I have been greatly disappointed by this Chipotle location so many times in the past few years. It seems they’ve made a recent come back and I am happy to be a returning customer again! Today I had the pleasure of meeting Hailey who was just awesome in every aspect. Customer service, awareness of her surroundings on the busy line, and kind teaching moments with her coworkers. I wouldn’t be surprised if she’s a manager or shift lead, but if she isn’t she should be. Thank you to whoever finally turned this place back around!
Holden Wallace
I ordered a barito but nick gave me a ball with barito inside
Matthew Hyde
I'm a big fan of Chipotle, but it always seems to go wrong at this location. The food tastes alright, but they're always out of something, they have a long line, and the restaurant tends to be dirty (tables, soda fountain, etc).
Paige Carlson
I've had some bangin Chipotle. That isn't here.
Clifford Magnus Larsen
100 Word Reviews: Chipotle May 8, 2025 Hadley Mass. Ordered 4 bowls. Long lines. Used the great app. Saved time. When the food finally came it was not that great. They got my order correct (no rice) but ultimately the presentation wasn’t good. The meat wasn’t cut properly. My daughter got a HUGE piece of lettuce. We chose this place because our youngest CAN eat this food due to allergies. It’s also close to their school. The last bowl we ordered took forever. I know they were super busy with huge catering orders. No utensils, no receipt, no napkins. Strange.
Sara Miley
Thank god i’m graduating so I never have to come here for chipotle again.
Hannah Pareles
Messed up order then was very rude about it. Won’t be back.
Dawn Day
Food was good. Servers ok, tables always need cleaning. I guess because it's so busy.
S Bl
Gross. I had such a simple order and they couldn’t even put the correct 3 ingredients in the bowl.
Joe Yoo
In the world of fast-casual dining, one does not typically expect the orchestration of flavors found in Michelin-starred establishments. Yet there remains a standard—an unspoken promise—that even the humblest bowl of rice and beans will satisfy, not only in taste, but in value and generosity. Alas, the Chipotle location I visited recently has somehow fumbled even that modest ambition.
Walking in, there is the familiar atmosphere: industrial chic meets assembly line efficiency. Stainless steel glints under fluorescent lighting, burrito enthusiasts shuffle in line, lulled by the rhythmic thwack of spoons into metal tins. I, too, stepped forward with hope—a craving for the warm, smoky embrace of a chicken bowl. What I received was a masterclass in culinary minimalism, though not in the laudable, artistic sense.
Let us speak plainly: the portioning here bordered on the absurd.
The server, wielding a spoon that might as well have been a thimble, delicately flicked what can only be described as a whisper of chicken into my bowl. A meager clump—barely enough to fill a shot glass—was unceremoniously dropped atop the rice, as though the bird itself were a precious, endangered species. I waited, believing surely there was more to come. There was not.
“That’s the portion?” I inquired, gently.
The server, without so much as a flicker of apology, offered a bureaucratic nod. Only after a polite yet pointed request did I receive a second, slightly more generous scoop, though the moment had already soured. This was not a customer experience; it was a negotiation.
Cheese and salsa fared little better. One would think cheese, that humble cornerstone of comfort food, would be offered with a touch more enthusiasm. But no—each topping had to be coaxed forth, like secrets from a stubborn confidante. By the time the bowl was complete, I felt less like a guest and more like a litigant who had won a minor settlement.
To pay nearly $12 for such a dispassionate, under-portioned affair is to court existential crisis. One doesn’t enter Chipotle expecting the refinement of a Thomas Keller tasting menu—but one does expect enough protein to justify the price of admission.
There were no glaring failures in flavor; the chicken, when located, bore its characteristic chipotle marinade, and the rice was pleasantly seasoned. But taste alone cannot rescue a meal that feels half-hearted and hollow. One leaves not just hungry, but vaguely insulted.
There was a time when Chipotle promised abundance—a burrito so heavy it required two hands and the confidence of youth. That promise feels broken here, replaced by a sterile efficiency and a concerning aversion to generosity.
If this location were judged by the same rubric applied to haute cuisine, it would not merely fail to earn stars—it might be asked to surrender its ladles.
Rating: 1.5 out of 5 stars For flavor glimpses and familiar comforts marred by a stingy, transactional experience. A bowl of “what could have been.”
Absolutely ridiculous, no white rice for the rest of the night are we out of our minds?
Noah Wilson-Guardado
Wow. Just ordered from this chipotle and I can confidently say this is the worst fast food place I’ve been to. This is the maybe the 3rd or 4th time I’ve door dashed and my order has been wrong every-time because when the driver gets there, they are out of everything. It cannot be that hard to make more ingredients and unfortunately I think the staff is just lazy. Would love to be leaving a better review but the lack of effort and amount of incorrect orders makes me never want to order again.
kia
Wanted to order food tonight for pickup but that function was turned off :( really sad because all day at work i was craving it, to pick up after working all day. Why would that function be turned off?
Jon Halse
Get ready to wait 20+ minutes past when you ordered for! Definitely plan in advance if you want your food in any sort of timely manner.
