Very disappointed. I haven't gone into Pollo campero in YEARS, the last time i went was the one in chelsea back elementary school. I decided to go this one and i was surprised with the prices. In total it was 26 dollars, we got a 10 dollar meal and a two piece meal. Sandwich, buns were cold, barely any sauce on it, chicken wasn't bad. It was pretty good, the two piece IS THE WORST ONE! My friend got a normal big size and the second piece was a SMALLER size. The loaf bread is whatever and the drinks were good and plantains were good. The service to get the food took nearly half an hour. We ordered at 4:11pm and we received the food at 4:38pm. Slow service, terrible portion for the prices. Same goes to the rewards 256 points in total.
Atmosphere: 3
Food: 2
Service: 3
John Barcus
Order was not complete...food was very disappointing. When we called back girl said she couldn't speak English and there was no one there that spoke English...
Food: 1
Service: 1
Rhonda Ledley
Will not eat there again
Atmosphere: 3
Food: 3
Service: 3
Jayce Huang
Pollo Campero was my favorite fried chicken near Boston, the quality goes down every year. I waited here about 25min, full line of waiting but not even a meal was ready, crazy
Atmosphere: 1
Food: 4
Service: 1
Francis Ordonez
Excellent
Atmosphere: 5
Food: 5
Service: 5
Ayad Mirza
Karla is one of the best customer service I have dealt with in resturant. She is nice, welcoming and literally running to have customers orders ready professionally, quick and with a smile. Food was great and the chicken sandwich was very good. I would definitely recommend this place because of the delicious chicken sandwich and the way Karla and another staff have treated me
Atmosphere: 5
Food: 5
Service: 5
AMANDA
Always awesome
Atmosphere: 5
Food: 5
Service: 5
Franklin Raj Aaron
The billing counter staffs r very rude . They r nice to only Spanish people. It’s like completely Spanish staffs. They very very rude staffs . The chicken is ok because there is no KFC near by East Boston . So there is no choice for chicken fry . So have to go here . There is one guy in billing counter , I think he the only guy who knows little bit English , he throws big time attitude as if he owns the business. Terrible service .
Atmosphere: 1
Food: 2
Service: 1
Chelsea M
Chicken has amazing flavor every time and cooked to perfection. Love their food so much
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Chicken, French Fries, Yuca Fries
Food was absolutely amazing. As a Caucasian woman I was ignored. I don’t speak Spanish but I love everyone. My order was not correct and it was not well received, with management telling me they personally made my order, however it never made it into my bag. That’s unfortunate because they make divine chicken and beans. I make a point to treat others as I want to be treated. I acknowledge everyone no matter what they look like. Wish it was like that there. Left in tears after waiting 10 minutes on the first trip and 20 when I returned. This on a trip to see family that I see once a year so every moment wasted is upsetting due to being away from them to wait on an error.
Atmosphere: 5
Food: 5
Service: 2
Emil H
Chicken popcorn all the way!
Atmosphere: 5
Food: 5
Service: 5
Angelo B
I had a terrible experience at Pollo Campero and will never be returning. My order was supposed to be ready at 8:27 PM, but the chicken wasn’t even done until 8:45. After waiting all that extra time, I expected fresh food, but what I got was awful. The chicken was super greasy, didn’t taste fresh at all, and was just overall disappointing. The sweet plantains were just as bad—mushy and flavorless.
For the price, this place is absolutely not worth it. If you’re craving fried chicken, you’re better off going a few doors down to Shaw’s—it’s fresher, tastes way better, and costs a fraction of the price. Save your money and skip Pollo Campero.
Atmosphere: 1
Food: 1
Service: 2
maximiliano Rodrigues
This chicken has no flavor at all. I don't know why they call it free-range chicken, which is worse food in its flavor.
Kate Aviles Ramirez
The food is always amazing, delicious, and fresh. Definitely my number 1 choice when eating out. Don't even get me started on the service, I have no complaints. Overall this is one of the best pollo campero I've been to everything is always great, you can tell they're very attentive and keep the restaurant very clean.
