Staff is rude no customer service skills one of the worst Dunkin’s in the area
Matt Maura
I visited Dunkin' in the late afternoon for a quick bite. While the line wasn’t too long, the service was incredibly slow, with orders taking much longer than expected. I ordered three items, but waited around 15 minutes, watching as other customers received their orders, some of which were incorrect. When my order finally arrived, the coffee was made incorrectly, and my sandwich was burnt. Additionally, I overheard an employee telling a customer about having a bad day, which came across as unprofessional. Overall, it was a disappointing experience, and I hope the staff receives support to improve service and professionalism.
Atmosphere: 3
Food: 2
Service: 2
Elke R.
The best coffee in the
Atmosphere: 3
Food: 5
Service: 5
Tyler Almeida
Don’t like to open their lobby on time going from their posted times.
Service: 1
Syth Wars
Don’t go here! First off they can’t break a $20 bill at 2:23 in the afternoon then you clearly ask do not stir my coffee with the unsanitary spoon they use and they stir it. You you ask the drug addict at the window and she’ll ask them to stir it again . NO DONT STIR IT. pay attention and do your job the first time or get another job. Pathetic as hell will never go back!
Clivia Botelho
Woman at the window told us a latte comes with whip cream even though we asked for no whipI asked for a simple caramel swirl coffee with skim milk and got an original coffee! Horrible service
Food: 1
Service: 1
Steven Hacker
Good food, fast.
Atmosphere: 5
Food: 5
Service: 5
Angela Bariteau
If I could give less than one star for food I would. I just got an egg and cheese croissant that wasn't even toasted at all, and I wrote toasted on the app. And then I took a bite out of it and got a mouthful of some type of disinfectant I am so beyond disgusted and I don't have time to go in and get another sandwich because I have to go to work. I'm glad you guys clean, but I don't want to taste it!!!!!!!!
Atmosphere: 3
Food: 1
Service: 3
Dan Winsor
Ordered hot latte from counter. Fortunately took sip as I walked towards door and it was cold. Told server, she took my cup, poured my coffee into the steamer cup and steamed it. It ended up warmer but it was NOT A GOOD LATTE! Not to mention the health concerns of taking my sipped coffee back into the kitchen. I am all done with DD after hundreds and hundreds of cups. Service and drink quality are way down and not worth it.Goodbye.
Service: 1
Flores Henriquez
This is one of the better dunkins within the newbedford fairhaven area , they're usually never that packed and always been nice at the times I've gone and I haven't had a messed up order from them since they opened but I'm only speaking from my experience, the rating is based off of it being Dunkin ,all is new englanders love Dunkin but it's not a five star joint it has what we want or just enough to hold us over until we eat Eat haha but all and all this Dunkin is one of the better ones to go too , good area next to all the other shops and easy to go in and out , whoever bought that plot of land and decided to put a Dunkin their your a true business person
I have gone there multiple times and this location is absolutely TERRIBLE. I got a sausage and cheese on an English and it came uncooked and the bread wasn’t toasted at all. I couldn’t even believe it. None of the girls in there know how to follow simple directions and can’t make coffee at all I have never gotten my coffee right from there. And the woman with glasses that runs the drive thru is rude as hell and when you bring your coffee back in when it’s wrong they hand you the same coffee that you brought in back to you. I don’t know if there is a manager working there but I can’t believe that a business runs like that. Out of 10 times I went there I got the wrong thing or got terrible service every single time. If I was management I would be concerned
Atmosphere: 1
Food: 1
Service: 1
Flo
This is one of the better dunkins within the newbedford fairhaven area , they're usually never that packed and always been nice at the times I've gone and I haven't had a messed up order from them since they opened but I'm only speaking from my experience, the rating is based off of it being Dunkin ,all is new englanders love Dunkin but it's not a five star joint it has what we want or just enough to hold us over until we eat Eat haha but all and all this Dunkin is one of the better ones to go too , good area next to all the other shops and easy to go in and out , whoever bought that plot of land and decided to put a Dunkin their your a true business person
Atmosphere: 3
Food: 3
Service: 4
Cathrine “C.j.” D.
