Chipotle Mexican Grill
334 Russell St, Hadley
(413) 587-9888
Recent Reviews
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ordered food online. got a drink in person decided NOT to tell me their ice machine was broken and still sold me a drink. Why on earth would you wait till after i paid money to tell me the ice machine didn’t work. DO BETTER TRAIN BETTER
Atmosphere: 1
Food: 1
Service: 1
Long line of people and and there are multiple employees standing around while ONE person helps the customers. Pretty strange. What is going on here? Do better.
Atmosphere: 2
Food: 4
Service: 1
Waited 45 minutes in a line today when I was in a rush just to get to the front and have them tell me they don’t have rice, queso, chicken… Absolutely GOD AWFUL service, maybe tell the busy line so that no one waists there time. People have stuff to do and places to be. Very disappointed, will NOT be going here ever again, and I don’t recommend, the food here is terrible. BE BETTER.
Atmosphere: 1
Food: 1
Service: 1
Was quick and easy to get in and get my food at this location.
Atmosphere: 5
Food: 4
Service: 5
Ordered online. Burrito bowl was supposed to have guacamole, no guacamole. Even more importantly, I ordered 3 corn tortillas due to an allergy (plainly stated on receipt), and received my meal with three flour tortillas. Inexcusable
Food: 2
Service: 2
This is my favorite place. I place orders online so I can't comment on the staff. The dining room is clean, utensils are stocked and my food is always correct. The perfect experience for an introvert.
Atmosphere: 5
Food: 5
Service: 5
Incompetent management
Saturday October 25th We found the restaurant to be in a very unsanitary condition. Every table was covered in food debris, and waste. The soda fountain area had a large puddle on the floor. Rather than cleaning it, staff placed a caution sign over it. When I asked the cashier if someone could clean a table for us, she replied, “It will be a minute,” but no one ever came to clean the tables. We observed at least 5 employees on duty, so it was not due to short staffing. Place was filthy, and we will not be back.
Atmosphere: 1
Food: 2
Service: 1
I've given this place chance after chance. EVERY single time I eat there the rice is horrifically undercooked to the point where any amount of it is inedible. I thought after the first time it was a one time thing or a bad day, but I've given this location at least 5 chances and the rice has been like this all the time. PLEASE just let the rice cook for another couple of minutes I BEG
Food: 1
Hannah made me 2 barbacoa burritos today that were beautifully made...with a cheery professional attitude. That's the good news..the bad news is that she only works Sunday.
I live near this location, and have felt the frustration others have felt over the years...the consistently undercooked white rice, rude, undertrained/uninterested employees, undercooked pinto beans, opening at their normal time without all the meats available for sale...the gigantic pothole at their entrance for over a year, which I had to help them figure out who to call about...I like the way they source their food, I like the way their food tastes when it's properly prepared...I would like consistency...this is not rocket science...it's food science and HR...
My experience today with Hannah gives me hope...she should be your trainer and role model for others you want to hire.
Atmosphere: 3
Food: 5
Service: 5
Restaurantji Recommends
I paid an extra $7 for double carne asada and counted and there is only 8 pieces. There is barely any rice and they put so much sour cream that it’s just a sloppy mess. I can’t even eat it.i asked for extra lettuce and there’s barely any. I had a reward for a queso and they didn’t put it in my bag. Almost $30 down the drain. Please fix this.
They never fail to make me mad here. I got a kids quesadilla, he puts not even a tablespoon of barbacoa in it. Then as I’m telling him my three sides he said I can only do two because the Barbacoa counts for one but that doesn’t even make any sense because he barely even put any in. They’re always out of ingredients, they don’t ever know what they’re doing. Do better im begging you. Make the food how you’d make it for yourself, if you wouldn’t eat it then there’s something wrong. If you give 2 slivers of barbacoa and 2 heaping spoonfuls of salsa then that’s saying something.
Atmosphere: 1
Food: 2
Service: 1
I got lunch here today and left still starving the guy scooping the food gave me a half scoop of carne asada and hardly any rice, hardly any food for almost fourteen dollars
It's one of the cleanest Chipotle restaurants I've been to. The line, kitchen, and entrance were all clean. Other franchises should stop in to see how a Chipotle should look.
Atmosphere: 5
Food: 5
Service: 5
Very very good portions, good vibe and smiles. Clean
Atmosphere: 5
Food: 5
Service: 5
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