McDonald's
$ • Fast Food, Burgers, Coffee Shops
Hours:
374 Russell St, Hadley
(413) 582-0176
About McDonald's
Customers' Favorites
Mcflurry with M&M's Candies
World Famous Fries
Sausage Mcgriddles
Hot Fudge Sundae
Cheeseburger
Filet-O-Fish
French Fries
Egg Mcmuffin
Happy Meal
Hamburger
McDonald's Reviews
Ratings
Menu
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Hours
| Monday | Open 24 hours |
| Tuesday | Open 24 hours |
| Wednesday | Open 24 hours |
| Thursday | Open 24 hours |
| Friday | Open 24 hours |
| Saturday | Open 24 hours |
| Sunday | Open 24 hours |
This particular McDonald's has fresh food, according to reviews. It operates 24 hours a day, catering to high order peak demands in the area. The drive-thru and lobby can be busy, especially during peak hours when many customers, including DoorDash drivers, come in. The parking lot is spacious, but it can get chaotic during busy times. Inside, only one kiosk out of four was actively working, which caused some confusion as it does not print out paper numbers for customers. Most people entering were a mix of diners and delivery drivers, leading to a crowded lobby.
The night shift employees are noted for their friendliness, professionalism, and speed in preparing orders, even under pressure. The team works well together, but the general manager or shift lead was observed to be a bit snappy during high-volume times, which may affect the customer experience. However, the staff gives their all and provides quality food, making it worth more than just a fast food joint.
Customers have experienced issues like missing toys in adult happy meals and cold, unsalted fries, causing some frustration. It is recommended that diners check their orders before leaving to avoid disappointments. The service is generally satisfactory, but the high demand can lead to delays and missed items. Overall, while the food meets expectations, improvements in order management and communication may enhance the dining experience.