Five Guys
335 Russell St Bldg B, Ste. B1, Hadley
(413) 387-0573
Recent Reviews
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doordashed here. One employee, older gentlemen, real jerk. waited 10 minutes for the order. don't dash here.
Atmosphere: 1
Food: 3
Service: 1
Timely served and delicious burger
Atmosphere: 4
Food: 5
Service: 4
Very salty 🍟
Atmosphere: 2
Food: 2
Service: 2
I visited this location some time ago and was very disappointed with the management. Received the wrong order and called to request a refund, but never received it. The lady I spoke with seemed annoyed rather than helpful. Because of this unresolved issue, I haven't returned.
Atmosphere: 1
Food: 3
Service: 1
The burgers are excellent! The problem is with their french fries, this is three times in a row they come well done and dry!! This time I called ahead and told them make the fries medium and tasty...I called after I got them the woman manager told me this happens when they are busy?? I told her that's no excuse, you want to be busy, you should never sacrifice quality for being busy!! I told her they should use a timer when they are making them....Sincerely yours, John V Rella Hadley,Ma.
Atmosphere: 2
Food: 2
Service: 2
This chain was great about 6 years ago. With the cost of a burger here youd expect higher quality and service. My last visit here was enough to make me tell people to avoid this place. My burger was soo greasy and oily youd think it was dipped in cold fryer oil. I make the lettuce wilt immediately and the bun was a oil soaked mushy sponge. This all happened within 1 minute of my order number being called out. The literal time it took me to walk 15 feet grab the bag and walk back to the table to unwrap the burger. I was not the only one with this issue, at least 2 other people adjacent to me were grossed out by their burgers greasiness and after one tried to bring it up to someone at the counter they were told its ground meat and fat, of course its going to be a greasy mess. The other person and myself just threw out food away. Ironically we all went to Jersey Mikes.
Atmosphere: 3
Food: 1
Service: 1
The manager lady; 5/5 manager
Service: 5
Five guys cooks your burger to order they prepared it exactly as you wish. Many free toppings included. The quality of the food is outstanding, and the fact that they fry in peanut oil and not seed oil makes a big difference for people who have issues with fried foods and seed oil. As we are in our 50s and 60s we realize foods fried in seed oils can cause digestive issues. Free refills on drinks, peanuts to eat while waiting for your meal is a big hit.
Two 👍👍up!!
Atmosphere: 5
Food: 5
Service: 5
Very good peanuts
Atmosphere: 5
Food: 5
Service: 5
Went in for a quick bite on our way through town on a road trip and we were so pleasantly surprised! The burgers and fries are sooo much better than other fast food joints. Well worth it! And everyone at this specific location was super nice and helpful! The restaurant and bathroom were both really clean too.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Mother's Day lunch was superb from the time of making reservations, to seating, to drinks, to ordering meals, and check-out. Pomegranate mimosas were excellent, as were the key lime begnets.
Atmosphere: 5
Food: 5
Service: 5
All food is fresh sliced to order vegetables you can clearly see is fresh and everything's done right in front of you and once a year they donate all proceeds from every store to a charity
Really good, I loved the peanuts and the atmosphere was really friendly. I ordered a burger, fries, and milkshake and its was rlly good!
Great service
First time going. Everything was great and exceptional service.
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