to counter to beg for fork and my free frappe... girl went on a break and she shows up after break 16 minutes with the frappe ? Scallops abundant and 3 times what I wanted for 35 bucks? How about 1/3 as much and 1/4 the cost? Scallops breading no taste , fresh scallops but no taste... Frappe ok, wouldn't have ordered unless was free. Corporate needs to help the owner the franchisee? The roast beef 3 way at Mak's in Norwood down the highway a better sandwich at less cost ... one star for this Kelley's ; but quantity of scallops made it a 2 star. The different type and size scallops since last visit ? Bay vs cape vs sea . These looked to be sea smaller sea scallops but not diver size sea scallops . Good news was the extra scallops were actually better next day reheated in home air fryer.the tarter that was concrete was creamy when left out at room temperature... restaurant must keep it frozen or in refrigerator vs allowing a warming before serving? I might order scallops again and re cook at home air fryer.
Mitchell Dunn
Keep with the namesake. Their roast beef is truly top tier, but other than that I am extremely disappointed. Their fried fish sandwich was gross, their onion rings are uninspired, and their french fries require salt.As for their service it is horrendous. I waited over a minute at the drive through intercom but ended up parking and goin in. While ordering, the cashier erroneously put an addition of bacon on my sandwich, which I was charged for. I saw the modification on the order slip when I received my food, but they didn't put any bacon on my sandwich. They were clever enough to know that I didn't want bacon, but only after they had charged me for it.
Atmosphere: 3
Food: 3
Service: 1
Matthew Rothwell
Very clean and friendly staff. The food was very tasty and didn't wait long for my food.
Atmosphere: 5
Food: 5
Service: 5
Susan G.
We did takeout and the cashier wasn't very friendly. We both got the lobster roll ad for 24.95 we expected fresh lobster. This was stringy and tasted fishy. We think it was from frozen. I had the clam chowder which was okay. I've been to the original Kelly's, the one on route 1 Saugus and Framingham. They were all delicious and fresh. I'm glad I didn't take an out of town guest with me.
Slitel
Don't get the clam chowder. Ordered it for take out and it was like white colored water. Clam chowder should be creamy and thick. This was definitely watery. No thicker then coffee. As the saying goes ten bucks and down the drain case that's where it went.Called up dedham kelleys and lady would do nothing. Nice customer service.Now I will say best roast beef around.
Atmosphere: 3
Food: 1
Service: 1
Metal Mike69
1st time here In Dedham at Kelly's Roast Beef. I've had them before and it was nothing special to me that came out of that experience. The Kelly's in Lynn, , Ma I've ate there and I found out that they are in fact known for their very rare but buttery roast beef sandwiches with a special sauce. My friend recommended it so I went. I did buy a lge. Rb with special sauce. When I finally sat down and finally got a chance to try it. Let see that I was pleasantly surprised at how well this sandwiche worked for me with the perfect blend of the sauce it made for a very good sandwich. But the one in Dedham,Ma I went in and ordered a sea scalloped plate with a side of coleslaw and a coffee smoothie for the wife. Total came to a little over $45 which got my eyes going. Anyway it wasn't much of a wait time for the food. We got home and my family got into there scallop plate. In the end with no complaints about the food but if anything the price is what they questioned. I don't care to much for the price if it can deliver the goods then that justifies any price. I'd highly recommend going there to eat. It's a very clean environment that makes inviting to vome into eat.
Atmosphere: 5
Food: 5
Service: 4
Cathy Brown
So disappointed. I was looking forward to a rare roast beef sandwich and what I got was medium roast beef with not even pink meat. If i hadn't done take out I would have taken it back. This meat should not have even been served to anybody.
Service excellent-roast beef sandwich had zero flavor/fried clam plate abysmal(soggy soft zero flavor-terrible)was eagerly awaiting this location-never ever going back-OUTRIGHT SUCked(I agree wholeheartedly with other reviews as to the roast beef having ZERO flavor- awful
C J.
