Staff is extremely rude, and does not have any kind of customer service skill. I was not even able to purchase my order, as they would not let me. I will not be coming back here. The dunkin in this area are awful. And a side note? It would help if your employees spoke the language of all of customers, not just some of them. Awful. Deserves zero stars.
Atmosphere: 1
Food: 1
Service: 1
Norberto Caraballo
Says online it's open at 4:30 and it's 4:50 am and there still not open
Southpaw Solution's Pablo
Said it was open but I showed up at 4:50 and it's not I was told play someone working at the gas station and another person who was shopping there that it opens at 5:00
Olivia Wysk
every single time i come to this dunkin, they mess up my order. it does not matter what it is, it always tastes like river water. this time my boyfriend ordered a mocha cold brew with cold foam and an iced coffee. they did not put cold foam or mocha in the cold brew, and they didn’t put any flavoring or cream in the coffee, just sugar. it even says “”mocha cold brew with cold foam” and “iced coffee with butter pecan and cream and sugar” on the stickers on the side of the cup. my boyfriend didn’t go back in the store and brought it to me. and i had to doctor it up. i would like to add that the employees are 95% of the time working by themselves, and my boyfriend says that the kid taking his order looked very confused. poor thing. learn how to train your employees correctly. i don’t usually leave bad reviews but i’m honestly fed up with this place. too bad this is the only dunkin in south deerfield.
Atmosphere: 1
Food: 1
Service: 1
Lucky Star
every single time i come to this dunkin, they mess up my order. it does not matter what it is, it always tastes like river water. this time my boyfriend ordered a mocha cold brew with cold foam and an iced coffee. they did not put cold foam or mocha in the cold brew, and they didn’t put any flavoring or cream in the coffee, just sugar. it even says “”mocha cold brew with cold foam” and “iced coffee with butter pecan and cream and sugar” on the stickers on the side of the cup. my boyfriend didn’t go back in the store and brought it to me. and i had to doctor it up. i would like to add that the employees are 95% of the time working by themselves, and my boyfriend says that the kid taking his order looked very confused. poor thing. learn how to train your employees correctly. i don’t usually leave bad reviews but i’m honestly fed up with this place. too bad this is the only dunkin in south deerfield.
Atmosphere: 1
Food: 1
Service: 1
Rachael
DO NOT LET VANESSA MAKE YOUR DRINKS OR YOUR FOOD. Every morning my fiance and I get our coffee/hot chocolate from this location and EVERYTIME Vanessa makes our order it’s wrong. Yeah getting an order wrong every once in a while that’s an accident, but EVERY SINGLE TIME that just makes me feel like she does it on purpose or that she just doesn’t care about what people actually want and just makes it however she feels like making it.Now for the Dunkin as a whole, besides maybe 2 or 3 employees the customer service is terrible. Most of the employees there in the morning will just stand there screaming at each other in Spanish ( you can hear them all the way across the store when your standing at the circle k coolers) while ignoring customers waiting to have their orders taken. DONNA and RICHARD are the ONLY employees that take the time to make orders correctly. Everyone else stands there on their phones. They have order screens but always have to ask u a million times how you like your order made and then still make it wrong .
L O'C
The food isn't always hot neither is the coffee as hot as I would like I should say however I do run on
Atmosphere: 5
Food: 4
Service: 5
lost alot (Six)
The food isn't always hot neither is the coffee as hot as I would like I should say however I do run on
Atmosphere: 5
Food: 4
Service: 5
Jessica Perlman-Vanderpool
It always hits the spot! That being said, I wish Dunkin had the same type of ambiance as their competition. They miss the mark on the little things, but the coffee saves them.
The food isn't always hot neither is the coffee as hot as I would like I should say however I do run on
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Iced Latte
lena cornella (Six)
The food isn't always hot neither is the coffee as hot as I would like I should say however I do run on
Atmosphere: 5
Food: 4
Service: 5
Nicole C
Great coffee.
Atmosphere: 5
Food: 5
Service: 5
Sarah Tone
Bagel minis were burnt on top and omelet bites were barely lukewarm and tasted burnt even though those weren’t. Maybe the toaster isn’t clean? Either way, not going to this DD again.
Atmosphere: 3
Food: 2
Service: 4
SKIPJACK
Fresh hot coffee, who could ask for anything more? The young lady at the counter was kind enough to take our Yeti mugs to refill. Saves cups and lids. Saves them money, and one day, perhaps everyone will use a reusable stainless steel coffee mug.
