Please re-train the employees, i do not understand how the exact same coffee i order is made drastically different every single time and it’s always undrinkable. Genuinely undrinkable, I promise I am not over exaggerating.
Jason Souza
Very rude my server was under the influence
Atmosphere: 1
Food: 1
Service: 1
Bad Guy
Great service
Atmosphere: 5
Food: 5
Service: 5
J
Griffin is probably the most enthusiastic person that works there. Griffin never messes up in order. Though whoever is working the oven likes to burn things. I cannot get an English muffin, a croissant without it being burnt.
Atmosphere: 5
Food: 3
Service: 5
Greg Reynolds
This place is a very well oiled machine. I just sat in a drive through that had about 30 cars ahead of me and I ordered to sandwiches and hash browns and I was out of the line and eating my food in 5 minutes.
The Guy working the mic for the drive through was very clear and it made my life easy. He deserves a raise along with all your other productive members of staff.
With the typical Dunkin’s taking 15-20 minutes on average. I was completely shocked and could not drive away without leaving them an excellent review!
Atmosphere: 5
Food: 5
Service: 5
Tia
Unsanitary and don’t follow directions. I ordered donuts just to get home and receive the wrong ones. I go back and the employee one admits they took it upon themselves to chose what donuts I wanted because they ran out and second they took the donuts back from me and put them on the shelf with the other donuts to sell to the next customer. Every employee should be trained and know you don’t take back food that has left the building. You either toss it or let the customer keep it. Won’t be returning. That’s disgusting.
Kenny Goulding
NOT MUCH TO SAY ABOUT A DUNKIN DONUTS EVERYTHING IS OVERPRICED AND THE DONUTS IN NOTHING LIKE THEY USED TO BE WHEN THEY WERE COOKED AT EACH LOCATION THE COMPANY HAS GONE DOWNHILL OVER THE PAST 20 YEARS
Angela
I work local to this location it’s the best in Franklin. We have tried others this one moves right along and is warm and welcoming. Low reviews here don’t even sound like this location whatsoever
Atmosphere: 5
Food: 5
Service: 5
MassVirtualTours 360 Virtual Reality
⭐☆☆☆☆ Absolutely unacceptable experience at this Dunkin’ location. I placed a mobile order and went to the drive-thru to pick it up, only to be told I had to go inside to get it. I’m disabled and physically unable to do so, yet the staff refused to accommodate me. This is not just poor customer service—it’s outright discrimination. If Dunkin’ wants to continue advertising mobile ordering as a convenient option, they need to ensure accessibility for all customers. I won’t be returning.
Atmosphere: 1
Food: 1
Service: 1
Deshante
Amy makes the best iced macha lattes around. Just want to put that out there. Everyone is always nice at this dunkin and don’t have mean faces. Always smiling so I don’t know why they score low. This dunkin is low key underrated!
Ron and amy are the best way to start a day. They have been there forever and treats everyone very kind awsome service
Atmosphere: 5
Food: 5
Service: 5
Nicest staff
Morning staff knows me now. I was original wrentham customer and came here. It’s between my house and wrentham. They have always been super nice and they didn’t even know me. The one bad employee is no longer there and it is great to see that. I was on the fence for a bit because I didn’t want to encounter her nasty snarl and nasty way of speaking to me. She is the one who wore glasses everyone else is sweet
Atmosphere: 5
Food: 5
Service: 5
kaela lumbra
I went through the drive thru, ordered my coffee and food. The screen had my coffee wrong so I tried to politely correct it and the response was “yeah got it” with no correction to my coffee. Got the window and coffee was still made wrong, i said this again at the window to receive the correct coffee as i needed a milk alternative due to intolerance and proceeded to again receive an incorrectly made coffee that I was unable yo drink.
Food: 1
Service: 1
Zoe Rose
Super disappointed bec I’ve been going to this Dunkin on my way to school sometimes and usually it’s been great service. I was talking to get my order and I stumbled on my words and the lady taking my order started laughing and mocking me. I have really bad social anexity, and just felt so shocked and honestly wanted to just cry. Went up to the window and it’s a 70yr old woman who obviously doesn’t want to be there. I wish I could have said something but idk in the moment I just wanted to get out of there. Will not be coming back anytime soon especially after that incident.
