Dunkin'

3 Allen St, Hampden
(413) 566-8003

Recent Reviews

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Ronaldo Blackman

One of the worst grilled cheese I've ever had. Cheese was cold and not melted.

Steve

They never get any orders correct

Matt Yacubeck

The staff needs some training.

Yola A

Came by today from Sprinfield to find the perfect coffee tumbler with my gift card. I had the best employee assist me with finding the perfect one! Thank you Shannon!!

Kadence Illig

It’s awful you order on your phone and they still don’t have it done in 20 minutes which is absolutely insane. It’s a repeating cycle and half the time these staff are very rude. Multiple times I have to ask for an order and they don’t have a true working system. I don’t know what happened but it wasn’t like this with the old manager.

shanna Podavini

My favorite Dunkin. The morning staff is the best

Atmosphere: 5

Food: 5

Service: 5

laura velazquez

I have been coming here since the one by my home is shut down due to renovations. My coffee has been perfect everytime! I always order caramel iced 5 creams and 3 sugars! They are always friendly to us. I read the the manager is disrespectful and I have not witnessed that and hope I don’t.

Atmosphere: 5

Food: 5

Service: 5

SixteenAcresMommyDearest

Overall the service is good EXCEPT over the summer there was a really rude female working there. I didn’t get her name but she would just about throw your order at you and say, “HERE!” I never got a return greeting or a return thank you. She was absolutely rude. I only saw her during the summer, so I’m assuming she was summer help. The regular workers are great, and there is a new gentleman at the window that is great. If she returns for the summer, I’ll go elsewhere. I don’t get the food, so I can’t comment on the quality of the food.

Atmosphere: 5

Service: 4

Donna Zablocki

I came in this morning and I’m there every morning and I witnessed whom I believe was the manager, a female yell at two of the younger staff in front of all the customers and they were hustling and it was so unprofessional and I really felt sorry for them, you need to address them in private. This was very loud and she continued to badger them. Made me want to switch to another Dunkin’s.

Atmosphere: 1

Food: 3

Service: 3

Keith Laflamme

Good coffee and good breakfast options.

Atmosphere: 4

Food: 5

Service: 4

Jack Stone

The employees are so slow that they shut down the center of hampden because the drive thru line is out the parking lot and down the road, blocking drivers without a care in the world. Please do your jobs so I can go do my job without having to wait for the dunkin customers to get out of the way.

T

Every time I go to the Dunkin’ Donuts, it takes longer to be served inside than outside today. There were nine cars in the drive-through. I decided to go inside figuring it would be faster not only was not acknowledged for two minutes. All nine cars were served in the drive-through while I was the first person in line at the counter, absolutely ridiculous

Droid 100

I came in to get my hot original coffee with 3 creams and 5 sugars. The guy who took my order not only wasn’t in uniform but was very unfriendly. He was wearing shorts and a stained t shirt. He looked to be around 40 and he has a major attitude problem when it comes to customers and also his staff. All the staff in there look between the ages of 15-20 and the way he speaks to them is absolutely appalling. The drink was made incorrectly, I watched him make it and he had made it an iced coffee. Not what I ordered and gave me an attitude when I told him to redo it. I would give zero stars if I could. Never coming back here.

Atmosphere: 1

Food: 1

Service: 1

Mabelle Shear

I went to go pickup my online order, and I had saw the staff being terribly mistreated. The man who owns this franchise is creepy and rude to his staff. I overheard him saying to the girl at the drive through that she was “incapable”. What a loser.

Atmosphere: 1

Food: 1

Service: 1

Joshua Piggy

Watched a grown man screaming at a young girl, bro needs some management therapy

Atmosphere: 1

Food: 1

Service: 1

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