Overpriced garbage. Got really sick because of undercooked food and the owners wouldn’t even return my calls so I could let them know? Kept avoiding me. We ordered clam strips and it was just uncooked batter in a big ball and the fries were undercooked the chicken was cold in the middle. Place used to be amazing but is horrible. BEWARE
Brianna Drury
Horrible experience tonight. I spoke with the owner over the phone afterwards and was told he would “check the cameras and address accordingly”. I really hope there are cameras and that he does check them and that he does actually act accordingly. My feedback could be an opportunity for improvement and I hope it’s used as such otherwise I don’t see Carols being around for much longer.
Dylan Charbonneau
We placed a somewhat large order early this evening for pick up over the phone. When we picked it up, it wasn’t in bags (just the containers stacked). When we got home, we realized the platters were incomplete - none had cole slaw or tartar sauce. The batter looked dark on the seafood. The scallops and haddock were very fishy tasting, almost like they were on the way to spoiling. The clam strips weren’t strips; they were one big clump of mostly batter.
When we called to discuss this, the first thing we asked about was the tartar sauce. We were told they were out of it. This wasn’t communicated when we ordered, and had it been, we would’ve ordered elsewhere. We didn’t even bother discussing the rest as it was evident they didn’t care.
This is really a disappointment. We loved going last year and looked forward to the re-opening this year. 0/10 - would’ve rather battled the lines at Kimball’s.
Maritza Gerena
Since new owners took over the food is not like it used to be. The customer service is not good either! They have rude teenagers talking to customers as they please to and owner justifies their behavior!
Nadia Annan
Apparently, they close at 7:30, not 8pm.
Sheena Walsh
I specifically asked for a butter pecan flavored ice cream and when I returned to my vehicle to eat my ice cream not only were the sprinkles under the whip cream but the ice cream was already melting and she had packed it with so much COFFEE flavored ice cream it exploded when I opened it. Now not only does it say no refund but it also says no re-dos on their window I feel robbed and now I have to clean ice cream off my car seat thanks
Great spot to relax outside and enjoy delicious food whether it's burger and fries with milkshake or ice cream.
Atmosphere: 5
Food: 5
Service: 5
Eric Kisel
Stopped by late at night and happy to see they were still open. We really enjoyed our ice cream. Highly recommend!
Atmosphere: 5
Food: 5
Service: 5
Jessica M
I ordered the small lobster roll plate through door dash. It was delicious and worth the price. This was my first time eating from Carol's and I'll definitely order again.
Food: 5
Tyler McCann
Delicious food and Ice Cream! Iconic in Fitchburg.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Seafood, Whole Belly Clams
todd baker
Always a great place to stop for lunch and ice cream
Overpriced garbage. Got really sick because of undercooked food and the owners wouldn’t even return my calls so I could let them know? Kept avoiding me. We ordered clam strips and it was just uncooked batter in a big ball and the fries were undercooked the chicken was cold in the middle. Place used to be amazing but is horrible. BEWARE
Horrible experience tonight. I spoke with the owner over the phone afterwards and was told he would “check the cameras and address accordingly”. I really hope there are cameras and that he does check them and that he does actually act accordingly. My feedback could be an opportunity for improvement and I hope it’s used as such otherwise I don’t see Carols being around for much longer.
We placed a somewhat large order early this evening for pick up over the phone. When we picked it up, it wasn’t in bags (just the containers stacked). When we got home, we realized the platters were incomplete - none had cole slaw or tartar sauce. The batter looked dark on the seafood. The scallops and haddock were very fishy tasting, almost like they were on the way to spoiling. The clam strips weren’t strips; they were one big clump of mostly batter. When we called to discuss this, the first thing we asked about was the tartar sauce. We were told they were out of it. This wasn’t communicated when we ordered, and had it been, we would’ve ordered elsewhere. We didn’t even bother discussing the rest as it was evident they didn’t care. This is really a disappointment. We loved going last year and looked forward to the re-opening this year. 0/10 - would’ve rather battled the lines at Kimball’s.
Since new owners took over the food is not like it used to be. The customer service is not good either! They have rude teenagers talking to customers as they please to and owner justifies their behavior!
Apparently, they close at 7:30, not 8pm.
I specifically asked for a butter pecan flavored ice cream and when I returned to my vehicle to eat my ice cream not only were the sprinkles under the whip cream but the ice cream was already melting and she had packed it with so much COFFEE flavored ice cream it exploded when I opened it. Now not only does it say no refund but it also says no re-dos on their window I feel robbed and now I have to clean ice cream off my car seat thanks
Atmosphere: 3
Food: 1
Service: 2
Great ice cream and the foods good also.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Ice Cream Sundae, Coleslaw Side, Seafood, Fried Clams
Large rum raisin cone in a cup $6.45
Atmosphere: 5
Food: 5
Service: 4
Favorite for soft serve!!!
Atmosphere: 5
Food: 5
Service: 5
Good ice cream, good service. Portions are really generous
Restaurantji Recommends
Great spot to relax outside and enjoy delicious food whether it's burger and fries with milkshake or ice cream.
Atmosphere: 5
Food: 5
Service: 5
Stopped by late at night and happy to see they were still open. We really enjoyed our ice cream. Highly recommend!
Atmosphere: 5
Food: 5
Service: 5
I ordered the small lobster roll plate through door dash. It was delicious and worth the price. This was my first time eating from Carol's and I'll definitely order again.
Food: 5
Delicious food and Ice Cream! Iconic in Fitchburg.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Seafood, Whole Belly Clams
Always a great place to stop for lunch and ice cream
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Onion Rings, Fries, Long Dog
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