Gourmet Donuts
43 Airport Rd, Fitchburg
(978) 345-9091
Recent Reviews
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Always fast and pleasant.
Atmosphere: 3
Food: 5
Service: 5
Went in the morning and waited in line just to have a guy behind me walk in and cut in line to get his coffee. I told the lady with black hair that I was before him and her reaction was “ you ordered a sandwich “. I didn’t give a tip. But their doughnuts and coffee are excellent so I’ll deal with it.
Customer service is so bad!! They're so slow, they look at you like you're an inconvenience. I have been going there for years and I'm literally tired of that establishment of how they treat you. I live right down the street so it's convenient but I'm literally sick and tired of them having zero passion in what they do! The the kicker is the employees have been there for as long as I have been going there and the manager is sloth like. They lost a very loyal customer because they're incompetent and we all know the manager won't read this or care about it so business as usual I do highly recommend if you like respect do not go there!
Feels little old school but the donuts are great first thing in the morning. Glazed is one of the best. Must have.
Atmosphere: 2
Food: 3
Service: 3
Best donuts and muffins around. So many options for breakfast sandwiches including Portuguese muffins. They use New England coffee and most of their many, many flavors are brewed that way, not mixed with syrups. Always quick and friendly.
Atmosphere: 4
Food: 5
Service: 5
Good at what they do!
Food: 4
Service: 5
Best donuts chain in central mass leading up into nh. Good stuff.
Atmosphere: 3
Food: 5
Service: 4
I ordered a croissant with cheese and the lady with black hair was accounting money and she took the croissant with out gloves and without washing her hands. Nasty and I threw it away . Don’t go there
Now I remember not to come here on my break.. 15 minute wait for Toasted bagel.. 4 to 5 cars long at the drive thru and 4 people inside waiting to be served.. NO. apologies for the wait just sour puss faces.. people if you don’t have the crew then hire more people or close down!!
Atmosphere: 2
Food: 4
Service: 2
Very fast and courteous employees and excellent customer service when ordering from the drive thru
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
The blueberry iced coffee is the best!
Atmosphere: 5
Food: 5
Service: 5
Parking: 20
Atmosphere: 5
Food: 5
Service: 5
Very cool place, great flavored coffee. Great flavored iced tea.
Grab a coffee grab a donut and chill place is awesome
Atmosphere: 5
Food: 5
Service: 5
Best coffee shop best customer service ❤️?
Atmosphere: 5
Food: 5
Service: 5
Customers come last,apparently!
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