Wendy's

138 Federal St, Greenfield
(413) 475-7142

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Recent Reviews

The public restrooms are kept locked and you need either to know the combination or have an employee unlock the door for you. The men's room was filthy. The floor was sticky and slippery. The electric hand dryer is broken. You can see where a urinal used to be attached to the wall. When I asked why public restrooms were locked I was told some people take too long. Apparently they don't consider that someone elderly or handicapped -- or both -- might require...
I am in a wheelchair and non-verbal and had to have help just to get the doors open to get inside. I had to use my phone/my communication cards to communicate with the person taking my order. The person didn't know that there was a picture and a brail menu for people to use. I think that there should be some form of a button for the outside door for handicap people, and that the picture and brail menu was accessible to everyone and that people didn't have to ask for...
Took 20 minutes thru drive-through on a Wednesday night after 7 PM. This is either a management issue (lack of proper staff) or the staff didn't care. It was busy, so perhaps unexpected customers made it slow. To make matters worse, there was a steady rain soaking my car while waiting to make the order. Wendy's typically doesn't have these delays, so hopefully, this is a one-off, and they improve. The food itself was good.

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