I have been greatly disappointed by this Chipotle location so many times in the past few years. It seems they’ve made a recent come back and I am happy to be a returning customer again! Today I had the pleasure of meeting Hailey who was just awesome in every aspect. Customer service, awareness of her surroundings on the busy line, and kind teaching moments with her coworkers. I wouldn’t be surprised if she’s a manager or shift lead, but if she isn’t she should be. Thank you to whoever finally turned this place back around!
I ordered a barito but nick gave me a ball with barito inside
I'm a big fan of Chipotle, but it always seems to go wrong at this location. The food tastes alright, but they're always out of something, they have a long line, and the restaurant tends to be dirty (tables, soda fountain, etc).
I've had some bangin Chipotle. That isn't here.
100 Word Reviews:
Chipotle May 8, 2025 Hadley Mass.
Ordered 4 bowls. Long lines. Used the great app. Saved time.
When the food finally came it was not that great.
They got my order correct (no rice) but ultimately the presentation wasn’t good.
The meat wasn’t cut properly. My daughter got a HUGE piece of lettuce.
We chose this place because our youngest CAN eat this food due to allergies.
It’s also close to their school. The last bowl we ordered took forever.
I know they were super busy with huge catering orders.
No utensils, no receipt, no napkins.
Strange.
Thank god i’m graduating so I never have to come here for chipotle again.
Messed up order then was very rude about it. Won’t be back.
Food was good. Servers ok, tables always need cleaning. I guess because it's so busy.
Gross. I had such a simple order and they couldn’t even put the correct 3 ingredients in the bowl.
In the world of fast-casual dining, one does not typically expect the orchestration of flavors found in Michelin-starred establishments. Yet there remains a standard—an unspoken promise—that even the humblest bowl of rice and beans will satisfy, not only in taste, but in value and generosity. Alas, the Chipotle location I visited recently has somehow fumbled even that modest ambition.
Walking in, there is the familiar atmosphere: industrial chic meets assembly line efficiency. Stainless steel glints under fluorescent lighting, burrito enthusiasts shuffle in line, lulled by the rhythmic thwack of spoons into metal tins. I, too, stepped forward with hope—a craving for the warm, smoky embrace of a chicken bowl. What I received was a masterclass in culinary minimalism, though not in the laudable, artistic sense.
Let us speak plainly: the portioning here bordered on the absurd.
The server, wielding a spoon that might as well have been a thimble, delicately flicked what can only be described as a whisper of chicken into my bowl. A meager clump—barely enough to fill a shot glass—was unceremoniously dropped atop the rice, as though the bird itself were a precious, endangered species. I waited, believing surely there was more to come. There was not.
“That’s the portion?” I inquired, gently.
The server, without so much as a flicker of apology, offered a bureaucratic nod. Only after a polite yet pointed request did I receive a second, slightly more generous scoop, though the moment had already soured. This was not a customer experience; it was a negotiation.
Cheese and salsa fared little better. One would think cheese, that humble cornerstone of comfort food, would be offered with a touch more enthusiasm. But no—each topping had to be coaxed forth, like secrets from a stubborn confidante. By the time the bowl was complete, I felt less like a guest and more like a litigant who had won a minor settlement.
To pay nearly $12 for such a dispassionate, under-portioned affair is to court existential crisis. One doesn’t enter Chipotle expecting the refinement of a Thomas Keller tasting menu—but one does expect enough protein to justify the price of admission.
There were no glaring failures in flavor; the chicken, when located, bore its characteristic chipotle marinade, and the rice was pleasantly seasoned. But taste alone cannot rescue a meal that feels half-hearted and hollow. One leaves not just hungry, but vaguely insulted.
There was a time when Chipotle promised abundance—a burrito so heavy it required two hands and the confidence of youth. That promise feels broken here, replaced by a sterile efficiency and a concerning aversion to generosity.
If this location were judged by the same rubric applied to haute cuisine, it would not merely fail to earn stars—it might be asked to surrender its ladles.
Rating: 1.5 out of 5 stars
For flavor glimpses and familiar comforts marred by a stingy, transactional experience. A bowl of “what could have been.”
At least I got free queso from my app.
Restaurantji Recommends
Absolutely ridiculous, no white rice for the rest of the night are we out of our minds?
Wow. Just ordered from this chipotle and I can confidently say this is the worst fast food place I’ve been to. This is the maybe the 3rd or 4th time I’ve door dashed and my order has been wrong every-time because when the driver gets there, they are out of everything. It cannot be that hard to make more ingredients and unfortunately I think the staff is just lazy. Would love to be leaving a better review but the lack of effort and amount of incorrect orders makes me never want to order again.
Wanted to order food tonight for pickup but that function was turned off :( really sad because all day at work i was craving it, to pick up after working all day. Why would that function be turned off?
Get ready to wait 20+ minutes past when you ordered for! Definitely plan in advance if you want your food in any sort of timely manner.
Overall great people that work there :)
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