I was in this restaurant because I’m new to the area and trying to find good spots to eat and have a good time. I decided to try out the elm and while I was there I witnessed something that turned me off of this place for good. I saw a customer having a horrible allergic reaction and trying to calmly explain to the manager whose name I think is Andre or something that someone had cross contaminated something because she has nut and seafood allergies and that’s the only time she reacts like that. That manager stood there arguing with the lady about it and telling here she was wrong. When she was just calmly explaining that she was telling him only to make him aware that someone was not doing something right for allergies and she thought he would want to know. Then he told her to get out!!! He kicked her out for insisting that something was cross contaminated and a hazard. It was a disgraceful display and as someone who has been in the restaurant business for 15+ years I cannot in good faith trust that this business is not going to make someone (myself included) ill at some point.
Atmosphere: 1
Food: 1
Service: 1
Kelsie Sullivan
I came to have drinks, upon my first drink as someone with horrible allergies to shellfish and nuts i came to have a horrible reaction “face swollen (visibly) lips swollen (visibly) . I have a nut and shellfish allergy both have been made aware to the staff. I immediately swell , lips, eyes shut and then upon asking the staff what could have been the cross contamination I was kicked out because I was asking questions and ASKING QUESTIONS TO THE APPARENT MANAGER ABOUT HOW I could have been cross contiminated and the response was you can leave my bar because I had questions and concerns on what and how I was being served AS I WAS HAVING A VISIBLE ALLERGIC reaction and all they cared about was getting me out of their restaurant.
Atmosphere: 1
Food: 1
Service: 1
Dave Foster
Clams were off the charts good, limited but ok wine selection, happy service, clean bathrooms.
Atmosphere: 4
Food: 5
Service: 5
William Vanasdale
Was previously quite nice and rather high end. It’s clearly fallen off. No Jamon, more limited menu, lackluster service. Place seems to have lost its focus. Salmon without sides (no couscous?? It’s on the menu? Don’t serve just salmon and chard and look confused that there’s no starch on the plate). $5 bread service of focaccia that’s obviously just cut bread with butter? Borderline insulting.
Atmosphere: 2
Food: 3
Service: 2
Stephen
We walked in place was empty and we had a large party of 11. 40+ seats maybe 1 party of 4 sitting. 6 at the bar. The bartender maybe the owner came over and was very, very, very unfriendly. My older aunt he cut off and said" if you are done talking and listen to me I'll tell you what to do" in an extremely condescending tone and attitude. If my 15 year old neice wasn't so upset at not eating by this time, we would have walked away. We were all pretty upset. But we sat and ate, the menu was limited. The waitress was pleasant and timely. The food was fine. Can't recommend because of captain attitude in the knitted cap, he really just ruined the experience. clearly, he wanted bar patrons not food patrons. If 9 people can see that you are acting like an ass maybe you should try the kitchen and stay out of the public facing part of the business.
Atmosphere: 1
Food: 4
Service: 1
Lauren Ostrow
Food is ok. But overpriced. Surly bartender.
Atmosphere: 3
Food: 3
Service: 2
David Bragdon
Do not miss this oasis!
Atmosphere: 5
Food: 5
Service: 5
Kevin Katske
We shared the clams in a broth and it was so good that I wanted to drink the broth from the bowl when we finished the clams. I had the duck and it was perfectly made. My wife had the halibut and loved it. Our server, Lindsey, was amazing. She was friendly and attentive. We enjoyed everything about our meal.
Atmosphere: 4
Food: 5
Service: 5
Joe Pampas
They somehow managed to combine the friendliness of a local pub with the food of a fine restaurant. Highly recommend this gem. Havent tried the pizza place nectdoor but the wood fired oven makes pizza that looks delicious. I am a beer drinker but the cocktails look great! No, its not cheap but qhat is these days?
