Choked on a piece of foil backed paper in their Chocolate Triple Play purchased at Clement’s Market in Portsmouth. Notified customer service and while they admitted an employee must have violated their policy and procedures of opening almond butter in a food preparation area, there was no assurance of recalling the item. They offered to send a gift card as compensation but is was never received despite contacting them twice and Mr Glassman’s assurance that he would see to it personally. Good products when not contaminated but customer service leaves a lot to be desired.
Google User
Planit Eats in Fairhaven is amazing! Idk about the review that says it's not clean there but that has not been MY experience. The food is excellent. High protein, delicious food. I would recommend to anyone that needs a food service for whatever reason. Best I've seen!
J E
Excellent and healthy food. Many choices. Pretty clear it is a meal prep place (PlanIt Eats).
Local Guide
Walk into the store and see how dirty it is. You won’t want to eat the food anymore.
Dennis Constant
Take out health food
Atmosphere: 3
Food: 5
Service: 5
Butta
So it's early Sunday AM, when I decided to try the newly plant based restaurant on Doordash's (DD) App, by the name of PLANIT EATS.Not expecting to get my order confirmed until 10 or 11a... that idea was quickly changed after a message "popped-up", stating that... this merchant will decide on the use of DD or their own courier service, therefore, all your contact information will be forwarded to them... Ok, fine with me.At this time, the Google Tracker begins counting down from 55mins, since my payment had already been processed and the order was confirmed... Ok, cool.When it gets down to 1minute, for the last 30 mins, the total wait time is now at least an hour & a half, so I tried to first reach out to DD, but there's NO place to do this so I Google the restaurant's number and after I CALMLY explain the wait time along with the above confusing message that popped-up... WHICH "he" asked me to read to him......"He" then proceeds to VERY kindly explain, that... "THIS IS AN ONGOING PROBLEM FOR THE NB AREA, and in his opinion, there's not enough drives". I asked if I should wait longer; he recommended that I cancel with DD, because he doesn't show an order for me and there's NOTHING he can do.At this point, I requested his name (Mike) and also asked "IF" DD needs proof that we discussed this supposedly CONFIRMED order... "may I contact him back at the same number... he said YES."AS SOON AS Mike & I concluded the call, it's now approximately a total of two hours post confirmation and a message from DD pops-up sayin... YOUR ODER HAS BEEN DELIVERED, ENJOY YOUR MEAL. Athough I was at the window, all along, I still checked the front entrance... NOTHING ⁉️The RATE your service was the only open portal to reachout DD... so I thought... BUT a page openned thereafter, saying... CONTACT THE MERCHANT THEY USE THEIR OWN DELIVERY SERVICE, along with a highlighted toll free number at the very bottom.I tried the number several times, but all it gave out was their locations. NO live reps followed, so I phone MIKE back, ONLY to CALMLY & briefly explain what transpired after our call concluded, so he would know that a message to contact his employer, accompanied by an 855# is as far as concerned customers will get, especially since he claimed, during our *initial conversation... that I was "SOMETHING LIKE THE TWELFTH PERSON WITH THIS SAME PROBLEM, ever since Planit Eats signed with DD and has confronted them about it."This same Mike, who said YES to a call back, decides to begin SCREAMING AT ME, instead... like he was the one on the receiving end of a $deduction and NO delivery service. He REFUSED to understand that I was merely tryin to tell him why I'm the twelfth individual, and it's NOT necessary to explain AGAIN, how tied his hands were, because I was jus gonna file a claim with my credit card company to obtain a FULL REFUND.I felt REALLY, REALLY, DIS-RESPECTED as a WOULD BE, FIRST-TIME CUSTOMER and had to match volumes with his rude behavior to remind him that I'm ONLY A CUSTOMER, NOT his family member.... YET HE KEPT AT IT, SO I HAD TO DISCONNECT FROM THE NASTINESS ‼️He'll be gettin twelve more calls on the same matter, since he/Planit Eats doesn't have the same AGGRESSIVE ENERGY to proactively pull themselves off of DD's app ?Well, if you wanna be one of the newly twelve, when you choose delivery... have at it. My first impression has been SOLIDIFIED, so I'm not the least bit curious of how well (or NOT) their pick-up OR dine-in services are‼️... I can only image, but hopefully y'all will have a better experience ⁉️My apology for the L-O-N-G account/REVIEW, but it took HOURS jumping through hoops between the two companies... because apparently, like the delivery services offered, a FULL refund was nobodies problem ‼️
Tyler Chasse
Love this place, its the perfect thing to get during my lunch break at work. The best part about it is it's helped me with my diet so much because the food tastes even better than the junk I used to it, its ready for pickup right away and is healthy. I go atleast 3 times a week.
dbjBrown
This place shouldn’t be on Uber eats or dash. Completely misguiding, didn’t realize it was just a meal prep place. Ordered steak tips expecting nice freshly cooked delicious meal. And it comes in like a Tupperware that’s been in the fridge and you warm up yourself. Which would be fine if that’s what I was ordering. But it’s not even close pretty disappointing. Haven’t tried the food yet, hopefully it’s good at least.
