Dunkin'
105 John Fitch Hwy, Fitchburg
(978) 343-9754
Recent Reviews
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The manager is rude and unwelcoming in the morning. They are super slow to take care of walk up customers, and make customers feel like an annoyance to them. I avoid this Dunkin’s whenever possible.
Atmosphere: 1
Food: 3
Service: 1
Usually when I go here they are very slow and the staff acts like they have much better things to be doing then taking your order, but today I went through the drive thru and they screamed "Woo lets go Trump" through the speaker as I pulled up? It was the weirdest and most unprofessional thing I have probably ever experienced at a coffee shop. Regardless of political views it was so out of place and completely unwarranted. Safe to say I will not be returning to this location and I hope that management takes action to improve this store.
Atmosphere: 1
Food: 1
Service: 1
Worst Dunkin's in town, they cannot get the order right after repeating it back to them 2 times. This team has no chemistry and customer service skills are lacking
Food: 1
Service: 1
Slowest Dunkin’s I ever go through ! It’s everytime I go there too ! Does not matter if there’s one car or five cars ! Customer service needs work ! There’s a Cpl good people but most need to adjust and be taught about manners and customer service !
Food: 3
Service: 1
I can’t stand morning shift here. Every time I come for coffee in the morning before my work I feel like it’s a burden. You always hear the manager cursing in the background on top of it. I prefer coming at night. Seems like that’s where the crew are serving coffee with a smile and actually customer service exists!
Atmosphere: 1
Food: 1
Service: 1
Very slow to help walk-in customers. I watched cars show up to the drive-thru, go through the whole line, and drive off with their order while my order - paid for in advance through their app - wasn't even started. Not the first time I've felt unwelcome here, either!
Atmosphere: 1
Food: 3
Service: 1
The manager (idk her name) is rude. I hate coming here in the morning because most of them are not very welcoming and it feels like an inconvenience to get my morning coffee.
The afternoon crew on the other hand, who are mostly younger, are MUCH nicer and hand me my order with a smile.
1 star review is because of the morning manager.
Atmosphere: 1
Food: 5
Service: 1
This dunkin sucks
Atmosphere: 1
Food: 1
Service: 1
Nice fast service good people
Atmosphere: 5
Food: 5
Service: 5
The manager over there she is very rude. I don’t know if we go to Dunkin donut to have our breakfast or to fight with her. She must be nice with people!!!!!
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
This is the only Dunkin that manages to get my order of a large frozen coffee just right. Almost every single time too!! The morning crew is amazing, fast, friendly, and always gets it right!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sausage Egg and Cheese, Donuts, Assorted Half Dozen or Dozen Donuts, Bagels, Iced Latte, Egg and Cheese
The young guy at the drive through is so nice and makes sure I have everything. I've never had such good customer service at a dunkins before. Thank you!
Food: 5
Service: 5
Drive in only, very good point and service.
Atmosphere: 3
Food: 3
Service: 3
Super slow. People were turning around and leaving the drive thru line.
Atmosphere: 1
Food: 3
Service: 1
The employee’s attitude towards customers sucks.She’s not using nice greetings I’m sure she was taught. I feel like I’m inconveniencing the employee by ordering my breakfast. She’s rude. I used to go here every day but I will not be returning because of this broad.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Wake-Up Wrap - Egg and Cheese, Bagels
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