Dawn Dorsey
The best scallops I've ever had, hats off to the chef! The atmosphere is cozy and the service is on point. The staff is friendly, accommodating, and went above and beyond to make our dinner experience enjoyable and memorable.
Fish was spoiled. Food was just subpar. Service was ok Not impressed with restaurant
Atmosphere: 3
Food: 2
Service: 3
Don Heller
We dined here last night for the first time, and though we enjoyed the quality of the food (for the most part), we were very disappointed in the service. When our entrees came out, the servers brought the wrong entree for one person in our party of six. It took approx. 15 minutes for her entree to come from the kitchen, and when it arrived (after everyone else had finished theirs, of course), part of it was undercooked and inedible. This was surprising given that there was only one other table in the entire restaurant occupied, along with a few people at the bar, so it couldn't have been that the kitchen was slammed.
While the server immediately told us that the entree would be comped, we felt that the restaurant could have done better. They could have told us how long it would be, and perhaps offered another entree that could have been cooked more quickly (giving the diner the choice of what she wanted to do). They could have also offered to bring out an appetizer that could have been prepared more quickly, such as a salad, so she would have at least had something to eat with the others' entrees while waiting for hers.
The other problem we had was that one of the bar patrons was so loud - loud enough that it was almost impossible to hear each other talking at our table on the other side of the room without shouting - that one of the members of our party had to ask our server to ask someone to speak with that patron. It quieted down for a bit, but the noise from that person started up again a little later. And again, this was at a time that the restaurant was almost empty.
While I generally am willing to give a restaurant a second chance if I have a bad experience on my first visit (especially if it has generally positive reviews), there were some serious issues here that would make me reconsider returning.
Atmosphere: 1
Food: 3
Service: 1
Chad
My favorite restaurant in town. Great vibe, menu, and looooved the drinks.
Atmosphere: 5
Food: 5
Service: 5
Jenna Cohen
Our party of six adults and one toddler came here to celebrate a milestone birthday dinner for my mother. The food was incredible and the hospitality was next level, from before we even walked in the door. A must in Great Barrington!
I was in this restaurant because I’m new to the area and trying to find good spots to eat and have a good time. I decided to try out the elm and while I was there I witnessed something that turned me off of this place for good. I saw a customer having a horrible allergic reaction and trying to calmly explain to the manager whose name I think is Andre or something that someone had cross contaminated something because she has nut and seafood allergies and that’s the only time she reacts like that. That manager stood there arguing with the lady about it and telling here she was wrong. When she was just calmly explaining that she was telling him only to make him aware that someone was not doing something right for allergies and she thought he would want to know. Then he told her to get out!!! He kicked her out for insisting that something was cross contaminated and a hazard. It was a disgraceful display and as someone who has been in the restaurant business for 15+ years I cannot in good faith trust that this business is not going to make someone (myself included) ill at some point.
Atmosphere: 1
Food: 1
Service: 1
I came to have drinks, upon my first drink as someone with horrible allergies to shellfish and nuts i came to have a horrible reaction “face swollen (visibly) lips swollen (visibly) . I have a nut and shellfish allergy both have been made aware to the staff. I immediately swell , lips, eyes shut and then upon asking the staff what could have been the cross contamination I was kicked out because I was asking questions and ASKING QUESTIONS TO THE APPARENT MANAGER ABOUT HOW I could have been cross contiminated and the response was you can leave my bar because I had questions and concerns on what and how I was being served AS I WAS HAVING A VISIBLE ALLERGIC reaction and all they cared about was getting me out of their restaurant.
Atmosphere: 1
Food: 1
Service: 1
Clams were off the charts good, limited but ok wine selection, happy service, clean bathrooms.
Atmosphere: 4
Food: 5
Service: 5
Was previously quite nice and rather high end. It’s clearly fallen off. No Jamon, more limited menu, lackluster service. Place seems to have lost its focus. Salmon without sides (no couscous?? It’s on the menu? Don’t serve just salmon and chard and look confused that there’s no starch on the plate). $5 bread service of focaccia that’s obviously just cut bread with butter? Borderline insulting.