Choked on a piece of foil backed paper in their Chocolate Triple Play purchased at Clement’s Market in Portsmouth. Notified customer service and while they admitted an employee must have violated their policy and procedures of opening almond butter in a food preparation area, there was no assurance of recalling the item. They offered to send a gift card as compensation but is was never received despite contacting them twice and Mr Glassman’s assurance that he would see to it personally. Good products when not contaminated but customer service leaves a lot to be desired.
Planit Eats in Fairhaven is amazing! Idk about the review that says it's not clean there but that has not been MY experience. The food is excellent. High protein, delicious food. I would recommend to anyone that needs a food service for whatever reason. Best I've seen!
Excellent and healthy food. Many choices. Pretty clear it is a meal prep place (PlanIt Eats).
Walk into the store and see how dirty it is. You won’t want to eat the food anymore.
Take out health food
Atmosphere: 3
Food: 5
Service: 5
So it's early Sunday AM, when I decided to try the newly plant based restaurant on Doordash's (DD) App, by the name of PLANIT EATS.Not expecting to get my order confirmed until 10 or 11a... that idea was quickly changed after a message "popped-up", stating that... this merchant will decide on the use of DD or their own courier service, therefore, all your contact information will be forwarded to them... Ok, fine with me.At this time, the Google Tracker begins counting down from 55mins, since my payment had already been processed and the order was confirmed... Ok, cool.When it gets down to 1minute, for the last 30 mins, the total wait time is now at least an hour & a half, so I tried to first reach out to DD, but there's NO place to do this so I Google the restaurant's number and after I CALMLY explain the wait time along with the above confusing message that popped-up... WHICH "he" asked me to read to him......"He" then proceeds to VERY kindly explain, that... "THIS IS AN ONGOING PROBLEM FOR THE NB AREA, and in his opinion, there's not enough drives". I asked if I should wait longer; he recommended that I cancel with DD, because he doesn't show an order for me and there's NOTHING he can do.At this point, I requested his name (Mike) and also asked "IF" DD needs proof that we discussed this supposedly CONFIRMED order... "may I contact him back at the same number... he said YES."AS SOON AS Mike & I concluded the call, it's now approximately a total of two hours post confirmation and a message from DD pops-up sayin... YOUR ODER HAS BEEN DELIVERED, ENJOY YOUR MEAL. Athough I was at the window, all along, I still checked the front entrance... NOTHING ⁉️The RATE your service was the only open portal to reachout DD... so I thought... BUT a page openned thereafter, saying... CONTACT THE MERCHANT THEY USE THEIR OWN DELIVERY SERVICE, along with a highlighted toll free number at the very bottom.I tried the number several times, but all it gave out was their locations. NO live reps followed, so I phone MIKE back, ONLY to CALMLY & briefly explain what transpired after our call concluded, so he would know that a message to contact his employer, accompanied by an 855# is as far as concerned customers will get, especially since he claimed, during our *initial conversation... that I was "SOMETHING LIKE THE TWELFTH PERSON WITH THIS SAME PROBLEM, ever since Planit Eats signed with DD and has confronted them about it."This same Mike, who said YES to a call back, decides to begin SCREAMING AT ME, instead... like he was the one on the receiving end of a $deduction and NO delivery service. He REFUSED to understand that I was merely tryin to tell him why I'm the twelfth individual, and it's NOT necessary to explain AGAIN, how tied his hands were, because I was jus gonna file a claim with my credit card company to obtain a FULL REFUND.I felt REALLY, REALLY, DIS-RESPECTED as a WOULD BE, FIRST-TIME CUSTOMER and had to match volumes with his rude behavior to remind him that I'm ONLY A CUSTOMER, NOT his family member.... YET HE KEPT AT IT, SO I HAD TO DISCONNECT FROM THE NASTINESS ‼️He'll be gettin twelve more calls on the same matter, since he/Planit Eats doesn't have the same AGGRESSIVE ENERGY to proactively pull themselves off of DD's app ?Well, if you wanna be one of the newly twelve, when you choose delivery... have at it. My first impression has been SOLIDIFIED, so I'm not the least bit curious of how well (or NOT) their pick-up OR dine-in services are‼️... I can only image, but hopefully y'all will have a better experience ⁉️My apology for the L-O-N-G account/REVIEW, but it took HOURS jumping through hoops between the two companies... because apparently, like the delivery services offered, a FULL refund was nobodies problem ‼️
Love this place, its the perfect thing to get during my lunch break at work. The best part about it is it's helped me with my diet so much because the food tastes even better than the junk I used to it, its ready for pickup right away and is healthy. I go atleast 3 times a week.
This place shouldn’t be on Uber eats or dash. Completely misguiding, didn’t realize it was just a meal prep place. Ordered steak tips expecting nice freshly cooked delicious meal. And it comes in like a Tupperware that’s been in the fridge and you warm up yourself. Which would be fine if that’s what I was ordering. But it’s not even close pretty disappointing. Haven’t tried the food yet, hopefully it’s good at least.
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