Food is good. Service...Well, I just had to call the restaurant to get someone to actually take my order at the drive through because no one was paying attention. So, you decide
Margaret Brennan
We got food to go was my first time eating at Kelly’s and my Roast beef sandwich was amazing. My father in-law got the fish sandwich he loved it. My mother in-law got the clam chowder was a little thick for the 92 year old but good. Loved how big the onion rings were. We will be back
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Large Roast Beef 13 49, Clam Chowder
Wm S.
Best sandwich on earth: perfectly prepared every time. This place is ridiculous, I feel like Santa Claus whenever a bring my wife and kids home a Kelly's RB sandwich and onion rings: best marital therapy possible!
Adrian D.
We arrived here for lunch and the drive-thru line was all the way to the street. The dining room was closed, so we had no choice but to use the drive-thru. It took 40 minutes to get to the front of the line. We ordered two roast beef sandwiches and a large order of French fries to share. The food was ready in about 5 minutes. The bag was big and felt heavy, so we took it and went on our way. When we arrived at our destination, there were no fries in the bag. No napkins either. We called the restaurant, hoping we could go back and get the fries we paid for, but no one answered the phone. The sandwiches were good, but not good enough to make up for the long wait and the improperly fulfilled order. Probably won't go back.
Very disappointing. I am a big kellys fan but the service by the women at the register was not good. My roast beef sandwich was not as I ordered. I had asked for extra bbq sauce and got non. Non on the sandwich , non on the side. By the time I realized it, I was home.
As a longtime fan of Kelley's I went to try their new Dedham location. I was very disappointed with the total lack of customer service. I waited at the counter for 5 MINUTES, no one seemed interested in taking my order. I won't be back. Staff was totally unattentive. Being very disappointed, I don't think that I will try that store again.
Kid-friendliness: Good kids option.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Clam Chowder
Went there for my third visit since opening. Franchise still hadn't gotten together. Ordered a large 3 way , small side scallop and used free coupon for green St. Patrick's frappe. Guy takes eat in order and gives me a #15 sign to put on my table. I go to get napkins; can't get out of the flawed dispensers??? Have to pull entire insert out to get my 20 napkins vs 3-4 if dispensary worked. Sit at table; later I see this counter girl walking around in circles wondering where person for order is ? I asked is that a large roast beef and scallop and look at slip on tray and it says binn5???? How is girl going to know this is the number 15 on my table? Dumb manager allowing? Roast beef looks less roast beef than guy's sandwich at next table. Then roll not even toasted and dry... sucky roll , last visit it was toasted... inconsistency in quality. Scallops in a bag? Why? No fork? No free frappe and says on slip a frappe? Didn't girl see a fork needed for eating scallops? Or the it frappe not on tray? Up to counter to beg for fork and my free frappe... girl went on a break and she shows up after break 16 minutes with the frappe ? Scallops abundant and 3 times what I wanted for 35 bucks? How about 1/3 as much and 1/4 the cost? Scallops breading no taste , fresh scallops but no taste... Frappe ok, wouldn't have ordered unless was free. Corporate needs to help the owner the franchisee? The roast beef 3 way at Mak's in Norwood down the highway a better sandwich at less cost ... one star for this Kelley's ; but quantity of scallops made it a 2 star. The different type and size scallops since last visit ? Bay vs cape vs sea . These looked to be sea smaller sea scallops but not diver size sea scallops . Good news was the extra scallops were actually better next day reheated in home air fryer.the tarter that was concrete was creamy when left out at room temperature... restaurant must keep it frozen or in refrigerator vs allowing a warming before serving? I might order scallops again and re cook at home air fryer.
Keep with the namesake. Their roast beef is truly top tier, but other than that I am extremely disappointed. Their fried fish sandwich was gross, their onion rings are uninspired, and their french fries require salt.As for their service it is horrendous. I waited over a minute at the drive through intercom but ended up parking and goin in. While ordering, the cashier erroneously put an addition of bacon on my sandwich, which I was charged for. I saw the modification on the order slip when I received my food, but they didn't put any bacon on my sandwich. They were clever enough to know that I didn't want bacon, but only after they had charged me for it.