Atmosphere: 1
Food: 5
Service: 1
Mike
This is my favorite location. Friendly morning and afternoon employees. And fast efficient service
Please re-train the employees, i do not understand how the exact same coffee i order is made drastically different every single time and it’s always undrinkable. Genuinely undrinkable, I promise I am not over exaggerating.
Very rude my server was under the influence
Atmosphere: 1
Food: 1
Service: 1
Great service
Atmosphere: 5
Food: 5
Service: 5
Griffin is probably the most enthusiastic person that works there. Griffin never messes up in order. Though whoever is working the oven likes to burn things. I cannot get an English muffin, a croissant without it being burnt.
Atmosphere: 5
Food: 3
Service: 5
This place is a very well oiled machine. I just sat in a drive through that had about 30 cars ahead of me and I ordered to sandwiches and hash browns and I was out of the line and eating my food in 5 minutes.
The Guy working the mic for the drive through was very clear and it made my life easy. He deserves a raise along with all your other productive members of staff.
With the typical Dunkin’s taking 15-20 minutes on average. I was completely shocked and could not drive away without leaving them an excellent review!
Atmosphere: 5
Food: 5
Service: 5
Unsanitary and don’t follow directions. I ordered donuts just to get home and receive the wrong ones. I go back and the employee one admits they took it upon themselves to chose what donuts I wanted because they ran out and second they took the donuts back from me and put them on the shelf with the other donuts to sell to the next customer. Every employee should be trained and know you don’t take back food that has left the building. You either toss it or let the customer keep it. Won’t be returning. That’s disgusting.
NOT MUCH TO SAY ABOUT A DUNKIN DONUTS EVERYTHING IS OVERPRICED AND THE DONUTS IN NOTHING LIKE THEY USED TO BE WHEN THEY WERE COOKED AT EACH LOCATION THE COMPANY HAS GONE DOWNHILL OVER THE PAST 20 YEARS
I work local to this location it’s the best in Franklin. We have tried others this one moves right along and is warm and welcoming. Low reviews here don’t even sound like this location whatsoever
Atmosphere: 5
Food: 5
Service: 5
⭐☆☆☆☆ Absolutely unacceptable experience at this Dunkin’ location. I placed a mobile order and went to the drive-thru to pick it up, only to be told I had to go inside to get it. I’m disabled and physically unable to do so, yet the staff refused to accommodate me. This is not just poor customer service—it’s outright discrimination. If Dunkin’ wants to continue advertising mobile ordering as a convenient option, they need to ensure accessibility for all customers. I won’t be returning.
Atmosphere: 1
Food: 1
Service: 1
Amy makes the best iced macha lattes around. Just want to put that out there. Everyone is always nice at this dunkin and don’t have mean faces. Always smiling so I don’t know why they score low. This dunkin is low key underrated!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Ron and amy are the best way to start a day. They have been there forever and treats everyone very kind awsome service
Atmosphere: 5
Food: 5
Service: 5
Morning staff knows me now. I was original wrentham customer and came here. It’s between my house and wrentham. They have always been super nice and they didn’t even know me. The one bad employee is no longer there and it is great to see that. I was on the fence for a bit because I didn’t want to encounter her nasty snarl and nasty way of speaking to me. She is the one who wore glasses everyone else is sweet
Atmosphere: 5
Food: 5
Service: 5
I went through the drive thru, ordered my coffee and food. The screen had my coffee wrong so I tried to politely correct it and the response was “yeah got it” with no correction to my coffee. Got the window and coffee was still made wrong, i said this again at the window to receive the correct coffee as i needed a milk alternative due to intolerance and proceeded to again receive an incorrectly made coffee that I was unable yo drink.
Food: 1
Service: 1
Super disappointed bec I’ve been going to this Dunkin on my way to school sometimes and usually it’s been great service. I was talking to get my order and I stumbled on my words and the lady taking my order started laughing and mocking me. I have really bad social anexity, and just felt so shocked and honestly wanted to just cry. Went up to the window and it’s a 70yr old woman who obviously doesn’t want to be there. I wish I could have said something but idk in the moment I just wanted to get out of there. Will not be coming back anytime soon especially after that incident.
Atmosphere: 1
Food: 5
Service: 1
This is my favorite location. Friendly morning and afternoon employees. And fast efficient service
Atmosphere: 5
Food: 5
Service: 5
Loading...