Staff is extremely rude, and does not have any kind of customer service skill. I was not even able to purchase my order, as they would not let me. I will not be coming back here. The dunkin in this area are awful. And a side note? It would help if your employees spoke the language of all of customers, not just some of them. Awful. Deserves zero stars.
Atmosphere: 1
Food: 1
Service: 1
Says online it's open at 4:30 and it's 4:50 am and there still not open
Said it was open but I showed up at 4:50 and it's not I was told play someone working at the gas station and another person who was shopping there that it opens at 5:00
every single time i come to this dunkin, they mess up my order. it does not matter what it is, it always tastes like river water. this time my boyfriend ordered a mocha cold brew with cold foam and an iced coffee. they did not put cold foam or mocha in the cold brew, and they didn’t put any flavoring or cream in the coffee, just sugar. it even says “”mocha cold brew with cold foam” and “iced coffee with butter pecan and cream and sugar” on the stickers on the side of the cup. my boyfriend didn’t go back in the store and brought it to me. and i had to doctor it up. i would like to add that the employees are 95% of the time working by themselves, and my boyfriend says that the kid taking his order looked very confused. poor thing. learn how to train your employees correctly. i don’t usually leave bad reviews but i’m honestly fed up with this place. too bad this is the only dunkin in south deerfield.
Atmosphere: 1
Food: 1
Service: 1
every single time i come to this dunkin, they mess up my order. it does not matter what it is, it always tastes like river water. this time my boyfriend ordered a mocha cold brew with cold foam and an iced coffee. they did not put cold foam or mocha in the cold brew, and they didn’t put any flavoring or cream in the coffee, just sugar. it even says “”mocha cold brew with cold foam” and “iced coffee with butter pecan and cream and sugar” on the stickers on the side of the cup. my boyfriend didn’t go back in the store and brought it to me. and i had to doctor it up. i would like to add that the employees are 95% of the time working by themselves, and my boyfriend says that the kid taking his order looked very confused. poor thing. learn how to train your employees correctly. i don’t usually leave bad reviews but i’m honestly fed up with this place. too bad this is the only dunkin in south deerfield.
Atmosphere: 1
Food: 1
Service: 1
DO NOT LET VANESSA MAKE YOUR DRINKS OR YOUR FOOD. Every morning my fiance and I get our coffee/hot chocolate from this location and EVERYTIME Vanessa makes our order it’s wrong. Yeah getting an order wrong every once in a while that’s an accident, but EVERY SINGLE TIME that just makes me feel like she does it on purpose or that she just doesn’t care about what people actually want and just makes it however she feels like making it.Now for the Dunkin as a whole, besides maybe 2 or 3 employees the customer service is terrible. Most of the employees there in the morning will just stand there screaming at each other in Spanish ( you can hear them all the way across the store when your standing at the circle k coolers) while ignoring customers waiting to have their orders taken. DONNA and RICHARD are the ONLY employees that take the time to make orders correctly. Everyone else stands there on their phones. They have order screens but always have to ask u a million times how you like your order made and then still make it wrong .
The food isn't always hot neither is the coffee as hot as I would like I should say however I do run on
Atmosphere: 5
Food: 4
Service: 5
The food isn't always hot neither is the coffee as hot as I would like I should say however I do run on
Atmosphere: 5
Food: 4
Service: 5
It always hits the spot! That being said, I wish Dunkin had the same type of ambiance as their competition. They miss the mark on the little things, but the coffee saves them.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Iced Macchiato, Iced Latte, Coffee Roll, Coolatta, Donuts, Munchkins Donut Hole Treats, Caramel Iced Macchiato, Assorted Half Dozen or Dozen Donuts
Says open until 10pm. Saturday night. 8:45 and closed
Restaurantji Recommends
The food isn't always hot neither is the coffee as hot as I would like I should say however I do run on
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Iced Latte
The food isn't always hot neither is the coffee as hot as I would like I should say however I do run on
Atmosphere: 5
Food: 4
Service: 5
Great coffee.
Atmosphere: 5
Food: 5
Service: 5
Bagel minis were burnt on top and omelet bites were barely lukewarm and tasted burnt even though those weren’t. Maybe the toaster isn’t clean? Either way, not going to this DD again.
Atmosphere: 3
Food: 2
Service: 4
Fresh hot coffee, who could ask for anything more? The young lady at the counter was kind enough to take our Yeti mugs to refill. Saves cups and lids. Saves them money, and one day, perhaps everyone will use a reusable stainless steel coffee mug.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wake-Up Wrap - Egg and Cheese
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