Dunkin'
129 Whalon St, Fitchburg
(978) 345-0844
Recent Reviews
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Employees need more training on how to service customers and prepare beverages. I ordered a small frozen mocha coffee on three different days, and it was consistently bad. Four pumps of mocha and one pump of coffee? Even when I specifically asked for the correct ratio today, January 30, 2025, at 3:30 a.m.—two pumps of coffee and one pump of mocha—it was done incorrectly, and when I asked to have it remade, they just added cream. It is unacceptable.
Very nice atmosphere. My coffee taste is always the same and the people are very friendly.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon-Topped Avocado Toast, Ham & Swiss Croissant Stuffer
Good place
Atmosphere: 5
Food: 5
Service: 5
I hate all dunkins they try but....
It's a Franchise and their all the same.
Atmosphere: 3
Food: 3
Service: 3
Never really can compare with the old Dunkins. If anyone has had a Dunkins coffee, donuts or soup from Dunkin Donuts when they were the really best place for a donut ? you know what it was to "run to Dunkins"
Atmosphere: 3
Food: 3
Service: 3
Inside if a gas station so be prepared for that. Otherwise decent dunkin
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Hash Browns, Donuts, Coolatta, Iced Latte
If I could give a 0 I would. Customer service at this place is terrible.
Atmosphere: 1
Food: 1
Service: 1
Consistent good food and service.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Hash Browns, Bagels, Grilled Cheese
I don’t know how but they manage to be both very slow and still get my order wrong. Even when using the app.
Atmosphere: 3
Food: 4
Service: 2
Restaurantji Recommends
They always do a great job and they don't skimp on my salted caramel cold foam I don't know what is wrong with all the other stores but when I go somewhere else they give me like a squirt but when I stop by here they actually put in the correct amount where I get to enjoy it for at least 1/4 to half of my coffee.
Parking: There is about six spots in front of the building then they have like 10 pumps two spots next to the pump and like three spots out back so sometimes it's difficult to find a spot if trying to go in.
Wheelchair accessibility: There is handicap parking in handicap ramps as long as no jerk parks in the side of the handicap spot where their ramps fold out so they can exit the vehicle.
Atmosphere: 5
Food: 5
Service: 5
Was disappointed they no longer sell
Atmosphere: 2
Food: 3
Service: 4
Outstanding Crew!!!
Atmosphere: 5
Food: 5
Service: 5
Service was good _ quick and
Atmosphere: 3
Food: 5
Service: 5
Fresh Foods.
Atmosphere: 5
Food: 5
Service: 4
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