Vegetarian options: It's very comforting being an individual with food allergies tho rare my allergies that is , dunkin checks the box with always being honest and fresh
Bertram Judson
Awesome coffee
Atmosphere: 5
Food: 5
Service: 5
Gretchen Sivertsen
The food is great! The workers are nice, and the atmosphere is very nice.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: English Muffin, Muffins, Croissant, Bacon Egg and Cheese, Wake-Up Wrap - Bacon Egg and Cheese, Donuts, Dunkin' Refreshers
Staff is rude no customer service skills one of the worst Dunkin’s in the area
I visited Dunkin' in the late afternoon for a quick bite. While the line wasn’t too long, the service was incredibly slow, with orders taking much longer than expected. I ordered three items, but waited around 15 minutes, watching as other customers received their orders, some of which were incorrect. When my order finally arrived, the coffee was made incorrectly, and my sandwich was burnt. Additionally, I overheard an employee telling a customer about having a bad day, which came across as unprofessional. Overall, it was a disappointing experience, and I hope the staff receives support to improve service and professionalism.
Atmosphere: 3
Food: 2
Service: 2
The best coffee in the
Atmosphere: 3
Food: 5
Service: 5
Don’t like to open their lobby on time going from their posted times.
Service: 1
Don’t go here! First off they can’t break a $20 bill at 2:23 in the afternoon then you clearly ask do not stir my coffee with the unsanitary spoon they use and they stir it. You you ask the drug addict at the window and she’ll ask them to stir it again . NO DONT STIR IT. pay attention and do your job the first time or get another job. Pathetic as hell will never go back!
Woman at the window told us a latte comes with whip cream even though we asked for no whipI asked for a simple caramel swirl coffee with skim milk and got an original coffee! Horrible service
Food: 1
Service: 1
Good food, fast.
Atmosphere: 5
Food: 5
Service: 5
If I could give less than one star for food I would. I just got an egg and cheese croissant that wasn't even toasted at all, and I wrote toasted on the app. And then I took a bite out of it and got a mouthful of some type of disinfectant I am so beyond disgusted and I don't have time to go in and get another sandwich because I have to go to work. I'm glad you guys clean, but I don't want to taste it!!!!!!!!
Atmosphere: 3
Food: 1
Service: 3
Ordered hot latte from counter. Fortunately took sip as I walked towards door and it was cold. Told server, she took my cup, poured my coffee into the steamer cup and steamed it. It ended up warmer but it was NOT A GOOD LATTE! Not to mention the health concerns of taking my sipped coffee back into the kitchen. I am all done with DD after hundreds and hundreds of cups. Service and drink quality are way down and not worth it.Goodbye.
Service: 1
This is one of the better dunkins within the newbedford fairhaven area , they're usually never that packed and always been nice at the times I've gone and I haven't had a messed up order from them since they opened but I'm only speaking from my experience, the rating is based off of it being Dunkin ,all is new englanders love Dunkin but it's not a five star joint it has what we want or just enough to hold us over until we eat Eat haha but all and all this Dunkin is one of the better ones to go too , good area next to all the other shops and easy to go in and out , whoever bought that plot of land and decided to put a Dunkin their your a true business person
Atmosphere: 3
Food: 3
Service: 4
Restaurantji Recommends
I have gone there multiple times and this location is absolutely TERRIBLE. I got a sausage and cheese on an English and it came uncooked and the bread wasn’t toasted at all. I couldn’t even believe it. None of the girls in there know how to follow simple directions and can’t make coffee at all I have never gotten my coffee right from there. And the woman with glasses that runs the drive thru is rude as hell and when you bring your coffee back in when it’s wrong they hand you the same coffee that you brought in back to you. I don’t know if there is a manager working there but I can’t believe that a business runs like that. Out of 10 times I went there I got the wrong thing or got terrible service every single time. If I was management I would be concerned
Atmosphere: 1
Food: 1
Service: 1
This is one of the better dunkins within the newbedford fairhaven area , they're usually never that packed and always been nice at the times I've gone and I haven't had a messed up order from them since they opened but I'm only speaking from my experience, the rating is based off of it being Dunkin ,all is new englanders love Dunkin but it's not a five star joint it has what we want or just enough to hold us over until we eat Eat haha but all and all this Dunkin is one of the better ones to go too , good area next to all the other shops and easy to go in and out , whoever bought that plot of land and decided to put a Dunkin their your a true business person
Atmosphere: 3
Food: 3
Service: 4
Vegetarian options: It's very comforting being an individual with food allergies tho rare my allergies that is , dunkin checks the box with always being honest and fresh
Awesome coffee
Atmosphere: 5
Food: 5
Service: 5
The food is great! The workers are nice, and the atmosphere is very nice.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: English Muffin, Muffins, Croissant, Bacon Egg and Cheese, Wake-Up Wrap - Bacon Egg and Cheese, Donuts, Dunkin' Refreshers
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