Didn't get much, smaller store than most, no public bathroom available. Service was good.
Joseph Bisson
Horrible service paid and asked for extra toppings and this is what we got I also had to ask for my extra toppings that I paid for because she didn’t put it on the first time and then after asking for extra this is what she puts on I won’t be going back what a joke charging extra money for this is rediculous th
Molly L
Always mediocre but tonight was awful. The employee asked what I wanted twice and then put nothing in my blizzard… also it was more than half melted. I know I shouldn’t expect much, but it’s a bummer to throw away over 20 dollars plus tip.
david bland
Did not give correct order then when asked to fix it they said they'd have to charge us again because the kitchen made the wrong order. Do not go to this location. Go to leominster their prices are different as well and get better service.
Kim
Went on 10/01 at 8pm place was closed. If your supposed to be open till a certain time then you should be.
Service: 1
Jessycoocoo Clanton
Amazing ice cream but only have ice cream no food of want food have to go to one in Leominster by mall can’t sit inside only outside only open seasonal
Atmosphere: 2
Food: 3
Service: 4
Recommended dishes: Reese's Cup Blizzard with Chocolate Ice Cream, Royal Oreo Blizzard Treat, It’S Back Oreo Hot Cocoa Blizzard Treat
Matthew
DQ to the rescue awesome Royal New York Cheescake
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Back S'Mores, Mint Oreo, Ice Cream Cone, Banana Split, Blizzard Cake 8
Matthew Wilson
DQ to the rescue awesome Royal New York Cheescake
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Back S'Mores, Mint Oreo, Ice Cream Cone, Ice Cream Cupcake
Susan Damon
Unfortunately, Zero stars is not an option here :( I have been a customer of this Fitchburg location for nearly “50 “Years! On Monday 08/05/24 my husband went to get us each a blizzard at 8:30 pm. He used the drive thru service, placed the order for 2 Medium Blizzards and drove up to the window, handed the woman his debit card as she said $25.25 is your total, she proceeded to swipe the card, and he said to her…$25.25 for two ice creams? She replied you ordered four, my husband replied no ma’am I only ordered two? She went back & forth w/him insisting that he needed to pay for all four blizzards and she said I read the order back to you and he said I’m sorry but I didn’t hear you say four blizzards? (there were cars running, crackling in the speaker, etc.) I only ordered two and I’m not going to be charged for or pay for four of them He then stated I will pay for the 2 blizzards I ordered and she again was argumentative w/him and insisted he pay for all 4 and wouldn’t allow him to pay for just the two? Feeling frustrated and defeated he said I’m sorry then, I am not taking any of them and he drove off. Anyone in this situation would’ve felt the same way. When he arrived home, I checked our bank acct and sure enough the $25.25 was pending and remained in a pending status for 48 hours and as of today has since cleared. We had NO ICE CREAM and were charged for FOUR?!?! After work today I went in person to speak to the Manager and she wasn’t there but the assistant manager was and she was very sweet! I shared our experience w/her and she wanted to help us if at all possible but she said she had to contact the Mgr (Annie I believe) The manager is in fact the woman who waited on my husband. The young lady called and spoke to Annie and yet again… she FLAT OUT REFUSED to rectify the situation??? She stated she could not reverse the charges, no offer to provide us a gift card or credit? She did say to her young assistant mgr that my husband “HAD AN ATTITUDE AND DROVE OFF”! Who wouldn’t after that experience and especially given that there were cars behind him waiting for their ice cream & he wasn’t going to continue to communicate w/her as she clearly made a mistake and was not about to take responsibility or accountability for her mistake! At the end of the day, we are hard working people who always do the right thing. We do not want the company or their staff to lose money, but neither do we! This is TERRIBLE BUSINESS PRACTICE and treating your loyal lifelong customers like this is an absolute shame!!! $25.25 and I didn’t even smell or taste any ice cream :( #dairyqueendebacle Susan & Ronald Damon of Fitchburg Mass
Pam Klingenberg
Very disappointing Ice cream was not creamy and strawberries were frozen Also there were only 2 ladies working for take out and counter service on a
It's a wait for ice cream treaties. Slush was more a ice water.
Atmosphere: 3
Food: 3
Service: 4
Nancy Phan
absolute bunk. always closed whenever i arrive even though the hours online says they’re open. i see people inside but they don’t even peek out of the drive thru window. bunk.
Atmosphere: 1
Food: 2
Service: 1
mersegum
just your typical dq
Atmosphere: 3
Food: 3
Service: 3
Pablito Rentas
This place is HORRIBLE & NASTY , the two mangers Annie & her husband Tony don’t know how to talk the young ladies who work there , always talking down to them , also Annie took brownies out of a dirty sink from a soapy bucket wich was the very bottom wich my daughter through into sink to be cleaned out - the bucket, wich now had soap in it , Annie said don’t throw out the bottom scraps , this stuff is expensive & put it into someone ice cream & served it to him , wich is disguston , unhealthy & violates board of health regulations. There’s just so much going on in this place, think about eating here knowing this type of stuff is going on !! I will notifie corporate office of these issues !
Atmosphere: 1
Food: 1
Service: 1
Elijah Stacy
Sat inside waiting to order for 20 minutes was the only one in side while the drive thru kept going through and they were only helping the drive through. Very bad and slow service. Never even spoke to me always kept their back turned more then 20 minutes.