Atmosphere: 2
Food: 3
Service: 2
We walked in place was empty and we had a large party of 11. 40+ seats maybe 1 party of 4 sitting. 6 at the bar. The bartender maybe the owner came over and was very, very, very unfriendly. My older aunt he cut off and said" if you are done talking and listen to me I'll tell you what to do" in an extremely condescending tone and attitude. If my 15 year old neice wasn't so upset at not eating by this time, we would have walked away. We were all pretty upset. But we sat and ate, the menu was limited. The waitress was pleasant and timely. The food was fine. Can't recommend because of captain attitude in the knitted cap, he really just ruined the experience. clearly, he wanted bar patrons not food patrons. If 9 people can see that you are acting like an ass maybe you should try the kitchen and stay out of the public facing part of the business.
Atmosphere: 1
Food: 4
Service: 1
Food is ok. But overpriced.
Surly bartender.
Atmosphere: 3
Food: 3
Service: 2
Do not miss this oasis!
Atmosphere: 5
Food: 5
Service: 5
We shared the clams in a broth and it was so good that I wanted to drink the broth from the bowl when we finished the clams. I had the duck and it was perfectly made. My wife had the halibut and loved it. Our server, Lindsey, was amazing. She was friendly and attentive. We enjoyed everything about our meal.
Atmosphere: 4
Food: 5
Service: 5
They somehow managed to combine the friendliness of a local pub with the food of a fine restaurant. Highly recommend this gem. Havent tried the pizza place nectdoor but the wood fired oven makes pizza that looks delicious. I am a beer drinker but the cocktails look great! No, its not cheap but qhat is these days?
The best scallops I've ever had, hats off to the chef! The atmosphere is cozy and the service is on point. The staff is friendly, accommodating, and went above and beyond to make our dinner experience enjoyable and memorable.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sea Scallops
Restaurantji Recommends
Fish was spoiled.
Food was just subpar.
Service was ok
Not impressed with restaurant
Atmosphere: 3
Food: 2
Service: 3
We dined here last night for the first time, and though we enjoyed the quality of the food (for the most part), we were very disappointed in the service. When our entrees came out, the servers brought the wrong entree for one person in our party of six. It took approx. 15 minutes for her entree to come from the kitchen, and when it arrived (after everyone else had finished theirs, of course), part of it was undercooked and inedible. This was surprising given that there was only one other table in the entire restaurant occupied, along with a few people at the bar, so it couldn't have been that the kitchen was slammed.
While the server immediately told us that the entree would be comped, we felt that the restaurant could have done better. They could have told us how long it would be, and perhaps offered another entree that could have been cooked more quickly (giving the diner the choice of what she wanted to do). They could have also offered to bring out an appetizer that could have been prepared more quickly, such as a salad, so she would have at least had something to eat with the others' entrees while waiting for hers.
The other problem we had was that one of the bar patrons was so loud - loud enough that it was almost impossible to hear each other talking at our table on the other side of the room without shouting - that one of the members of our party had to ask our server to ask someone to speak with that patron. It quieted down for a bit, but the noise from that person started up again a little later. And again, this was at a time that the restaurant was almost empty.
While I generally am willing to give a restaurant a second chance if I have a bad experience on my first visit (especially if it has generally positive reviews), there were some serious issues here that would make me reconsider returning.
Atmosphere: 1
Food: 3
Service: 1
My favorite restaurant in town. Great vibe, menu, and looooved the drinks.
Atmosphere: 5
Food: 5
Service: 5
Our party of six adults and one toddler came here to celebrate a milestone birthday dinner for my mother. The food was incredible and the hospitality was next level, from before we even walked in the door. A must in Great Barrington!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Duck Breast, Deconstructed Creme Brulee
Fantastic food! Amazing presentation! Order a Manhattan and all will be well!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Duck Breast
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