Very disappointed. I haven't gone into Pollo campero in YEARS, the last time i went was the one in chelsea back elementary school. I decided to go this one and i was surprised with the prices. In total it was 26 dollars, we got a 10 dollar meal and a two piece meal. Sandwich, buns were cold, barely any sauce on it, chicken wasn't bad. It was pretty good, the two piece IS THE WORST ONE! My friend got a normal big size and the second piece was a SMALLER size. The loaf bread is whatever and the drinks were good and plantains were good. The service to get the food took nearly half an hour. We ordered at 4:11pm and we received the food at 4:38pm. Slow service, terrible portion for the prices. Same goes to the rewards 256 points in total.
Atmosphere: 3
Food: 2
Service: 3
Order was not complete...food was very disappointing. When we called back girl said she couldn't speak English and there was no one there that spoke English...
Food: 1
Service: 1
Will not eat there again
Atmosphere: 3
Food: 3
Service: 3
Pollo Campero was my favorite fried chicken near Boston, the quality goes down every year. I waited here about 25min, full line of waiting but not even a meal was ready, crazy
Atmosphere: 1
Food: 4
Service: 1
Excellent
Atmosphere: 5
Food: 5
Service: 5
Karla is one of the best customer service I have dealt with in resturant. She is nice, welcoming and literally running to have customers orders ready professionally, quick and with a smile. Food was great and the chicken sandwich was very good. I would definitely recommend this place because of the delicious chicken sandwich and the way Karla and another staff have treated me
Atmosphere: 5
Food: 5
Service: 5
Always awesome
Atmosphere: 5
Food: 5
Service: 5
The billing counter staffs r very rude . They r nice to only Spanish people. It’s like completely Spanish staffs. They very very rude staffs . The chicken is ok because there is no KFC near by East Boston . So there is no choice for chicken fry . So have to go here . There is one guy in billing counter , I think he the only guy who knows little bit English , he throws big time attitude as if he owns the business. Terrible service .
Atmosphere: 1
Food: 2
Service: 1
Chicken has amazing flavor every time and cooked to perfection. Love their food so much
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Chicken, French Fries, Yuca Fries
Excellent 👌
Restaurantji Recommends
Food was absolutely amazing. As a Caucasian woman I was ignored. I don’t speak Spanish but I love everyone. My order was not correct and it was not well received, with management telling me they personally made my order, however it never made it into my bag. That’s unfortunate because they make divine chicken and beans. I make a point to treat others as I want to be treated. I acknowledge everyone no matter what they look like. Wish it was like that there. Left in tears after waiting 10 minutes on the first trip and 20 when I returned. This on a trip to see family that I see once a year so every moment wasted is upsetting due to being away from them to wait on an error.
Atmosphere: 5
Food: 5
Service: 2
Chicken popcorn all the way!
Atmosphere: 5
Food: 5
Service: 5
I had a terrible experience at Pollo Campero and will never be returning. My order was supposed to be ready at 8:27 PM, but the chicken wasn’t even done until 8:45. After waiting all that extra time, I expected fresh food, but what I got was awful. The chicken was super greasy, didn’t taste fresh at all, and was just overall disappointing. The sweet plantains were just as bad—mushy and flavorless.
For the price, this place is absolutely not worth it. If you’re craving fried chicken, you’re better off going a few doors down to Shaw’s—it’s fresher, tastes way better, and costs a fraction of the price. Save your money and skip Pollo Campero.
Atmosphere: 1
Food: 1
Service: 2
This chicken has no flavor at all. I don't know why they call it free-range chicken, which is worse food in its flavor.
The food is always amazing, delicious, and fresh. Definitely my number 1 choice when eating out. Don't even get me started on the service, I have no complaints. Overall this is one of the best pollo campero I've been to everything is always great, you can tell they're very attentive and keep the restaurant very clean.
Atmosphere: 5
Food: 5
Service: 5
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