Didn't get much, smaller store than most, no public bathroom available. Service was good.
Horrible service paid and asked for extra toppings and this is what we got I also had to ask for my extra toppings that I paid for because she didn’t put it on the first time and then after asking for extra this is what she puts on I won’t be going back what a joke charging extra money for this is rediculous th
Always mediocre but tonight was awful. The employee asked what I wanted twice and then put nothing in my blizzard… also it was more than half melted. I know I shouldn’t expect much, but it’s a bummer to throw away over 20 dollars plus tip.
Did not give correct order then when asked to fix it they said they'd have to charge us again because the kitchen made the wrong order. Do not go to this location. Go to leominster their prices are different as well and get better service.
Went on 10/01 at 8pm place was closed. If your supposed to be open till a certain time then you should be.
Service: 1
Amazing ice cream but only have ice cream no food of want food have to go to one in Leominster by mall can’t sit inside only outside only open seasonal
Atmosphere: 2
Food: 3
Service: 4
Recommended dishes: Reese's Cup Blizzard with Chocolate Ice Cream, Royal Oreo Blizzard Treat, It’S Back Oreo Hot Cocoa Blizzard Treat
DQ to the rescue awesome Royal New York Cheescake
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Back S'Mores, Mint Oreo, Ice Cream Cone, Banana Split, Blizzard Cake 8
DQ to the rescue awesome Royal New York Cheescake
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Back S'Mores, Mint Oreo, Ice Cream Cone, Ice Cream Cupcake
Unfortunately, Zero stars is not an option here :(
I have been a customer of this Fitchburg location for nearly “50 “Years!
On Monday 08/05/24 my husband went to get us each a blizzard at 8:30 pm. He used the drive thru service, placed the order for 2 Medium Blizzards and drove up to the window, handed the woman his debit card as she said $25.25 is your total, she proceeded to swipe the card, and he said to her…$25.25 for two ice creams? She replied you ordered four, my husband replied no ma’am I only ordered two? She went back & forth w/him insisting that he needed to pay for all four blizzards and she said I read the order back to you and he said I’m sorry but I didn’t hear you say four blizzards? (there were cars running, crackling in the speaker, etc.) I only ordered two and I’m not going to be charged for or pay for four of them
He then stated I will pay for the 2 blizzards I ordered and she again was argumentative w/him and insisted he pay for all 4 and wouldn’t allow him to pay for just the two?
Feeling frustrated and defeated he said I’m sorry then, I am not taking any of them and he drove off.
Anyone in this situation would’ve felt the same way.
When he arrived home, I checked our bank acct and sure enough the $25.25 was pending and remained in a pending status for 48 hours and as of today has since cleared.
We had NO ICE CREAM and were charged for FOUR?!?!
After work today I went in person to speak to the Manager and she wasn’t there but the assistant manager was and she was very sweet!
I shared our experience w/her and she wanted to help us if at all possible but she said she had to contact the Mgr (Annie I believe) The manager is in fact the woman who waited on my husband.
The young lady called and spoke to Annie and yet again… she FLAT OUT REFUSED to rectify the situation??? She stated she could not reverse the charges, no offer to provide us a gift card or credit? She did say to her young assistant mgr that my husband “HAD AN ATTITUDE AND DROVE OFF”!
Who wouldn’t after that experience and especially given that there were cars behind him waiting for their ice cream & he wasn’t going to continue to communicate w/her as she clearly made a mistake and was not about to take responsibility or accountability for her mistake!
At the end of the day, we are hard working people who always do the right thing. We do not want the company or their staff to lose money, but neither do we!
This is TERRIBLE BUSINESS PRACTICE and treating your loyal lifelong customers like this is an absolute shame!!! $25.25 and I didn’t even smell or taste any ice cream :(
#dairyqueendebacle
Susan & Ronald Damon of Fitchburg Mass
Very disappointing Ice cream was not creamy and strawberries were frozen Also there were only 2 ladies working for take out and counter service on a
Atmosphere: 3
Food: 2
Service: 3
Restaurantji Recommends
It's a wait for ice cream treaties. Slush was more a ice water.
Atmosphere: 3
Food: 3
Service: 4
absolute bunk. always closed whenever i arrive even though the hours online says they’re open. i see people inside but they don’t even peek out of the drive thru window. bunk.
Atmosphere: 1
Food: 2
Service: 1
just your typical dq
Atmosphere: 3
Food: 3
Service: 3
This place is HORRIBLE & NASTY , the two mangers Annie & her husband Tony don’t know how to talk the young ladies who work there , always talking down to them , also Annie took brownies out of a dirty sink from a soapy bucket wich was the very bottom wich my daughter through into sink to be cleaned out - the bucket, wich now had soap in it , Annie said don’t throw out the bottom scraps , this stuff is expensive & put it into someone ice cream & served it to him , wich is disguston , unhealthy & violates board of health regulations. There’s just so much going on in this place, think about eating here knowing this type of stuff is going on !! I will notifie corporate office of these issues !
Atmosphere: 1
Food: 1
Service: 1
Sat inside waiting to order for 20 minutes was the only one in side while the drive thru kept going through and they were only helping the drive through. Very bad and slow service. Never even spoke to me always kept their back turned more then 20 minutes.
Atmosphere: 1
Food: 5
Service: 1
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