Rubi's Coffee and Sandwiches

Excellent for coffee and a quick breakfast

The food is overpriced for the quality. Skimping on a pickle on an $18 sandwich is lame y’all.

Do not have a Coffee/latte here. The coffee tastes burned and bitter. Came back the second day just to make sure it wasn't just human error. May water temp on the machine is too high? No idea. Sandwiches smell amazing but did have one.

Cute hidden place that serves amazing grilled cheese sandwiches!

Customer service was really poor. The staff behind the counter were either too busy on their phones while sitting on the counter and seemed like they couldn’t be bothered to take an order. It was an uncomfortable atmosphere. The cuben sandwich was decent but not worth it for the price or service.

I drive across state lines for their chai, I can’t really drink any others at this point and I think about it a lot more than I should. Have never had a problem with unfriendly staff and there’s lots of easy parking!

Best coffee in town and staff are really nice. The Cuban sandwich and the alpine grilled cheese SLAP

The banquette with Honey & salt is so delicious & the chai latte is heaven!

This has got to be the most unwelcoming and depressing environment in the Berkshires. The balding old guy who always wears a dad hat is perpetually angry and takes it out on his staff and customers. The staff seem to be inconvenienced and disgusted any time a customer comes in to order something. There’s clearly an extremely toxic relationship between the manager and his underlings if he feels able to publicly berate them in front of customers. I can’t for the life of me understand why this guy hasn’t been fired. All this being said, the food is great, but the staff and general atmosphere make it a difficult decision to ever want to go there.

Atmosphere: 1

Food: 4

Service: 1

Ruby’s has always been our go-to for cappuccino in this town that now has many coffee options. Our experience today was not pleasant. Though only a few people were there, the wait went on and on. The girl barista could either work OR talk, but not do both at the same time. The talking with friends won out each time, as I stood there waiting. Then her replacement arrived as she was starting our order, so she just stopped. He didn’t know where she stopped so he started over….also stopping work to talk numerous times. We always loved rubys for the excellent cappuccino, including each cup’s beautiful presentation. Not this time…the foam was just globbed on top. He set the drinks out and as he turned to leave I had to stop him to ask which was which. I just don’t get it…but now have a reason to try all the other coffee spots in town.

Atmosphere: 4

Food: 4

Service: 1

I try not to leave negative reviews for businesses, but I was very put off by the actions of the management I witnessed while getting breakfast at Rubys. I was sitting there and heard one of the employees mention that somebody who was unhoused was sleeping outside the store to a manager. I was expecting some form of concern for this persons safety, but instead, the manager shook his head and stormed out to investigate, saying something along the lines of “Not surprised.” Luckily when I went out to check on the situation it looked like whoever was outside had managed to leave.

I understand there may be more to the situation than I am aware of, but the response given just seemed deeply discompassionate and unconcerned for the persons situation, who was clearly facing a crisis. I hope they are safe wherever they are, and I’m hoping they will be treated with more respect in the future.

Regardless, the coffee was good and the sandwich I ordered was well made. And despite the actions of the manager, the baristas who served me were very pleasant to interact with, and probably the most delightful part of the experience.

Chill coffee place with great seating inside and outside! Love the vibes

Atmosphere: 5

Food: 5

Service: 5

This place is so awesome. Highly recommend! The food, vibes, and coffee are 10/10. They also have lots of plugs, so it’s perfect for getting work done in a cozy atmosphere.

Atmosphere: 5

Food: 5

Service: 5

Food & coffee - excellent!

Customer Service - atrocious. No greetings, just “what can we get for you” and then the staff proceeded to loudly talk badly about a fellow employee who was not there. Dropping swear words left and right in the presence of children. Just a really unwelcoming environment.

Also, what are the food safety rules for a barista making our food while wearing a tube top?

Ordered a salad with hard boiled egg on it. Took 34 minutes to come, when I inquired about the wait they pointed at the tickets behind them and said “do you see how many tickets there are?” Seriously, just go somewhere else.

Atmosphere: 2

Food: 3

Service: 1