Atmosphere: 3
Food: 3
Service: 1
Very clean and friendly staff. The food was very tasty and didn't wait long for my food.
Atmosphere: 5
Food: 5
Service: 5
We did takeout and the cashier wasn't very friendly. We both got the lobster roll ad for 24.95 we expected fresh lobster. This was stringy and tasted fishy. We think it was from frozen. I had the clam chowder which was okay. I've been to the original Kelly's, the one on route 1 Saugus and Framingham. They were all delicious and fresh. I'm glad I didn't take an out of town guest with me.
Don't get the clam chowder. Ordered it for take out and it was like white colored water. Clam chowder should be creamy and thick. This was definitely watery. No thicker then coffee. As the saying goes ten bucks and down the drain case that's where it went.Called up dedham kelleys and lady would do nothing. Nice customer service.Now I will say best roast beef around.
Atmosphere: 3
Food: 1
Service: 1
1st time here In Dedham at Kelly's Roast Beef. I've had them before and it was nothing special to me that came out of that experience. The Kelly's in Lynn, , Ma I've ate there and I found out that they are in fact known for their very rare but buttery roast beef sandwiches with a special sauce. My friend recommended it so I went. I did buy a lge. Rb with special sauce. When I finally sat down and finally got a chance to try it. Let see that I was pleasantly surprised at how well this sandwiche worked for me with the perfect blend of the sauce it made for a very good sandwich. But the one in Dedham,Ma I went in and ordered a sea scalloped plate with a side of coleslaw and a coffee smoothie for the wife. Total came to a little over $45 which got my eyes going. Anyway it wasn't much of a wait time for the food. We got home and my family got into there scallop plate. In the end with no complaints about the food but if anything the price is what they questioned. I don't care to much for the price if it can deliver the goods then that justifies any price. I'd highly recommend going there to eat. It's a very clean environment that makes inviting to vome into eat.
Atmosphere: 5
Food: 5
Service: 4
So disappointed. I was looking forward to a rare roast beef sandwich and what I got was medium roast beef with not even pink meat. If i hadn't done take out I would have taken it back. This meat should not have even been served to anybody.
Atmosphere: 3
Food: 1
Service: 5
Recommended dishes: Roast Beef Three-Way Meal
Restaurantji Recommends
Service excellent-roast beef sandwich had zero flavor/fried clam plate abysmal(soggy soft zero flavor-terrible)was eagerly awaiting this location-never ever going back-OUTRIGHT SUCked(I agree wholeheartedly with other reviews as to the roast beef having ZERO flavor- awful
Food is good. Service...Well, I just had to call the restaurant to get someone to actually take my order at the drive through because no one was paying attention. So, you decide
We got food to go was my first time eating at Kelly’s and my Roast beef sandwich was amazing. My father in-law got the fish sandwich he loved it. My mother in-law got the clam chowder was a little thick for the 92 year old but good. Loved how big the onion rings were. We will be back
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Large Roast Beef 13 49, Clam Chowder
Best sandwich on earth: perfectly prepared every time. This place is ridiculous, I feel like Santa Claus whenever a bring my wife and kids home a Kelly's RB sandwich and onion rings: best marital therapy possible!
We arrived here for lunch and the drive-thru line was all the way to the street. The dining room was closed, so we had no choice but to use the drive-thru. It took 40 minutes to get to the front of the line. We ordered two roast beef sandwiches and a large order of French fries to share. The food was ready in about 5 minutes. The bag was big and felt heavy, so we took it and went on our way. When we arrived at our destination, there were no fries in the bag. No napkins either. We called the restaurant, hoping we could go back and get the fries we paid for, but no one answered the phone. The sandwiches were good, but not good enough to make up for the long wait and the improperly fulfilled order. Probably won't go back.