On Christmas Eve I arrived at this location 30 mins before closing to find that the lights were on, employees were in the building and the doors were locked. Thinking that this was a drive thru only location I drove to the back of the building to the drive thru to the ordering location, waited until the advertised closing time on the phone app and website, drove up to the drive thru window to see the store dark and all the lights off. drove to the front of the building so see an employee leaving. Explained my experience and the employee was anything but professional. Ruined a Christmas tradition for my family. Definitely not the Holiday Spirit that Starbucks is known for. I have to give you one dot to leave this review but would leave you zero if I could,
Ethan Szilniczky
Since Starbucks moved to Franklin I've been coming here it's just awesome ?No better why to put it.
Atmosphere: 5
Food: 5
Service: 5
CTH
One girl running it all by herself and did an amazing job on the drinks and was extremely nice!!
Elizabeth Hayes
Enjoy good coffee and a scone too
Kay Baptista
i dnt get why the rating is so low. i used to go to Lincoln mall r.i one and this one by far is better. service and quality and kindness off Cindy and the other ladies.
Allison Harding
I don’t mind waiting for my online order but when it comes out while I’m sitting there waiting and there is no ice in my what was supposed to be cold nitro iced coffee I’m mad. It tasted so bad lukewarm yuck and I had an appointment to get to. I hate wasting my hard earned money!
WINEandTRAVEL
I like this store. Parking was ok today, not typical. My Black Eye coffee well made and served hot in my personal cup. Friendly service.
bisonguy7
My preferred coffee shop in town. Good wifi, tasty food and coffee. Good location for a short break while chating/searching online.
This Starbucks started off really nice with the friendly staff and environment. Things started to go down hill when it came to my ordering. It was a mix of miscommunication, and computer problems. During the ordering process another person had to come and add aid. After and few good solid moments that person had to call the manager. This is where things started to pick up for the better. After cleared communications, and a reset of my order the manager and I came to a well understanding. This will understating truly made this experience a silver lining.
WINEandTRAVEL
Stop here from time to time as it's convenient to the grocery store across street and the shopping club across the highway. Since the noodle shop closed, a little easier for parking. Nice, modern SBUX... my Frapuccino on happy hour was well made. Friendly service.
Adam T
This Starbucks started off really nice with the friendly staff and environment. Things started to go down hill when it came to my ordering. It was a mix of miscommunication, and computer problems. During the ordering process another person had to come and add aid. After and few good solid moments that person had to call the manager. This is where things started to pick up for the better. After cleared communications, and a reset of my order the manager and I came to a well understanding. This will understating truly made this experience a silver lining.
great service , as always! prompt and efficient
Atmosphere: 5
Food: 5
Service: 5
Great experience, great service
Atmosphere: 5
Food: 5
Service: 5
On Christmas Eve I arrived at this location 30 mins before closing to find that the lights were on, employees were in the building and the doors were locked. Thinking that this was a drive thru only location I drove to the back of the building to the drive thru to the ordering location, waited until the advertised closing time on the phone app and website, drove up to the drive thru window to see the store dark and all the lights off. drove to the front of the building so see an employee leaving. Explained my experience and the employee was anything but professional. Ruined a Christmas tradition for my family. Definitely not the Holiday Spirit that Starbucks is known for. I have to give you one dot to leave this review but would leave you zero if I could,
Since Starbucks moved to Franklin I've been coming here it's just awesome ?No better why to put it.
Atmosphere: 5
Food: 5
Service: 5
One girl running it all by herself and did an amazing job on the drinks and was extremely nice!!
Enjoy good coffee and a scone too
i dnt get why the rating is so low. i used to go to Lincoln mall r.i one and this one by far is better. service and quality and kindness off Cindy and the other ladies.
I don’t mind waiting for my online order but when it comes out while I’m sitting there waiting and there is no ice in my what was supposed to be cold nitro iced coffee I’m mad. It tasted so bad lukewarm yuck and I had an appointment to get to. I hate wasting my hard earned money!
I like this store. Parking was ok today, not typical. My Black Eye coffee well made and served hot in my personal cup. Friendly service.
My preferred coffee shop in town. Good wifi, tasty food and coffee. Good location for a short break while chating/searching online.
Restaurantji Recommends
This Starbucks started off really nice with the friendly staff and environment. Things started to go down hill when it came to my ordering. It was a mix of miscommunication, and computer problems. During the ordering process another person had to come and add aid. After and few good solid moments that person had to call the manager. This is where things started to pick up for the better. After cleared communications, and a reset of my order the manager and I came to a well understanding. This will understating truly made this experience a silver lining.
Stop here from time to time as it's convenient to the grocery store across street and the shopping club across the highway. Since the noodle shop closed, a little easier for parking. Nice, modern SBUX... my Frapuccino on happy hour was well made. Friendly service.
This Starbucks started off really nice with the friendly staff and environment. Things started to go down hill when it came to my ordering. It was a mix of miscommunication, and computer problems. During the ordering process another person had to come and add aid. After and few good solid moments that person had to call the manager. This is where things started to pick up for the better. After cleared communications, and a reset of my order the manager and I came to a well understanding. This will understating truly made this experience a silver lining.
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